Vijay Dadi_b69v44 Expert

Hello, The custom field which is of user schema type, yes it always takes the user account id as input but that is how it is working. You can have an automation to make web request to user. https://<JIRAURL>/rest/api/3/user/search?query={{object.Email}} then you can use the response to set account id. "customfield_12007":…

Hello, This is not possible, unless which changing the values of the fields. If you delete the existing values, you should have migrated them to the new value which pops up at the time of deletion. Instead and removing n adding new values, if you renamed them, old values will be updated with new automatically. Hope this…

hello @Fabrice Gantois , Can you share the snipper of your automation to set the affected service. I hope you are doing it using advanced mapping in Edit fields. Vj

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you can the following. 1. Have schema created for assets and with Used By field which will be user picker and assign users to assets. 2. Write a global automation on issue submission. 3. Write a Asset Lookup step which searched for a asset depending on "reporter" field 4. Have a field "Affected Asset" on your issue view…

We can't turnoff autofill since that field is a user picker field.

We do not have an option to modify the customers once they are onboarded. Well they are invited, you can ask the invitee to update their first/last name on their account but as an admin you are not entitled to do so.

We can hide them in the JSM but not from the customer portal. Hope there is any app in marketplace which can do this.

Hello @Priya Manchukonda , You can use the JQL as below to create your report. This will generate a report for the requests which are created via helpdesk portal. request-channel-type = portal Sample attached below. Hope this helps

Hello @Vladislav Nikov , we do have an option to make attachment as mandatory field. is it disabled for you?

use it like [{{issue.url}}] OR [{{issue.key}}|{{issue.url}}] The [] around links are optional in the case you do not want to use any alias for the link. This should do the magic !

Hello @Arkadiusz Alicki , you can add the water in your automation itself, after the issue is created (ref below). Hope this helps !

yes, you can attach your field on your form to a custom jira field.

@Vera Valshonok Did you find the answer useful one?

try {{issue.url}}. this will automatically out the complete url for the particular issue.

I guess that is not available, but will watch out this space, if someone answers this one.

@Julliane Chan , Are you talking about Request Types, when you say category. If you are looking for a way to show/hide fields depending on the values you are selecting, you can make use of Forms which will help you in your case. If it is something else you are looking for, please provide more details. Vj

Hello, You can use request-channel-type in your if qualification and there are many use cases for the same as below. request-channel-type = jirarequest-channel-type = portalrequest-channel-type = anonymousportalrequest-channel-type = emailrequest-channel-type = APIrequest-channel-type = deployment Here is the documentation…

so the 1 use case, you can set the approver as system when LM is absent or inactive. once you set the approver as system, you can modify your workflow to override the approval process to move forward with your request.

https://confluence.atlassian.com.mcas.ms/jirakb/how-to-set-the-affected-services-field-from-referenced-services-on-an-assets-object-attribute-via-automation-for-assets-1155140676.html This document provides required details for updating asset objects.

This is not possible. The requests created within a project; they are all accessible in portal irrespective of type of client.

please provide details on how you are tagging your manager as approver. in case you are doing object lookup on employee schema, you can add in status as a qualification.

yes, you can make use of the automation i have mentioned above.

Hello @Daniel Ångefors , You can have timely triggered automation, which checks {{issue.reviewdate}} > now, then edit issue/create issue - depends on your requirement hope this helps !

I am looking for a way to exclude opsgenie events. My opsgenie events have distinguishable label and i want to include that in JQL, but as soon as i add that in JQL, it stops working.

put log action and see what value you are getting in variable. Add log action step and print {{variable}} and verify what value variable is holding.

Yes that will work.

yes, very much. It works !

Here is one such example, which i used for lookup objects. 1. I did lookup objects. 2. Then I created variable as ApprovalGroup. 3. Then I can use it as {{ApprovalGroup}} in my automation.

@Guilherme-A Silva , In your automation, log action as {{webResponse.Code}}. If it prints value as 200, that means it is successfull. Hope this helps !