Andy Heinzer Atlassian Team

Ah, thanks for clarifying. In the case of an application link, Jira will create the URL in accordance with the display URL setting in the application link. I would be interested to see if you can look more closely at the application link settings in Jira under the Cog Icon -> Applications -> Application Links OR the…

Hi Dennis, I will try to answer your questions here as best I can: Why is there a mechanism to make users inactive? What purpose it supposed to serve? If Jira fails to complete a sync to the LDAP server, it does not know what users actually exist there. Since Jira is then actually dependent on being able to contact that…

Hi Artesa, Thanks for posting these logs. I found another error in them that I believe is related to a different bug. The error I see explains that Jira cannot startup with the current settings in the server.xml: 2019-09-13 09:29:56,688 JIRA-Bootstrap ERROR [c.a.jira.startup.DefaultJiraLauncher] JIRA has failed to start…

I have not been able to replicate this problem so far. Tried in both a Jira 8.4.0 and a 7.13.6, I installed that specific plugin (HelpCorrector) to both instances. In both cases I applied a data center license, which always includes the SAML/SSO plugin that is native to Data Center, but neither version seems to have that…

Very strange, let me try to investigate here a bit further. Might be that this plugin is overwriting/conflicting with a system plugin in an unexpected way. Mine doesn't look like that, but I also don't have that other plugin in my instance. 

Hi, I understand that you recently did a Jira upgrade from 8.2 to 8.4, but if I understand correctly you are reporting that you still see a 8.2 version number in the application when starting Jira. So far I have not found any other reports of this problem. Additionally, I have tried to recreate this problem, but so far I…

Hi Kenneth, That page is not Atlassian's SAML plugin that is included with Jira Data Center. Instead it looks like that is a page provide by a different plugin called HelpCenter Corrector. A Jira Data Center instance should be able to visit the URL /plugins/servlet/authentication-config as an alternative way to reach the…

By all means, Data Center admins can create support cases directly in https://support.atlassian.com/contact You will need to known your SEN number to be able to create this support case in the technical support queue.

Hi Kenneth, In Jira Data Center you can go to > System > SSO 2.0 Authentication in order to configure this in Jira Data center. This has been updated in the guide https://confluence.atlassian.com/enterprise/saml-single-sign-on-for-atlassian-data-center-applications-857050705.html I hope this helps. Andy

Hi Konstantin, I understand you are trying to migrate databases between MySQL and PostgreSQL, but I am unclear as to exactly what steps you are following to attempt to do this. In regards to a Jira database, I would suggest trying to follow the steps in Switching databases. This process has you creating an XML backup .zip…

Hi Anthoni, I understand you are trying to setup Jira 7.0.11 with a MS SQL 2016 database, but are unable to complete this setup. When I see this specific error that the user accounts cannot be created because the user directories are read only, this error message is rather misleading. It is true that Jira cannot create…

I gotta go with telescope. The lack of atomsphere would make for some great star searching when compared with Earth.

Hi Juraj, That specific SQL query is something that Jira will run a lot. My understanding is that it is running that query to get back details on scheduled jobs within Jira. You can get a glympse of these kinds of jobs if you are a Jira administrator and by navigating to Cog Icon -> System -> Scheduler details or by going…

Hi John, Sorry to hear there have been configuration problems with using MySQL with Jira. I believe that our documentation on this is current and up to date to the best of my knowledge. However I am interested to see how we can learn more to help here and if need be we can certainly update the instructions in that document…

Hi, I understand that you are trying to configure Jira to use HTTPS, but that when you do this in the config tool, Jira fails to start up. It is possible that some specific versions of Jira had the config tool fail to added required parameters to that config file as needed for HTTPS connections. More details about this bug…

Hi, I understand that you are looking to create a remote link between Jira and DOORs. However I am not clear on exactly which kind of link is being created here. Is this an Issue link? Or just a weblink? A remote issue link in Jira is really only intended to link between different Jira sites. For other applications such as…

That's the user_key field. Not the username field. Confusing, I understand because in your case the value of 'janejones' was the original username field, which makes it the user_key field as well. But once that account is renamed, you can't search JQL by the account's old username nor the current user_key value. JQL has…

Hi Christopher, I understand you are looking to be able to download an XML backup from Jira directly to your own machine via the web browser. This is not something that Jira Server can do. Although there has been a feature request for this in the past in JRASERVER-39243. Ultimately, that request was closed as "Won't Do"…

No, 1000 users is not really considered large. And taking 4 seconds to sync seems reasonable given that size. I'm surprised to hear that you might be encountering these kinds of problems syncing ~1000 users and no groups. I take it that you must be using read only with local groups. This way you can at least grant these…

Hi Eric, If I understand your use case here, you have multiple Jira Core mail handlers that are routing mail into a Jira Service Desk project. In turn it sounds like you're using Service Desk automation to route these into the proper request types, but you are still looking to retain the email address these messages were…

Sorry to hear about this problem. Could you please let us know more details here? Such as * What version of Jira is this? * What kind of import is this (csv, trello, project import, other)? With the stacktrace we see right now, we don't know what caused this error. It is possible that before this error or after it there…

Hi, I understand that your LDAP server recently changed it's address and since that time Jira is unable to change group access. First, I want to make sure that you can login to Jira as an admin account. It might be necessary to use a user that comes from the internal user directory instead of the LDAP network. If you don't…

Hi Omar, I am not surprised that trying to change the password failed here. That recovery admin account is there to make sure you can login as an admin to Confluence first. That will be necessary in order to make the latter changes in regards to the user server. The fact that you are getting a 403 error when trying to…

Hi Yuliya, I have tried to recreate the problem you have described here for Jira Cloud site in use by two different users across MAC/Windows platforms. However so far I have not been able to reproduce this problem. When I follow your steps, my Windows user, using IE 11, can click on the image in a description and they see…

Hi, In regards to the recently announced Premium support level: This is specific to Atlassian Cloud right now, it does not pertain to Server or Data Center lines of our products at this time. As for help from Atlassian, please see our Atlassian Support Offerings, you can see that each deployment type affords in term so…

Hi Sorry to hear about this problem. However when you have a proxy in front of Jira like this it can be difficult to determine if this is a configuration of Jira problem, or proxy, or some combination of both. When using a proxy with Jira, we tend to recommend turning off the gzip within Jira's admin panel. When this is…

Hi Tore, I understand that you are seeing an error in regards to a pipe | character in a Jira URL when trying to logout using the SDK. I would have expected this version of the SDK to avoid this problem. But what I think might be happening is that the $Jirainstall/conf/server.xml file might not have the proper settings for…

Hi Abhinav, Jira doesn't have the ability natively, to trigger an event upon the change to a specific field alone. There are some third party plugins that might be able to help with that aspect. However you could potentially configure Jira in such a way to help here. You could start by adding this customer field to a…

Hi Jonas, At this time there is not a way to hide these completed epics from these list of options. However there is an existing feature request to try to improve this behavior over in JRACLOUD-72576. I would recommend watching and voting on this issue. Is there any way to remove them from that search without deleting them…

Hi Megan, I see you appear to be caught in a situation where you can't create an issue of this specific type. It looks like your field configuration is set to make the Epic link a required field. That is not a default setting, and I don't know why associating with a new workflow would impose this. Since subtasks can't have…