Fazila Ashraf Community Champion

Hi @alexandra.lcortijo The number means that -> out of these counts , there are 0 issues that are in your current view (due to a quick filter or subfilter on the board)

@Mario Rodriguez Redondo , the epic link is usually to relate the issue to it's parent epic . That is the general behaviour. Few questions in my mind on this possibilities: Did the 'epic to epic' link come from a plugin or a specific custom link type you created? Did you rename the packaged issue type 'Epic' to Theme and…

pwww.. that clears it.. I was wondering what else could be the reason.. :) Yes, In a scrum board, an issue is considered DONE only after it reaches the right most column. In your case, it is the 'done' column.. but it can be named anything.. All it matters is the 'right most'

Is the column configuration you gave in earlier comment is of the same board? I see that the column config has 'To do/<..>' but its different in the board above... Can you check the board config -> column of this particular board to see which column the 'done' status is mapped to?

Still, as a customer of atlassian, if i got the recipe from atlassian, i could happily exploit the other customers instances. Why would atlassian or any company for that matter do such a thing with their product customers?! A support ticket or even if i am ready to pay extra money to a company to know how to hack their…

@Jeffrey Luna , Do let me know how it goes.. :)

I cant see the sprint report clearly.. But is it possible that the dates of the sprints are not actual reality? I mean, do you set the new sprint start date as a past date from the actual clicking of 'Start sprint' button? Thats to check the possibility that the you have set a past date to the new sprint and the issues in…

Not the sprint report.. When you complete the sprint next time, take a snap of the 'Sprint complete screen' that says " x number of issues are done and y number of issues are incomplete and would move to next sprint. "

@Jeffrey Luna , i see that the 'Done' status is mapped to the right most column 'Done'. So it should actually work. Can you un-map the old statuses from Done column and remove them? I dont think that causes this.. but just to clear it off the problematic cause... Can you confirm that - "you transition issues in a sprint to…

The strikethrough would mean that there is a resolution set on the issue. Can you share a screenshot of your column configuration?

You could query.. But that wouldn't be a backing up of a single issue.. https://confluence.atlassian.com/jirakb/to-find-or-view-a-jira-issue-from-the-database-using-sql-744524576.html has some queries but that will not capture each and every details of the issue. which will be helpful for restore them.

Export to CSV or word will be enough? If you have to have a re-storable export then db/xml backup is the way.

Hi @Jeffrey Luna Is 'Done' column the right most column of the board? In a scrum board, an issue is considered DONE only after it reaches the right most column. Not when a resolution is added to the issue or when it reaches a status named "Done".

Hi @Freya Hurwitz The issue security schemes only controls the visibility of an issue. But your requirements are about the permissions for the issue and can be achieved with the permission schemes (ex, browse permission - reporter, assignee, <groups>, <user/group cf>++ would define who can see the issue.. same with edit…

Hi @Marat The below should work jira.permission.edit.reporter = true

@P , i would not want Atlassian give out the recipe to hack the application while the vulnerability is still a problem. It is not better to apply the workaround or fix by just understanding that somewhere someone could hack your system?

@lzx , It is not about the load on the confluence at the time but about the large content. I would never rely on xml backup for production. For this xml backup issue, you could try the troubleshooting in https://confluence.atlassian.com/doc/troubleshooting-failed-xml-site-backups-149212.html The error logs given in the…

Hi @lzx Are you using xml backups? Note that for large instances, xml backups are not recommended and cannot be relied on. Even if you have scheduled xml backup, it should be disabled to avoid performance problems. The recommended backup strategy would be to use db backups with install & home directories backed up.…

The information you are requesting is available in https://confluence.atlassian.com/adminjiraserver/installing-additional-applications-and-version-updates-938846848.html

Hi @Ekaterina Korolkova If your question is about linking an issue in one project with an issue in another project in JIRA, it is possible. During linking, just select the key of the desired issue and link it See https://confluence.atlassian.com/jiracorecloud/linking-issues-779296002.html

@Fahad Siddiqui , you will have to context this question to a project on which the screens and field configuration schemes are applied. You cannot get this done for all the projects in the jira instance unless they are sharing the same schemes. coming to the answer, the field that is removed from the view screens are not…

As in the link given above: Choose the Jira icon > Projects. Search for and select the project you want to change permissions for. Select Settings to view the project's settings. Select Permissions from the sidebar. This displays the current permissions scheme. Then lookup on who can delete issues and modify it

Yes, being an admin doesnt give all the access to everything.. Please give yourself/jira-admin group the necessary permission. Its for the best :)

Hi @Minjung Shin Look at the permission scheme of the jira project to see which groups/roles have access to 'delete issues'. More about the permission scheme in https://confluence.atlassian.com/adminjiracloud/managing-project-permissions-776636362.html

@Fahad Siddiqui , if you are using mysql as jira db, there is a known issue with using smileys / emoticons in the issue text. Check whether the user uses such characters in the request

Hi @hbhardwaj3 Are you sure your users are trying to follow the instruction in https://confluence.atlassian.com/jiracoreserver082/managing-your-user-profile-974359482.html ? Are they able to choose their home page atleast?

@Gar Lee , if you are the jira admin, you can update the screen fields as in https://confluence.atlassian.com/adminjiraserver/defining-a-screen-938847288.html to remove and move them. But 'Summary' is always needed for a jira issue. You cannot create an issue if you dont have it on the screen. So dont remove it. 

@Nicole Edge , If you can find the 'contact administrator' option in the site , try that. Otherwise i would advice you to reach your IT service desk asking for the JIRA team contact. We are atlassian community can help jira general queries but your question is specific to your setup which can be only helped by 'your' jira…

Hi @JConstantine Jira core is the base of jira. If you have jira software/service desk license, you are already using jira core with it. You do not have to uninstall it

Hi @Nicole Edge Is this a ticket in your JIRA instance? You will have to contact your jira administration team to check on this. Could be a permission or restriction issue.