Andy Heinzer Atlassian Team

If I understand your concern here, you have installed Jira, but you do not see the gear icon in the top right corner of the page. This option is only seen in Jira Server when you are signed into Jira as an administrator. If you do not see this when logged into Jira, then your account is not configured to be an…

Where did you find this question? Is this part of Jira certification or training in some way? To try to answer your question, just about all of these can negatively affect how Jira works, for the exception being watched issues. I don't believe that watching issues has any affect in regards to deleting a group from Jira.…

Hi Alexander, Unfortunately, this particular set cannot be customized within Jira Service Desk nor Confluence at this time. There is an existing feature request for this over in https://jira.atlassian.com/browse/JSDSERVER-460 I would recommend watching/voting on this issue to help our development team better understand…

Before you can delete a project in Jira, you have to first delete all the issues in that project (or move them to other projects). When you call a project deletion, regardless if done in Jira or via API, and that project has any issues the call has to delete these issues. Your error message seems to indicate that at least…

Glad to hear that part at least worked. There is another guide that explains how you can use that API token along with your username and then encode that string from the format of username:API_Token into a base64 string. When you do that, you can use a slightly different header for authorization. More details on using this…

You can't change that value using the application (Jira), or using any of the API in Jira. The user_key field in that table is set only once, when the account is first created. That said it is possible to change this via the database directly. Technically these kinds of direct database changes are not officially supported…

Hi Justin, I see that you created a support request for this issue in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-447882 It appears that this issue has already been resolved from looking at that ticket. For other users that might come across this post, it appears that in this case there was a…

Sorry, I'm not sure I understand your question. You stated: I have changed the workflow on my project which has links I don't understand what you mean by this. In what way does a project have link? In Jira, issues can have different links of links to and from them, say to other issues, weblinks, etc. Changing the workflow…

I'm not a PHP expert by any means, that said, your error message makes it appear as if additional characters are getting added to the the periods in the URL. Why that is exactly, I'm not certain yet. I would recommend trying to take a closer look at our REST API documentation for that endpoint of GET…

Hi Piotr, Technically you can't download the backup from that site when the site is expired. However, in this case we were able to reach out to our Customer Advocates team to extend the evaluation of your Cloud site until Feb 17th. During this time you will need to backup / export that data yourself while the site is…

It's not possible to do this exactly as you have stated with Jira natively. That said, you could give the reporter permissions on a project level to edit their own issue, and then later you can restrict them from making changes to the issue when it exists in different statuses. This can be done with Workflow Properties.…

To the best of my knowledge there is not a way to recover an index from the command line. The REST API for Jira does not have this ability yet. Furthermore, you should not expect to be able to simply replace the files on your filesystem to affect this change. The documentation in Recovering your index explains that this…

Hi Pak, Thanks for letting me know the steps you are taking here. I think I can see the problem now. The method you are using to encode the string is known to include an additional carriage return. Check out this comment https://superuser.com/questions/120796/how-to-encode-base64-via-command-line/133253#133253 From that…

The kanban methodology has a considerably different from scrum. Both are frameworks in which you can practice agile, but they have different roles, different key metrics, and a different driving philosophy behind them. To better understand Atlassian's approach to each of these, I would recommend…

This error looks very similar to one we have a KB for. Please see the details in Could not determine the proper mapping from Oracle export, for column:DEFAULT Essentially what has happened is that the XML backup zip file has been created in an incorrect format when the source database for Jira is Oracle. As such this XML…

Hi Jens, This appears to be a bug that is being tracked over in https://jira.atlassian.com/browse/JRASERVER-66697 I would recommend watching and voting on this issue to start. That bug ticket does have a work-around listed that might help here: Workaround * Set Safari configuration for "Block Cookies" to "Always Allow". It…

What version of Windows and IE are you using here? The steps to do this might be slightly different among the different versions of IE and Windows. Since you don't see any adobe reader entries in the browser add-ons, it might not be possible to set this directly in IE just yet. I am thinking you might have to change the…

@Hamid GholamiI think that the first error is an example of this specific bug https://jira.atlassian.com/browse/JRASERVER-65246 The error message is very similar in nature to the description of that bug. And your first error message is showing a ClassNotFoundException error in relation to a plugin. As such, that bug wasn't…

Interesting, in my 7.12.3 version, I can see those options for my custom field. What version of Jira are you using here? It is possible that older versions of Jira will have an older version of the wiki-editor system plugin that comes bundled with Jira. I am curious if perhaps older versions of this plugin might behave…

Yeah, that is not expected. The old logo was removed starting with Jira 7.5, if I recall correctly. I certainly would not expect to see this old logo in either version mentioned above. I can't seem to recreate this problem in my own testing, nor have I found any documented bugs in regards to this. If you go into the Look…

It's difficult to say for sure what is causing this without looking more closely at your logs. There is one scenario where you can see this error message because your license is expired, and the version of Jira you are trying to run ( or upgrade to ) is newer than the expiration date of your license. If that happens, Jira…

The first error seems to be calling the automation for Jira plugin code base: Caused by: java.io.IOException: java.lang.ClassNotFoundException: com.codebarrel.jira.plugin.automation.store.CachingAutomationConfigStore$TenantRuleId I'm not sure why exactly this would happen just yet though. The second error appears to be…

This sounds very strange, but since you appear to be using Jira Service Desk I think I know of a way this might be happening. Service Desk lets you customize the notifications that end-users (users in the customer role) get notifications. More details on how to this are in Managing server desk notifications. This system is…

Multiline text fields should have this ability, but by default the field configuration scheme is using a different renderer here. Take a look over at Warren's answer on https://community.atlassian.com/t5/Jira-Core-questions/How-to-make-text-field-multi-line-custom-field-support-text/qaq-p/182022 He explains how you can go…

You cited the Jira Server documentation, but your question is tagged with a Jira-cloud question. This is confusing, because the documentation for one platform does not always apply exactly to the other. If you're using Jira Cloud, then I would recommend trying to follow the steps in…

Which platform are you using for Jira? Atlassian's Cloud? Or Jira Server? If this is Jira Server, what version of Jira are you using? I was able in both Jira Cloud and Jira Server 7.12.3 to upload a standard mpeg4 file to my Jira issue and play it back directly in my browser after doing so. My example file was only about…

If you're client machines are using Windows, AND they are all members of the same Domain, then it could be possible for you to use the Group Policy features in Windows Server in order to deploy software packages in an MSI format. Our documentation in Administering the Atlassian Companion App eludes to this, but doesn't…

Hi Humberto, Sorry to hear that you are having this problem. So far I have not been able to recreate this issue. Could you let me know the following? * What version of Jira is this? * What browser are you using here? * What version of the UPM (Universal plugin manager) are you using with Jira? (you should be able to find…

Ah, well in that case, it could be that your new system has setup those custom fields as global custom fields. Global custom fields appear in all projects. However if your custom fields are not global, then they have specific contexts in which they are used by specific projects. This is how your old system could have that…

This is something you can search for in the Jira Web UI. If you where to click that Search link on your screenshot, you can search by shared with project xyz: However, I have not found a quick way to do this via the REST API in Jira. The REST API will allow you to find details of a share by calling the endpoint GET…