Fazila Ashraf Community Champion

Hi @Pavle Todorovic Following the learning path in the training.atlassian.com can help you understand where the user is and where they want to achieve-> https://training.atlassian.com/learning-paths The getting started free courses could prep up for the beginners and intermediate…

@Vijay Gopu , do you login to the jira system using the username 'Vijay Gopu'? That looks like a display name rather a username. Can you check on that? For JIRA cloud, don't you login with an email address?

Good to know.. Thanks for the update @Shriya Chhajed !

@Vijay Gopu , The rest api payload takes 'name' as input for the assignee & reporter. It doesnt accept email address. For reporter, can you verify whether the reporter field is in create screen and you have 'modify reporter' permission? Note: Createmeta end point helps ->…

@Daniel K , Do you have scriptrunner or any other plugin that helps with automation and scripting, installed in your setup? Plugins like : Automation for JIRA, JMWE , scriptrunner helps with such use cases. I generally use scriptrunner and I have have to script the actions using groovy scripting. Scriptrunner has this…

@Trena Norcia , the screenshot says that the field is not present in the screen you are viewing. Can you check in the create screen and the view screen of the desired issue types and verify that the field is there in those screens?

@Aldrin Dionisio , What is the error? Is there a transition from 'to do' to 'Backlog'? When you open the ticket in JIRA, can you use the workflow buttons to change to Backlog status?

@Gajanan_Khule , Can you look at https://community.atlassian.com/t5/Jira-questions/How-to-get-unused-custom-fields/qaq-p/267168 and try out the suggestions given there?

@Devops , sorry i dont have a sample code for this in python. You can refer to https://developer.atlassian.com/server/jira/platform/jira-rest-api-examples/ which has some general usage of JIRA rest api and some example.. 

Well, it if shows in the queue , JIRA is trying to send it for sure.. Does it comes up in the error queue? Could you look at the logs?

Hi @subham patra When i select the field and start typing the choice i want, it takes me down the list to the choice. I use this to navigate the long list of choices. What are you trying to achieve here? Sounds the same to me..

@Mike Eber , It is a new jira instance with no data? If so, just take a backup of the dbconfig.xml and remove it. When you start the jira again, it will ask you to do the initial connection with the DB and the schema would be populated in the DB. Suggesting this as the 'copied tables over' might have caused something..

@reem alrashoud , The rule could be also looking only at the subject or some other part of the email.. Because this is cloud, i cannot recommend mail queue or outbound email logs.. But they would have helped :( 

Hi @이덕규 Have you had a look at https://confluence.atlassian.com/jirakb/notification-emails-are-not-working-for-mentions-933696784.html and https://confluence.atlassian.com/jirakb/user-mentions-are-not-working-as-expected-in-jira-server-289277743.html ?

@Shriya Chhajed , could you look at the mail queue and the when the User A makes the change? Do enable the debug for 'outgoing mails' and check - https://confluence.atlassian.com/jirakb/enable-mail-debugging-mode-in-jira-server-816520648.html

Hi @Daniel K If you are scripting the automated population of the custom field value, then you can control the value based on the summary text also. So you will have to get the summary value from the ticket and then do alot of 'if else' to set the custom field value appropriately. Did you already try? Are you stuck at any…

@reem alrashoud , If it is just one user, i would have the user check their email client rules. Also, try the notification helper in https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

@Devops , use the REST API - https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/project-updateProject in your python script

@Jvr SSK , sorry, i do not understand your question. Are you looking for a rest api call to get the timespent data? If yes, please refer to https://docs.atlassian.com/software/jira/docs/api/REST/8.1.0/#api/2/issue-getIssueWorklog

@Susannah Schraider , the scope of your board's filter might have made them not visible in your board. Can you check in issue navigator -> advanced search => sprint = "sprint name" and see what other issues gets listed?

I wouldnt open it to any logged in users. The user might get confused and modify the reporter wrongly causing confusions. 'Creator' is not very obvious in the UI. Would prefer i could trust the reporter field for who actually created that ticket. Modifying reporter should only be an exception task that can be done only by…

@preethy sekar , as John suggested, you could flag or unflag an issue when it's status change in the workflow. You could set the value of 'Flagged' field to achieve this. If you can explain more on your actual use case we could give you a more appropriate suggestion.

Hi Clicking on the highlighted ... dots gives you the sprint workload by assignee. Hope this helps.

@Haeil Lee There might be some situation where the actual person reporting the problem might have contacted the team via a chat or email or in a meeting.. In such situation, the admin could raise a ticket in the queue on behalf of the user just by modifying the reporter to the actual reporter. All the notifications and…

Wonderful! This will encourage people to take more tests..

A similar question is answered here -> https://community.atlassian.com/t5/Jira-questions/Scriptrunner-validator-to-search-for-a-JQL-and-compare/qaq-p/1190547 Hope that helps

@Venkatesh Bhureddy , the question is not clear to me. Could you explain more?

Hi @Manasa Ambati Could you update the url to use 'issuetypeIds=18700' instead of 'issue type' ?

@Mario Rodriguez Redondo , the screen shot of the EPIC you shared actually lists the 'issues in epic'. So that epic is related to those issues by 'Epic link'.. So i think that works as expected. Could you put the Epic's ticket id to the story's 'epic link' field and search for it? BTW, the custom link type i inquired was…

Hi @Priska Maurer Just wanted to confirm with you that by 'The user group is assigned to the permission scheme' -> you mean that the user group is granted browse issues permission.