Andy Heinzer Atlassian Team

@Richard Cross No. Doing that would break the historical tracking that ties the user account to changes made by that account, and probably break the account itself within Jira. The app_user table exists to map the user account data to the the historic user_key value. (Jira history fact: the app_user table doesn't even…

Hi, I understand that you have recently changed the site address where Jira is reachable (from http to an https address) and since that time, users are unable to login to Confluence. I see that you have tried to use some SQL to update values here. However I would recommend against this method to try to correct this…

Hi RoBo, I understand that you recently switch the backend database that Jira is using from mariadb to Mysql, and in addition to this database migration, it seems that you are missing at least two tables that are needed for the batch notification feature. This feature was introduced in Jira 8.0, more details in Jira…

Hi @Noni Khutane In the original post we can see the user is running as root, and we know that doing this can sometimes be a related cause to triggering this number of open files prematurely. In your case, I think there would still be value in trying to follow the steps in the KB Loss of functionality due to too many open…

The problem is that your preferred export method does not capture the link type. Perhaps you are not concerned with that part. In short, I don't believe that the CSV export in Jira can currently provide you with a separate entry for each link an issue has. Jira's issue navigator is designed specifically to return Jira…

Hi Lena, I understand you have Jira and Service Desk from an older version and you are interested in upgrading these to the latest versions. You can't actually upgrade Service Desk from that version directly. You have to first upgrade to an intermediate version of Jira. Notes on this are in Skipping major versions when…

Hi Daniel, Those versions look to be correct for a Jira 8.3.2. I am interested to learn if perhaps one of these plugins might be disabled within Jira. If that happens, it could cause this error. Try going to in the UPM in Jira; Cog icon -> Manage Apps -> Manage apps -> select System form the drop down and search for the…

Hi, You can install Service Desk to the same Jira instance where you already have Jira Software. We have a KB to help explain the process in How to install Jira Software / Jira Service Desk into an existing Jira instance. While you could install it separately, I tend to agree that there are benefits to just adding it into…

Hi, I understand that you can login to Jira, but are unable to login to Confluence and Bitbucket after a restart of Jira. Since you have setup Jira to be the user management server for Confluence and Bitbucket these other applications depend on Jira being up and available in order for users to be able to login to them. I…

Hi Timm, I believe this can be done, but finding the clear documentation on this is tricky. I don't think the SDK was intended to promote this specific use case. Check out this related post:…

Hi, I understand that you are not seeing the attachment button in the menu that exists for description or multi-line text fields using the wiki renderer in some cases. I believe this is actually an existing bug where we are tracking this problem. You can read more about this in JRASERVER-46035. There is a documented…

Hi everyone, This problem was originally reported for Jira Cloud. Since that time the problem in Cloud has been fixed. However Jira Server and Jira Data Center installs can still see this specific error when trying to use the 'Where is my field?' dialog box on an agile board create issue or create epic dialog box. This is…

Hi Greg, This is something you can do in Jira Server if you have access to the database. But this is not as easily determined in Jira Cloud since those users don't have SQL access. In my Postgresql instance I used a query like this to find all the sprints and list the board where they were initially created: SELECT…

Hi Ralph, It very well might be that because these were expired trial cloud sites, that many functional feature get turned off, including invitations to the site. Which makes sense since it would probably be a really bad experience to invite users to a site that isn't functional. My understanding about expired trials is…

Hi, I understand that you are working with with CSV files in order to import/export Jira data and it seems that some of that data appears to be getting mangled in the process. However I am finding a few differences between what you have stated and what I see in my latest test version of Jira 8.3.2. You mentioned: The link…

Hi Chris, I haven't found these details documented anywhere within Trello's docs, but I have found some answers through trial and error here. * Resolution: There is not a firm upper limit here that I have found yet. The images themselves have to be 10mb or less to be uploaded. But the largest I can find that avatar after…

A friend created a board just for some traveling we did together, and then shared it with me before our trip. It was a great way to share details of events, locations, etc with others. I hadn't really thought of using it that way, but it worked really well to keep everyone aware of what we are doing and when. Using Trello…

Hi Gleb, I think we will need to get logs from your environment to better help here. To do that, I have created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-44526 Regards, Andy

Hi @Ralph Maalouf I would like to create a support case with our Cloud support team, so that we can investigate this problem further. However, I am unsure which cloud site you are seeing this on. I can see a few different sites where your account appears to have site-admin access to. If I can figure out which of these…

Hi Camille, I understand that you recently upgraded Jira and since that time, an API call appears to be throwing an error for you. Could you share with us some more details about the specific REST API endpoint you are calling here? Given the error message it sounds like the endpoint might be accessible anonymously, and if…

Hi Ralph, The invite URL has not been disabled, I will try to clarify these different methods of inviting users in Jira Cloud. The option of "Users can invite others": With this option enabled, when non-admin users use the Share function on and issue or a board, the can enter in an email address. When you do this, you can…

Hi John, I understand that you are looking to find out an issue's time logged during a sprint. However the timeSpent field in Jira is intentionally bound to the issue itself. Hence, it is meant to measure the time logged on that issue over the life of that issue. Instead of trying to use the timeSpent field, perhaps you…

Hi Joseph, I understand you have some users that don't have their expected avatar on the board. And that you would want to default users that have not configured an avatar to use their initials instead. For Jira Server and Data Center: Defaulting a user's avatar to their initials has actually never been a feature of Server…

My go to productivity tip, at least for when I'm stuck on a difficult problem: "Go for a walk" It sounds counter-productive on paper, but I will swear by it. Rather than trying to stay at my desk and try to work through something that has me stuck (which can work), it's way better for your brain, and your body to get up…

Hi Dennis, I understand that you have Jira connected to an external LDAP user directory, and that sometimes these users are marked as inactive. We have seen this problem in Jira before in support. It tends to happen in environments that have a very large number of users/groups to sync over. To troubleshoot this issue, I…

Hi Tim, I understand that you are looking to adjust the width of the description field as it is found in the customer portal of Service Desk. Unfortunately, it is not possible to customize this within Jira natively. If the feature request of JSDSERVER-3768 - As a admin, I would like to add some CSS and JS into the customer…

Hi Katia, Sorry to hear about this problem logging in. I know you stated that you cleared the cache, changed browsers, and restarted the browser, however we have specifically seen this kind of error on browsers that have a corrupted cookie and/or have their privacy settings set too high as well. There are some more details…

Unfortunately, the logs don't tell us for sure the cause here. And the screenshots at least indicate this is MS SQL database, in which cause you'll probably need to prepend the schema before the table name to get results back, I don't know the scheme you have here, but it will probably be something like select * from…

Hi Ellen, If I understand your problem here, users are not getting notifications for changes they made where they @mention themselves. I tested this in my own Jira Cloud account and I found that I too did not get such a notification. However I think it is open to argument as to the expected functionality here. The @mention…

Hi Bernd, I understand that you are looking for a way to disable Jira User Management from tracking the login details such as last login time and login count. Jira does not have a setting at this time to disable the collection of this data. I also have not yet found any such feature request for this functionality just yet…