Andy Heinzer Atlassian Team

Hi Mazier, There is some confusion here between the different types of tokens. End users of Atlassian Cloud can create their own API tokens via the link you cited. These are used in Basic Auth situations, such as for a script or a one time REST API call made with a utility like curl. The link you cited is for this kind of…

Hi To paraphrase your question, "Which is better Jira version to upgrade to: 8.1 or the latest enterprise release 7.13.2?" There are a few things to consider when answering this. The answer might not be the same for all organizations. Enterprise releases are designed for larger, more complex instances – ones that require…

Hi Richard, I understand that you appear to be running into a licensing limit after switching your user accounts to use a different directory type. While deleting the user accounts might be one way to solve this, I don't recommend deleting users in Jira as the best way to solve this. That is because these user accounts are…

Hi Sarah, Sprints are not project specific. So when you see these two sprints appearing in different boards in different projects, they are actually the same sprint. This explains why editing one directly affects the other; it's the same object. Please see the KB Sprints shared between multiple boards. It can help to…

Hi Pavel * Is this Jira Cloud or Jira Server? * IF Cloud, is this a next gen project or a classic scrum project? * IF Server, what version of Jira Software Server are you using now? I am not sure that I am following here, because in both my Jira Cloud and Jira Server versions, I can still see the sprint field as an option…

Hi Mégane, I have seen this kind of problem before with Jira Software boards. In my experience, when this happens, the JQL query being used by this board is somehow not set to actually include that specific epic issue. Would you mind sharing with us the JQL filter syntax that this specific board is using? You can find this…

Hi Jian, I have to admit that I'm not very familiar with test case usage in Jira. This isn't a native functionality to Jira itself. Usually test cases are an additional function that is provided by a 3rd party plugin like testrails, or test case management. However if I understand your question, these test cases are using…

Hi Patrick, Is it possible that your site has renamed version/releases? I ask because I can see a scenario where issues might be included into an old sprint, but have a 'FixVersion' value to something like 'future release' or 'to be completed later'. Normally the fix version is left empty if the issue is not clearly going…

Thanks for sharing this info Jack, I completely forgot about the option to use gravatar would display these differently within Jira. Also good to note that you had a disabled user called 'unassigned', I have seen environments with this before, but it only tends to happen when the system admin disables the 'Allow unassigned…

Hi @Iain Dooley and @rrpalmer You have both raised some great questions and made some interesting points. I can't personally speak towards the product decisions or why that data might be in the json/API, but not the interface as Iain pointed out. At this point I think you would both be better served by creating support…

Hi @Chris Dunford The Jira Labs: new issue view does not have all the exact same features that the previous view had. However as of today, it does have a Comment/History/Worklog options that you can select through by selecting the down arrow next to the Comments button on the issue view. This can provide much of the same…

Hi everyone, We have had a small number of support cases asking about this specific message. It appears to be that this message can appear in Jira Cloud sites that are integrated with Github. It appears that the Github integration is designed to display this message given the sync that happens. However Bitbucket…

Hi Peggy, Thanks for reporting this. There was a problem with this link. Please use the updated link https://confluence.atlassian.com/jirasoftware/jira-software-7-2-x-release-notes-826896227.html Regards, Andy

Hi Tom, In cases like this I like to start with the Jira Sizing Guide. It attempt to help set an expectation of the hardware requirements depending on the size of your Jira installation. I would be interested to learn how your site compares against this sizing legend in terms of number of issues, projects, users, etc. Even…

Hi Raphi, I have to admit I don't know the exact source here. However I was searching that address and I came across the Whois lookup for that address. It appears to be a service called pubnub. Which just appears to be a service for running various apps. To the best of my knowledge this is not a service that Jira Cloud…

Hi Jack, This is a very strange thing to see. I tried to recreate this problem in my 8.0.2 version (without importing data from a backup) and I can't seem to recreate this exactly. In my setup I can see the user's avatar on the card, but not just a letter like in yours. However researching this, I came across this bug…

Hi Tobias, Sorry to hear that you are having this error. However the stacktrace here does indicate the general cause. In this case I would recommend walking through the diagnosis steps of the KB: Cannot reindex jira due to Expected exactly 2 rows the maximum marker row and the lowest ranked row for rank field. This will…

Hi @Robin Green I would say you are correct, I have not answered the question. Thanks for pointing this out. I must have misunderstood when reading this the first time, sorry about that. As of today, Atlassian Cloud can't sync the groups from a Google Apps or G Suite integration. There is an open feature request for this…

Hi Stephen, This drop down menu in the quick search feature was introduced in Jira 7.8, see the release notes for details. I did some research on this feature, and it does appear to be possible for your to limit the automatic searches that populate that dropdown menu just by clicking on the quick search box. To do this: *…

Hi Melanie, It sounds like this might be a different set of permissions that might be preventing you from seeing the other projects here. At least I'm inclined to believe this since it had been working and you mentioned cleaning up some project configurations recently. I would recommend trying to use the Permissions helper…

Hi, Sorry to hear that you're having this installation problem with Service Desk. I have created a support case on your behalf at https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-41011 We have requested some of Jira's logs from your system so that we can better understand the source of the problem here.…

Hi Ronald, I don't think this problem is a permissions issue. Instead this is by design within Trello. When moving a card to a new board, Trello does not maintain all the historical activity from previous locations, such as list names or prior board names. Sorry if there was an expectation that Trello would do this, but it…

Hi Rob, There is not currently a way to do this natively in Jira server. I did find a feature request for this over in JRASERVER-67855 I would recommend voting on this issue, and maybe watching it for updates to this. Interestingly though, that request ticket does have a work-around here that might be helpful. From that…

Hi Mikal, I see two major problems with your steps here. * You are using the mysql 8.0.x jdbc database driver. Jira doesn't yet support this version of that database driver. Instead we recommend using the very latest 5.1.xx version of that driver with the current versions of Jira when using mysql as a database. * You are…

Hi Tzippy, It is a very common misconception that sprints are bound to projects in the same way issues are bound to a project. Sprints in Jira are not bound to a specific project or even a specific board. Granted that you do create sprints from a board, but those sprints are designed to be able to appear on multiple…

Hi Vladimir, Thanks for this report. I tried to recreate this in my Jira Cloud instance, however I have not yet been successful at seeing the problem you are reporting here. In my test I created a summary issue with 155 characters, created subtasks for it, moved the parent issue to in progress, and completed subtasks into…

Hi everyone, This is a rather old post now (6 years old), but I wanted to share an update in regards to this functionality in Jira. Starting with Jira Server 8.0.0, Jira now has the native functionality to be able to search in JQL by link types. Please see Advanced Searching: Field reference: Issue link type. In Jira 8 and…

Hi Kedar, If you have Jira Server 8.0 or higher, then you should be able to do this natively. In 8.0 Jira introduced the JQL function called Issue Link Type. For example you could use a JQL such as project=Testing AND issueLinkType in (blocks) This would return only issues in that project that have at least one link of…

Hi @Peter Jeon I am afraid that what you are purposing here is not possible with Confluence. In order to restrict pages or content to specific users, these users have to have an account in Confluence. Having that account makes them a licensed user. See 6. How do you define a Confluence User?. While you can have an…

Hi @PM Thanks for the feedback. Re-reading my previous reply I have to agree with you. I don't think we have given you enough specific and detailed information do this yet. So I dug into this a bit further to see how the companion app is working to do this. At least as of today, in the 0.6.0 version, it doesn't look like…