Andy Heinzer Atlassian Team

This is not something Jira will do natively. But I suspect that there are lots of 3rd party plugins to Jira that could help provide a solution here. Off the top of my mind, Scriptrunner might be able to help here, Power Scripts as an alternative to that, but also Automation for Jira I'm confident there are lots of possible…

The activity log doesn't have it's own level of permissions. If you are referring to the activity tab that you see on an issue itself in Jira, then as long as the user can browse the issue, they should have access to that resource as well. If they are not seeing any results there, then it's likely there is something wrong…

This error I believe relates to this feature request to improve the behavior of the Jira importer plugin JRASERVER-64593 In that request there are some additional warnings that are generated in the Jira logs anytime issue imported from bugzilla have issue links that Jira cannot find. I am curious to learn if perhaps your…

Hi Thiago, It looks like you found the solution here was to use HTTPS instead of the http address when making the REST POST call. If you would please, add your solution as an answer to the question instead of editing the question itself. This allows us the ability to mark the question as answered. This is a better way to…

Hi James, I recommend taking a closer look at this KB 'javax.mail.MessagingException No login methods supported' due to IMAP over SSL It provides some different ways to troubleshoot this issue. If that doesn't help, could you post some more of the stacktrace that generated this error? Your error message is rather similar…

Hi Mike, I cannot find any way to do this in a next-gen Jira Cloud project either. This is something you can do in a classic project by going to the Board -> Configure -> Working days and then setting what working days your team uses. However as of today in the next-gen projects this is not possible. To further this…

Hi Rik, I have been trying to recreate this problem in a number of different Jira Server versions and different browser versions. If I can recreate this, I'll certainly create a new bug ticket for this. So far I have not been able to reproduce this problem. I have tested this in previous versions as well before today, but…

Looking at the code for both of these I can't tell how authentication is being handled here for these requests. There is no apparent authentication headers, tokens, or other revealing authentication means here. I think that is the key to understanding the results of the endpoint GET /rest/api/3/myself. The description of…

I have lots of questions: * Is this response coming from a REST API request? * What version of Jira is this? * Has anything changed in Jira recently? Such as an upgrade, or change to some plugin? * Is it possible to access the complete stacktrace from the Jira Server logs themselves? These can be found under the…

@Karen O'Keefe Yeah it was me! https://community.atlassian.com/t5/Off-topic-discussions/What-is-your-Breakfast-of-Champions/td-p/1027465 Come tell us what your breakfast of Champions is!

@Dev_toolssupport At the time that link was posted, it was directing straight to the 7.8 version. But that was likely the most current version of that document. Here is a more explicit link to that specific version now over in https://confluence.atlassian.com/adminjiraserver078/supported-platforms-947188411.html The URL…

I have had this same problem before when trying to follow that KB. In my case I found that if I did not enter the URL exactly correct in steps 3 and 4, the application would still appear to connect to something, but only show the information schema like you describe. When that happens you have not actually connected to the…

I believe this is due to the recent/upcoming changes to the Jira Cloud REST APIs documented in https://developer.atlassian.com/cloud/jira/platform/api-changes-for-user-privacy-announcement/ These are largely happening to make sure that Jira Cloud can continue to comply with GDPR regulations. As for why these are different,…

Try to restart Jira. The screenshot you posted shows that those plugins are not loaded into Jira. If you already removed the other plugin then restarting Jira could clear out some other caches that might not have yet cleared. If you find you still cannot install this other plugin please check these things in this order: *…

This can be difficult to troubleshoot. But the fact that you see a 'contact your jira administrator' type error message is at least telling us that the Jira website is aware there is a problem with this upload. Which likely means there is an error in Jira's logs that will tell us more. In this case, I would try to recreate…

In Jira Server go to Settings -> Applications -> Under Integration on the left side navigation there is a link for Application Links. Edit the application link so you can see what values are stored there. What do you see here for application URL? What value do you have for display URL?

Actually playing with the plugin modules some more I found another way to disable a module to get the same effect, you could disable the module called: greenhopper-agile-issue-web-panel Guess I should have paid closer attention to the element name of that section of the page. 

I have not found a module of that plugin that you can disable to affect that specific section of the issue view. However I did find that I could hack together a javascript to hide/remove this element from the page when loaded. This is only possible in Jira Server, (Sorry Cloud). What you can do as a Jira Administrator is…

Hi Fred, I updated that KB to better reflect these steps for current Jira versions. These steps though are still applicable to Jira 7 and Jira 8 versions. The major thing to know about Jira Agile is that it was rebranded with the launch of Jira 7. In that version it became known as Jira Software. So if you're using the…

This same question has been asked before here on community, please see https://community.atlassian.com/t5/Jira-questions/Custom-field-value-in-customer-notifications/qaq-p/659034 To quote that response: Within the native Jira and Jira Service desk code, there currently is not a way to do this. But there is an existing…

It's hard to say for sure if this is a bug vs configuration. I suspect that it's configuration, but let's check it first. In Jira Server go to Settings -> Applications -> Under Integration on the left side navigation there is a link for Application Links. Edit the application link so you can see what values are stored…

Application access in Jira is determined by specific group memberships. More details are in Licensing and application access. To answer your questions: * Yes you can still be a Jira Administrator and give the other user access, but this is dependent on your license count having at least 1 more available Jira Service Desk…

Are you using Jira Server or Jira Cloud? The platforms are different enough in this particular area that the answer can vary depending on your product platform. So I will try to segment my answer to cover both scenarios: If using Jira Server: Jira Server ships with it a bundled plugin called the Jira Importers plugin. This…

A transition is not a current state. It's the term used when moving between two statuses in Jira. What exactly do you mean by a hidden transition? Is this a transition that is not currently possible do to a condition in the workflow not being met right now? If so, then the REST API endpoint of GET…

For question A) It's not currently possible to do this in Jira Service Desk. This has been a request before though, please see * JSDSERVER-1012 * JSDSERVER-4394 for details. B) The way to do this in Jira Service Desk is to restrict the portals that you don't want all users to be able to access. When you do this though, you…

@Max Schlechter I think we need to gather some logs from your system to better troubleshoot this problem. In order to do that, I created a support case on your behalf. https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-144838 Regards, Andy

Sorry I have not been able to find anything more concrete in regards to this problem. I have created a support request with our cloud support team on your behalf. Please see the case in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-457189

So far I haven't actually seen any logs of Jira starting up. You can also look in the $JIRAINSTALL/log/catalina.out when Jira is trying to start up, in case the atlassian-jira.log file is not yet being updated by a failed startup attempt. That would better help us to understand what Jira is doing when trying to startup if…

Thanks Joe. I tried again to recreate this problem in my version 7.12.3, but I still can't seem to do so. In my environment, I'm a Jira system admin, and I have the edit rights to change and save this filter without issue. When you viewing this specific filter, is your URL in the browser look something like this?…

What version of Jira is this? I ask because there was a known bug that could cause Jira to fail to start up, IF an end user requested any jsp page from Jira during the initial startup. This is documented in JRASERVER-62486 This problem affected a lot of different Jira versions. I cannot say for you are seeing this specific…