Andy Heinzer Atlassian Team

Hi Cindy, Thanks for the feedback here. I'm interested to get your feedback in front of the team responsible here. But I'm not sure which team that is just yet. As I understand it, you're using Jira and the mobile app. However I'm not clear if you're using Jira Server and the corresponding Jira Server mobile app, OR if…

Hi Marc, Sorry to hear you are having this problem with Portfolio. The specific stacktrace you posted would seem to indicate that the plugin you have installed in your Jira is actually incompatible, at least per our KB in 'java.lang.IllegalStateException: Bundle is uninstalled' error due to incompatible Add-on. There are a…

Hi, If I understand your request, when you are selecting your user profile timezone in Jira, you would prefer to see this other spelling of the city name. These location names are subject to the locale settings of the language pack in use by Jira on the system level at that time. By default, the English US or English UK…

Hi Milica, I am a bit confused by your description here. The default reporter is an optional settings you can configure within an incoming mail handler in Jira. When you do this, users that send email to that inbox and don't have an account in Jira can have their messages processed into Jira issues, where the reporter…

Hi, I can't see any clear problems with your configuration so far. But a few followup questions for you. * What SMTP service have you setup in Jira to use ? You can find this in /secure/admin/OutgoingMailServers.jspa Just curious if this is a gmail, yahoo, or some other service like exchange, office365 etc. * Are users in…

Hi Raju, This kind of error is rather generic. All we can say is that Jira appears to be unable to establish this outbound stmp connection to the gmail host. But I'm not sure exactly why that is just yet. I would recommend trying to follow the steps in the KB Unable to Send Mail due to Could not connect to SMTP Host. It…

Strange. Not sure what happened there. Glad to hear it's working again correctly now. I'll go ahead and close out the support ticket then. Cheers, Andy

Hi Oscar, I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-470604 I believe we might need to gather some potentially sensitive data like a HAR file, so it would probably be better do to this in a private setting. If that doesn't help us, I suspect we would…

Hi, Typically when I see this, it's because the Base URL value in the admin settings of Jira is set to use the internal address 192.168.x.x. Check out the doc on Configuring the Base URL. In the majority of cases, this should be set to your publicly accessible Jira address such as jira.example.com I know that the UPM in…

Hi, I'm not sure how exactly you're getting this error. Is this Jira Cloud or Jira Server? If Server what version of Jira is this? Also what specific REST endpoint are you using when trying to POST here? What payload is being sent via REST here? I found a few related threads in community to this, such as…

That's bad. Thanks for letting me know. I've tried to like your reply, curious if you get a email notification about a liked post for it. It's there. I'm creating an internal ticket about this. I've seen this problem before on our site, but only like 2-3 times. It tends to correct itself before we can properly investigate…

Ian, I can't seem to replicate this problem with the settings you mentioned here. The only way I can seem to get that specific hover warning message is when parallel sprints option is disabled in my site. I'm curious if perhaps trying to toggle that setting off and then on again would have an effect here. If not, then…

Hi Josh, I think that our site's spam filter might have temporarily thought your response was spam. We moved it back. I believe it is there now and I can see it. Are you still not able to see it on this thread? From what you describe it sounds like this might not be a spam issue, but a problem with the way some content is…

Hi Deepa, If I understand your concern here is in regards to copying a date/time field value into a date field, and in doing so, sometimes the date appears to be getting incremented by 1 day or rounded off instead of using the same day. I think I know what is happening here at least. The problem comes down to the way Jira…

Hi Sam, In my experience, by and far the most impact in terms of Jira performance seems to be the number custom fields, but this impact is also dependent on the number of Jira issues too. This tends to be because when custom fields are created, they frequently are default configured to be in a global context only, meaning…

Hi, I would recommend reaching out directly to Adaptavist's support portal with this concern. I'm not well versed enough in the actions of this plugin to be able to help further. Sorry. You can create a support ticket with them in https://productsupport.adaptavist.com/servicedesk/customer/portal/37 I would be interested to…

Hi Sachin, Thanks for posting the details here. I tried to recreate this problem in my own instance of Jira Software Server 8.1.0. In my testing, I found that my account did return all the expected sprints that appear on that board. In the process of walking through and trying this, I did think of something that account…

Hi Kaylan, If I understand your problem here, you are seeing two different issues that have the same issue key (such as ABC-123), but different id values in the database. This was a known problem for old versions of Jira such as yours before 4.4.5. There is a KB about this problem over in Duplicate issue keys during highly…

Hi Titus, I am not sure if you can edit the pom.xml in order to set this value. However I found this piece of SDK documentation: atlas-run Which provides us command line options at the time of calling atlas-run in order to set parameters like the ajp port. As such you should then just be able to call this atlas-run…

Hi Pavel, This looks like a next gen project. You can tell more easily by looking at the bottom left corner of your screen, when the side bar is expanded like so: You should see a notice like this that tells you this is a next gen project. Do you see this in your site? I tried to test this out in my own instance. I had an…

Hi Josh, This is a bit strange to see. I think that the labels aspect here is a red herring. Instead, I'm leaning more towards the recent changes to Jira Cloud's REST APIs noted here. In that link you can read about Atlassian's changes to various REST API endpoints to remove the username field from being able to be used in…

Hi James, I am afraid this is an unsupported plugin. It was created by Atlassian Labs. This is a title we give to personal projects of Atlassian developers. These are not supported by Atlassian though. I found the bitbucket repo for this project in https://bitbucket.org/atlassianlabs/jira-remote-copy-plugin In it they…

Hi Manuel, I found a related support case about this same error. In that case, they found that the Service Desk project settings had been restricted to only allowed customers to share requests with other users in their same organization. As an administrator, you can change this on a per project basis by going to the…

Hi Samuele, Are you running Jira Software Server version in the 8.0.x range? I ask because the error you have provided appears to match up with a known bug we have documented in JSWSERVER-19930 The good news is that this particular bug has been resolved in the 8.1.0 release of Jira Software. So an upgrade will fix this.…

Hi @Calan Horsman The Server version of Service Desk does have canned responses, see the blog post Get time back with canned responses and SLA copy configurations in Jira Service Desk Server Jira Service Desk Server has had this feature since 3.7.0. The Cloud version does not yet have this feature. There is an open request…

Hi Ian, The option to use parallel sprints is not limited to projects created after the option is enabled. This is something that should become available right away after that global setting has been changed. I have not found another way to restrict this, short of the project permissions of manage sprint, but that would…

Hi, I found a couple of problems with these logs. Your Jira site is using the built in H2 SQL database. This is not supported for a production environment, it is only intended to be used to demo the product. I would strongly suggest that you migrate this to a supported database such as Postgresql 9.3.x -> 9.6.x version.…

Hi, Since you mentioned OAuth 1.0, I'm guessing you're using Jira Server. For users that have Jira Cloud, I found that Sam Ogden's post on https://community.atlassian.com/t5/Jira-questions/Using-Jira-API-from-Postman-via-OAuth/qaq-p/704668 appears to have a method to make Postman work with Jira Cloud using OAuth 2.0. For…

Hi Vishwas, I am admittedly, not as familiar with using the project configurator to do data migrations like this. But I did find some documentation on their site about how this is handled. Please see How Project Configurator Works: Specific Information for Some Object Types. This section on users and groups has a few…

Hi Andreas, I think I understand what you are asking here. I can see there would be a desire to limit which machines could login to an application like Jira. However I don't think this can be done in the Jira Application level. And I'll try to explain why. Right now, Jira does show user sessions, you can see this in Jira…