Andy Heinzer Atlassian Team

I have to admit, I am not well versed in the use of bitbucket or git, so forgive me as I don't always know the details here. But I did find more info in the readme for this project that I hope will help here. From the https://bitbucket.org/atlassian/jira-rest-java-client/src/master/README Please see project documentation…

Hi Alex, The time scale looks very strange to me in your first screenshot. It's almost as if the time scale there is in hours of a single day. In the screenshot below, you can see that the time scales from Feb 18 - Feb 22, a period of 5 days. Since this specific report functions off a sprint, it is possible that you…

It is expected that when Jira server releases a major version upgrade, such as 7.0 or 8.0, that this has the potential to change the way the system works in such a way that plugins will require updates to continue to work with Jira. Many plugin vendors have already released updated versions of this plugins to keep there…

Hi Kris, I think I figured out what is happening here. That specific plugin version is actually not compatible with Jira 7.x and earlier versions. You can see this in the marketplace listing over at https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira/version-history The 6.x versions of this…

Yeah that is strange. I'm afraid I can't say for sure what would explain the behavior you saw. Certainly any changes to the filter in use for that board could explain why the issues might have disappeared from view or possibly a quick filter on a more temporary basis. However only board administrators or Jira System admins…

Your JQL here isn't always going to place your results uniquely into each of these labels necessarily. This is because issues in Jira can be transitioned multiple times, hence they can match on more than one of those labels here. The JQL you have there is looking for a historical status change, but these issues can have…

A NoSuchMethodError indicates that there is some plugin that not loaded into Jira that is needed in order to run some command * What version of Jira is this? * What version of the notification assistant plugin does your system have? * Can you run the following SQL command to see what plugins might be disabled on a database…

I've tried to consider multiple different scenarios that might account for this behavior. However with the info you have provided so far, I can't seem to find any situation where these would apply. As such I created a support request on your behalf so that we could gather some more logs and environmental info from your…

That doesn't make sense to me either. The creation of a new board should have zero affect on the view of other boards. But I am interested to learn more about this in case there is something strange happening here. * What kind of project was this? Classic or Next Gen? * What kind of board did you have originally? Scrum or…

Hi Anthony, In this case, I think it would be best to create a support case with our Cloud Support team who can better assist you here. I created one on your behalf that you can access at https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-460027 Regards, Andy

Hi Sudheer, In hindsight of this answer, I think I actually prefer James Quinton's answer on this post over my own now. The approach I originally suggested to use a javascript to limit a field length is flawed. The main reason for this is that it does not cover all the ways that this field could be edited in Jira. For…

I'm not seeing a pull request against that repo. Could you provide me the link to where you made this pull request? I'm not sure of exactly who would have to review this request, but I will ask around. 

I recommend using the Jira Sizing guide as a way to gauge your system specs against a series of different Jira environment sizes. In your case, I think your environment best fits a Large-scale environment outlined in that guide. In which case we would expect Jira to have at least a 4GB heap, but also just as importantly is…

Yes the Atlassian Cloud site will still allow you to use the REST API, even if it is an evaluation trial. Should the trial expire, you could be locked out from the site itself, but this would manifest itself with the inability to login to the cloud site itself. If that happens, then the REST API access would also be…

Given the error message and the endpoint you are calling of POST /rest/servicedeskapi/customer, it certainly looks like your account is not authenticated via REST when making this specific call. There are different authentication methods that can be used here. For utilities like this or something like curl, I would…

The External System import (CSV) in Jira server does not currently have the ability to import data into the SLA field in Service Desk projects. There is a current request for this ability over in JRASERVER-64506 However there is documentation on using some different built in utilites to Service Desk in order to import the…

I have lots of questions about the upgrade failure itself and the exact steps you took to restore this Jira site. However without getting logs from your system, this will be extremely difficult for us to help effectively here. So I created a support request on your behalf in…

It's not that you're doing something wrong per se. The way that this approvers field is being used in Jira Service Desk means that this specific field is being used differently than the other user fields like reporter or assignee are in Jira. You can see this in Jira's native JQL if you try to search by the approvers field…

I don't know of a way that you can change the attachments field functionality as it appears on an issue screen in Jira. It might be possible to do with a plugin to Jira, but from my search of Marketplace, I did not yet find any plugins that appear to offer this specific functionality. That said, I found that Jira does…

I suspect that one or more plugins that service desk depends on could have become disabled in the Jira database. When this happens a record is flagged in a specific table. You can see all the disabled plugins in Jira by running the SQL command: select * from pluginstate; This list can also show any plugins that your…

I don't know of any way that you could do this as a Jira Cloud site-admin. Part of the problem I can see with this kind of request is that user API tokens are not created on a per Cloud site basis. Instead user accounts in Jira Cloud are all authenticating to and creating API tokens to the https://id.atlassian.com site.…

I would take a closer look at your $JIRAINSTALL/log/catalina.out log file. I suspect that Jira is not actually running, even though that startup script says it was started. Likely Jira started and immediately encountered a problem that forced it to shutdown again. In cases like that, the script is not aware of this…

Jira does not store the attachments in the database. The Jira database only keeps references to those attachments. So while you can restore an XML backup of Jira into your database, that does not include the attachments which are stored as flat files. Since the project deletion steps in Jira will also delete the…

That project does have activity on it. And there is an existing feature request for the accountid support over in https://ecosystem.atlassian.net/browse/JRJC-240 However this specific issue has not been assigned. This particular project was an Atlassian Labs creation. About Atlassian Labs: Experiments released into the…

I believe that you are seeing a change to the way that proximity searches work in Jira Cloud now. Please see the details in Search syntax for text fields: Term searches - Jira Core Cloud Documentation Unsupported term searches: * A single character search ( ? ) will automatically convert to a wildcard search ( * ) at the…

This kind of scenario seems like one that Jira Service Desk could help with. Service Desk will allow you to let your customers create issues, let them comment and transition them, but still let you close/reopen them. The other benefit here is the privacy settings: Service Desk has a security scheme by default that won't…

Hi Tigran, Are you still having this problem today? I see there were a few different incidents reported on https://status.atlassian.com/ in the time frame when you reported this problem, so perhaps you were affected by one of these outages. If that is not the case, could you please provide some more information about what…

There is not a hard limit on the number of users in the Server products. However I suspect that if you're using a Connected LDAP directory vs a Delegated directory type, that Jira could be having performance issues with trying to query/lookup all the possible users that might match the search terms entered in a very large…

Is this still a problem today? There were a few different reported outages last week that you can find more details about in https://status.atlassian.com/ I suspect that you might have been affected by one of these when you created this report. These outages have been resolved at this time, so this should be working now.…

Hi Bansi, I see you created a support request for this same issue. To help others that might come across this same kind of question, at the current time Atlassian requires that Cloud monthly subscriptions can only accept credit card or Paypal payments. From the licensing pages in…