Andy Heinzer Atlassian Team

I would recommend checking out the KB Creating Project Throws 'Error creating project, XSRF check failed'. I think this will likely help here, even if you are not trying to create a project. When you configure a proxy to exist in front of Jira, you need to define some parameters in the $JIRAINSTALL/conf/server.xml file in…

It could be the notification scheme set for that project might not be configured to notify the expected users of those actions. To confirm or deny this I would recommend trying to use the Notification helper to test out the specific issue, action, user to better understand if Jira believes that user should have gotten a…

If you're doing a migration from Cloud to Server, I would expect you to create an XML backup in Jira Cloud. You can then use that XML backup .zip file when importing your data into Jira Server. If you follow that method, it will migrate all the Jira data in that backup, including the filters themselves. This is actually…

Hi Abraham, Yes, you can use Jira Software in Spanish. Both Jira Server and Jira Cloud have this ability. There are Try Jira Cloud https://es.atlassian.com/software/jira/try Or Download Jira Server https://es.atlassian.com/software/jira/download I hope this helps. Andy

Take a look at https://stackoverflow.com/questions/2043617/is-it-possible-to-have-ssl-certificate-for-ip-address-not-domain-name It looks like it was once possible to do this with private IP addresses, but from looking at the 3rd answer it seems this isn't possible anymore. The short answer is yes, as long as it is a…

I don't believe there is currently a way to change these.

Jira doesn't support that database version yet. You can correct this problem by using a supported database when setting Jira up. You can find a list of these in Supported Platforms for Jira

@Teja Thanks for that error, it is very clear now that you are seeing the problem described in this KB: Workflow error: Cannot find Screen with id 'xxxxx' In order to correct this problem, you will need to access the SQL database that Jira is using and run a few SQL statements to modify your data. Before you do this I…

I understand you have gotten this error, and followed that KB, and this error persists. Given what we know, your server.xml file likely has an additional connector operating on another port (aside from the 8080 we can see in the screenshot) that would also need to have this…

* What version of Jira is this? * And what version of MS SQL server are you trying to use on the backend? I would recommend checking out the supported platforms document that corresponds to the version of Jira you are trying to install to make sure that your database type/version is supported for that version of Jira. From…

Sorry, can't see any errors. Maybe try to post again below.

I suspect that this is being fired off in a post-function of a workflow. When you're using these post functions in the create transition, then order in which these post functions appear is really important. This is noted in the documentation in Advanced workflow configuration: Using post functions with the initial…

I would start by trying to use the Notification helper utility. This is built into Jira Cloud and Server versions and can help you better first understand if Jira is truly configured correctly to send out notifications on the specific action in the particular project you have configured yet or not. And if it is not, it…

Hi Neil, I suspect that you might be affected by this new bug. Please see the report in https://jira.atlassian.com/browse/JSWCLOUD-17567 If this reflects the same problem that you see in your site, I would recommend that you vote and watch that issue for updates. If this isn't the same problem you are having, I would be…

I found a very similar error in a related thread of https://community.atlassian.com/t5/Jira-Software-questions/Error-500-when-generating-charts-after-upgrading-from-7-6-3-to-7/qaq-p/739967 In that case, the user found that his system was using a different JDK. Jira 7.13 is the first version to provide support for openjdk…

Hi Mark, We have not tested Jira Data Center against that specific variant of postgres. It's possible it could work just fine with Jira, however the supported platforms page does explain that If a platform and version is not listed on this page, it means we don't test it, fix bugs or provide assistance for it. I hope this…

Not sure why you would see this exactly. But if this hangs here, it sounds like something on the backend got stuck or failed to complete this action. I would start by recreating this problem, and then immediately looking into the $JIRAHOME/log/atlassian-jira.log file to look for any stacktraces/errors that happen when…

I have not seen this problem before, but this sounds very strange. Are you using Jira Cloud or Jira Server? If Jira Server what version of Jira is this? I would also be curious to learn what plugins you might be using with Jira. It could be that one of more of these might be having an unexpected affect on this behavior.…

Check out my answer on this related thread https://community.atlassian.com/t5/Jira-questions/Allow-to-Edit-for-a-Reporter-for-a-limited-time-after-the-Issue/qaq-p/994176 It can be done in Jira without a plugin. The method I advocate for here is with Workflow Properties. These Properties can prevent users from making…

That premier support cost is annual.

Jira Service Desk has support with it, it's just dependent upon your license level. At the very least everyone, even free versions, or $10 starter licenses for Server at least have access to support here on our Community site. A full list of our support offerings are listed here…

Out of the box, Jira tends to use very open permission schemes for Projects. You can see this by the default scheme which users the term 'Any logged in user' a lot. What you will need to do is to create a few new permission schemes to use in your projects. Steps on how to do this are in Managing project permissions. For…

I don't know of a max URL limit for Jira itself. That said, it is very common for admins to use a reverse proxy with Jira and that proxy might have a limit to the size of a URL. Check out the KB JIRA elements fail to render with HTTP 400 error In that case, there is a known limit for Microsoft based proxies that you can…

At least in my Jira Cloud site, I can still do this, but the interface to do this is slightly different depending on whether or not you're using the Jira Labs new issue view. In the above screenshot I have the new Jira labs view turned off. As a result, I only have that small button to move this left and right. In this…

It doesn't matter what database type you select, Jira can create sample data natively. Check out the steps in Explore a sample project. If you are a Jira Software administrator, we suggest you create and explore a sample project to help you and any new team members explore how a software project works. You need to be a…

Sorry to hear about this problem. There was a documented outage for some Jira and Confluence Cloud users today that has been resolved. More details about this specific incident can be found at https://status.atlassian.com/incidents/lnqxfml6rygc It seems that this problem affected some Jira users from being unable to…

Your error messages just indicate that the Jira application can't connect to this database server. It could be that there is a firewall in place, or that there are different settings within MS SQL in regards to which ports/addresses you can access that SQL server on. I'm afraid your screenshots have obscured a bit more…

Hi, The error message is indicating that you need that mysql .jar file to be in the $JIRAINSTALL/lib/ folder. From your post, I can see you have it in the $JIRAINSTALL/bin/ folder instead. You should be able to move that file to the /lib/ folder and you might need to restart Jira for this to take effect. Cheers, Andy

Jira deprecated the Export to Excel feature starting with Jira 7.2.0. This was due to a security update for Excel itself. In turn Jira replaced this functionality with a CSV exporter natively in Jira. For most users this sufficed as a means to get Jira issue data into a file format that excel could open. The CSV exporter…

I am concerned that your stack trace errors here are making reference to the page /secure/SetupLicense.jspa To me, this indicate that this particular node might not yet have an appropriate license for Jira Software Data center and/or Jira Service Desk Data Center applied to it. Which is very strange, because if you're…