Andy Heinzer Atlassian Team

Hi Anand, I wanted you to know that I moved this reply into its own question. It just felt like it was different enough that it shouldn't be answered in the thread of the other post. I understand that you are having a problem with a validator in your workflow. However I'm unclear of the details here. What field is using…

Hi @Varrun SS The pair of feature requests in JRASERVER-61359 and JRASERVER-68763 are still accurate. Unfortunately, even in the current versions of Jira Server (8.1.0 today), you cannot move an issue or change a subtask's parent via the REST API. I would recommend watching these two tickets. Should this feature come to…

Great idea for a thread! I realize that much of mine have come from the 2 summit's have been to. I think my fav is the 'working on my Jira core' - something about a planking gojira dino that really resonates with me.

Hi, What version of Confluence is this? I'm curious to see if you find any other exceptions along with this permission_unknown error. Typically when we see this there are also other errors along the lines of 'token_rejected', if that is the case here then I would recommend trying to walk through the KB OAuth error…

Hi Valentin, The steps to create a language pack for Service Desk is a bit different than it would be for Jira Core or Software. There is a KB that should help in this regard over in JIRA Service Desk Internationalization. These steps would require you to download the separate OBR file and extract the Service Desk specific…

Hi Patrick, Sorry to hear that you are having this problem with Jira. I would not have expected that you would need to uninstall service desk in order to apply a new license, but since you have appeared to start over with Jira, that license key tends to need to be applied in the setup wizard. If this fails, we would want…

Hi Hamdy, While you probably could find this info via JQL the way Alex suggests, I did some investigating and I think i found a way to provide what you are looking for here via SQL. select p.pkey || '-' || ji.IssueNum as IssueKey, l.label, p.pkey, p.pname from label l join jiraissue ji on ji.id = l.issue join project p on…

Hi Hamdy, Glad to hear that helped. I don't mind trying to investigate your followup question, but I would ask that you post it as a separate question. This way other users that might search Community will likely have a better chance to find that question in the future if other users might want to so something similar. I…

Hi Hamdy, Thanks for describing this problem so clearly. However I am having problems trying to recreate this specific problem. I tried to rename an existing version I had, however when I trying to search in the advanced search of the issue navigator, I'm only seeing current version names. However I am seeing version names…

Hi Dilip, For Jira Cloud, you cannot import stand alone workflows directly, unless these workflows are shared in Marketplace. There is an existing feature request to allow admins to do this in Cloud over in JRACLOUD-32353. It is possible to do this in Jira Server today, however Jira Cloud appears to have restricted this…

Hi Shanawas, You can simply login to https://my.atlassian.com with either the technical contact or the billing contact credentials set for this SEN number. Either account will have the ability to retrieve the license key. If you are neither the billing or technical contact here, could you please let me know the SEN number?…

Hi Francisco, Sorry to hear you are seeing this error. Could you please clarify what version of Jira this is? I don't recognize a 7.1.21 version, and I can't tell if you mean 7.1.2, or possibly 7.12.1. However regardless of which version here, Jira 7 does not support the Oracle 11g version of that database. There is…

Hi Jing, Upgrading Jira should not be a direct cause for the activity stream failing to load. However I think I might have an idea of what might cause that indirectly. Many times when Jira is upgraded in place, settings in the $JIRAINSTALL/conf/server.xml file can be overwritten as a result. This file controls the settings…

Hi Alaa, I'd like to know more to help here. Knowing the URL of the browser when seeing this page would be very helpful to start. But in addition to this I think that a support zip would also give us a lot more details about your environment. I noticed you have created a few other posts recently in Community and seem to be…

Hi Feng, It's true that most deployments will use Jira in a login delegation setup like you have suggested when connecting to an LDAP directory. Jira does not store passwords for these LDAP accounts. However it is possible when you configure this user directory in Jira to use one of three different options * Read Only *…

Hi Nazanin, As an admin in Jira, I think the easiest solution is to find that user account in Jira, you can do this by going to the Cog Icon -> User Management -> Users and search for this email address, and then disable this account. You can do this by clicking the Edit button next to the name, and uncheck the Active…

Hi Jess, Could you clarify what you mean by userkey here? My understanding is that this was the value that Jira would use for a user account when it is first created in Jira. And if a user account was renamed, Jira could change that user account's name/email/etc and use this user_key value as a means to track account…

Just to followup, I suspect that you could be affected by a known bug in JSDSERVER-5545 In some versions of Service Desk, this error could happen when the system language was set to Russian or a few other languages. This is something that was fixed in the versions 3.9.6, 3.10.4, 3.11.4, 3.13.0 and higher. If I recall you…

Hi Brenda, The field configuration scheme that a project uses is what will determine what fields are required for issues in that project. More details in Associating field behavior with issue types. If this field is required for this specific issuetype in that project, then that means that all the issues will need to have…

Hi Kedar, Could you clarify what specific monitoring tool you are trying to use to track Jira? Is this the PRTG monitoring tool: https://www.paessler.com/network_monitoring_tool Or is this some other tool like logicmonitor or a Solarwinds product? I suspect the specifics of what can be monitored will be different depending…

Hi Thomas, I don't know of a way to suppress the changes to the history of an issue, but you could make changes to a Jira issue in Cloud without those changes firing off a notification event if you use the REST API AND you are an admin. Check out the details in PUT /rest/api/3/issue/{issueIdOrKey}. QUERY PARAMETERS…

Hi @Igor Kosoy I just tried to follow that same KB for Jira Cloud, and I was able to import issue links in a CSV file. So this document is not only for Jira Server, you can do this in Jira Cloud too. The key is in how the CSV file is setup. Summary Issuekey Link One Link One Link Two House KAN-16 KAN-17 KAN-5 Patio KAN-17…

Sorry to hear there was a loss of data here, but glad to hear that it sounds like you have adjusted the permissions here to prevent this.

Hi Krishna, In reviewing my previous answer on this thread, I think I might have missed something. It is possible that you have users that have both the service desk agent role and a Jira Software license role as well. When these users login to Jira, SQL is recording the login time of that event. That login event doesn't…

Glad to hear that helped. If this resolves your issue, please click the Accept Answer button. This will help other users that might search this topic to find this solution a bit easier. Andy

@Сисадмин Юрайт Could we see an updated support zip or the atlassian-jira.log file entries immediately after recreating this project creation error?

Hi Everyone, This is a rather old thread. While the original post did link to an incident where this happened for a limited number of Jira Cloud sites 2 year ago, that specific issue has since been resolved. As such I don't believe that much of the other suggestions in this thread will be helpful for other Jira Cloud users…

Hi Tony, Sprints themselves are not bound to a single project. So they can appear in multiple boards across multiple projects, that part is by design. In order for that user to add issues to your sprint though, they would have been required to have the Manage Sprint permission on the project level. This project permission…

Hi Marcela, Thanks for this information. I am afraid I don't see any attachment here, although you mentioned adding one here. Is this problem only happening for this one user? Or do you have other users with this same problem? I suspect there might be a problem with the character 'ñ' in this user's name. I would recommend…

Hi Nenad, Thanks for this. The only concern I have about it is the 'reporteruserkey=gaja' value. I don't know if this user key corresponds to some other unknown account, or is correct for the account you want to be processing these messages as the reporter. We can look this up via SQL as well with select * from app_user…