Andy Heinzer Atlassian Team

Hi Chris, Sounds like you did an upgrade of Jira and since that time, you seem to be getting a number of email failures for notifications where a users to @ mentioned in a specific project. A pair of questions for you: * Do you happen to know what version of Jira you upgrade from when you went to the 7.13.x version? * Does…

Hi Darryl, I see you are exporting some data from Jira Cloud and there appears to be some confusion over the formatting of the description field. This specific formatting is known as the Atlassian Document Format, more details in https://developer.atlassian.com/cloud/jira/platform/apis/document/structure/. This document…

Hi @Nani I found that this support ticket ended up creating this new KB Sharing request by Email Address creates a new account instead of using the Existing ones. In it they found that there appears to be a workaround where restarting Jira appears to be able to clear a user cache that can help avoid this problem. So I hope…

Happy to help out. If this resolves your issue here, please click the 'Accept Answer' button. This can help other users that might search the same topic to better be able to find questions that have a solution. Thanks Andy

Hi Jorge, I'm not sure I follow. The part I am suggesting to change the configuration on is just how Jira determines which user objects to sync over. The granting of application access is still determined by a user's membership to specific groups that grant that access. By default those group names are jira-software-users…

Hi, I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-253764 I have also requested some log files from your systems so that we can better help here. You can upload those files to that support case.

Hi Rishab, I see you are looking for a means to import a workflow from one Cloud site into a different Jira Cloud site. The steps to do this are not quite as straightforward in Jira Cloud as they are in Jira Server. Importing a workflow from a backup (jwb or xml) is something that can be done in Jira Server, but the Cloud…

@nscarrci-umass Thanks for posting this error. Are you by chance using a Windows based proxy for Jira? If so, I would recommend checking out JIRA elements fail to render with HTTP 400 error. There is a known limitation on windows based proxies like IIS in regards to the length of the URLs for this. There is a work-around…

I don't want to suggest upgrading as a means to fix a problem we don't fully understand yet. It might help, but it might not. And I don't want to suggest a step like that unless I'm confident it will help. I would want to take a closer look at the logs of Confluence first when this error happens. That file is found in the…

Hi Rob, Sorry to hear about this problem. I understand that you are walking through an installation of Jira on a CentOS machine and having troubles getting Jira to start up as a service. I'm afraid that the KB you are referencing there was created a while back for much older versions of Linux that handled services a bit…

That sounds very strange @Morgan Tiley but thanks for posting with your solution here.

Hi Zane, It sounds like you are reviewing your release burndown report, but are finding unexpected sprints appearing within a specific version/release. There are a couple of different things that can cause this behavior. First among them is the fact that issues in Jira can have multiple values for the fixVersion field on…

Hi Rob, I see you are looking into using Crowd as a means for single sign on for both Jira and Confluence. While Crowd can certainly be helpful as a means to manage accounts for Jira and Confluence in a single location, and it can also provide single sign on, I am curious to see if maybe we can delve a little deeper into…

Hi Jake, If I understand your request here, it looks like you're trying to setup a workflow property in order to grant a the 'Request Participants' field in Jira Service Desk the ability to comment on a closed issue. That field is essentially a user picker custom field, just a special one that is created by the service…

Hi Gayarti, I wrote my original answer with the presumption that you were using Jira Server. It has occurred to me now, that potentially you are using Jira Cloud. If that is the case, then there are some significant difference between the platforms in regards to what they will track in their respective Audit Logs. * Jira…

Hi Mitra, I see that you are looking to view your Jira Cloud site with a dark theme. At this time, Atlassian does not have a means for users to set a theme for the site. There is an existing feature request for this for Jira Cloud over in JRACLOUD-63150. I would recommend watching and voting on this issue to help our…

Hi Joaquin, If I understand you here, it seems that you have two different concerns here: * That you are getting a daily email from Jira that you no longer wish to receive. * And that your logs appear to have the same error being registered repeatedly of 'Registering failure for stream provider Bitbucket Connector due to…

Hi Som, I see that you are looking to gather which projects are using specific labels in Jira via REST. If you were using Jira Server and had access to the SQL database, I would actually recommend trying out my steps in this thread…

Yay! Glad to hear that helped. As for the group email addresses being used: oof, that specific scenario is still something that Service Desk Cloud and Server cannot yet handle in the most graceful way yet. Service Desk is only able to identify user accounts by their email address when it comes to processing messages and…

Hi, Thanks for clarifying the problem here. I am afraid that the new issue view in Jira Cloud does not yet have all of the exact same features of the old issue view. As such, permalink to a comment in the new issue, is not available in the new issue view at this time. That is why in order to be taken directly to that…

Hi Valeria, I see that you are looking to connect Confluence to Jira so that you can let Jira manage the users in Confluence. The 403 error code is a permissions failure. It's at least a sign that the two applications are communicating with each other, just that they might not be doing so in a manner that is expected by…

Hi Jorge, Thanks for this additional information here. Just to clarify some more, did you create two different user directories in Jira in order to achieve this? I suspect that you might have, and if that is the case then the behavior here could be technically expected. Jira is treating each user directory as it's own…

Hi Ayush, Thanks for clarifying here. It seems your questions was tagged with the jira-service-desk-server and server tags. It's good to know that you are using the Atlassian Cloud platform here as the behavior could be slightly different between Cloud and Server. In this case, there are actually two different locations…

Hello Thomas, I understand that you have Jira Service Desk server and are looking to setup the Knowledgebase integration with Confluence. It looks like you have already gotten past potential complications of another confluence site, but that you are still having problems getting this to work. I would recommend taking a…

Hi Christopher, Thanks for asking this question in Community. Sorry to hear that you are having this problem with Jira. I understand that you are seeing a HTTP 400 error, but I'm unclear as to the exact steps you take when getting this. Are you editing a workflow itself when this error happens? Or did you mean that you are…

Hi Vyvyan, I understand that immediately after creating a new project in Jira Server, you are unable to access this project, however within about a day you can then access this project. I have been trying to think of a scenario where this would happen within Jira Server. The best I can come up with is that there might be a…

Hi, I understand you upgraded Jira from a 6.4 version up to a 8.2 version and since that time the gadgets are not working correctly. That's a very big upgrade jump to make. For the record we recommend that all Jira versions such as 6.4 and earlier first upgrade to a 7.0.x version before then upgrading to the latest…

Hi Uwe, Just wanted to follow up on this problem. The incident has been resolved at this time. You can see some more details in https://bitbucket.status.atlassian.com/incidents/l50d1j43zdj9 There was a problem with Bitbucket Cloud in regards to the use of OAuth for authentication. Sourcetree installs that selected this…

Hi Tobias, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. There is currently an outage in regards to Bitbucket Cloud via OAuth logins are not working correctly. This is the cause of the inability to login here and in turn showing that 'Invalid redirect_uri' error message. Atlassian…

Hi Tarun, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. There is currently an outage in regards to Bitbucket Cloud via OAuth logins are not working correctly. This is the cause of the inability to login here and in turn showing that 'Invalid redirect_uri' error message. Atlassian…