Fazila Ashraf Community Champion

Hi @Timur Khananiev 403 is not about password but about access. Can you check whether the account is locked or something? And whether it has the right access to do it?

@haa , does you history shows that the new status is reflected? Does your post function gets executed before or after the store in database postfunction? Can you try the integrity checker to see whether that corrects the status of the ticket?

@James M , Do you have these 2 as different request types? If yes, you can change the text how a status gets displayed to the customer in portal view. See https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-workflow-statuses-for-a-request-type/ for more details

Hi @Gajanan Sasane According to https://docs.eazybi.com/eazybijira/set-up-and-administer/manage-accounts/account-users , User access or more is sufficient -> User can create, update, and delete own reports and view any reports and dashboard pages.

@Shreshtha , if you are the jira administrator then you should be able to follow the instructions in the link above and make sure that users are in role/group that grants them 'Work on issues' permission. https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/ 

@Shreshtha , Nic has given the instructions in the below answer. The instructions in https://support.atlassian.com/jira-cloud-administration/docs/manage-project-permissions/ should help you more. Are you the administrator? You will have to be an admin to perform those operations. If not, check with your jira administrators.

Hi @Rezza Pradana Putra Welcome to community! Velocity is a scrum report and not kanban. Refer to https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-team-managed-velocity-report/ for more details.

Hi @Shreshtha Welcome to community! Do check on the project's permission scheme whether the members have 'Work on issue' permission. Refer more on https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-permissions/

@Dave Kleihorst , are you not able to find option to add the language and change the default language of the project? https://support.atlassian.com/jira-service-management-cloud/docs/change-your-service-projects-default-language/ 

Hi @Dave Kleihorst By default, products use the language set by your browser. Product admins can overwrite that language settings by setting a default language for the product. However, if you set a language from your Atlassian account, your language setting overwrites the language the admin sets. Refer…

@Matt , one possibility is : you can check whether there is a scriptrunner behaviour that is making the field required in the configuration.

Hi @Ascania IT Did you check on this KB already? -> https://confluence.atlassian.com/jirakb/attachment-field-is-not-appearing-on-customer-portal-when-creating-new-requests-927728644.html

Hi @Bongjoo Kim Not sure whether this will help but i think it is worth to check on https://confluence.atlassian.com/jirakb/broken-jira-styles-after-upgrading-to-jira-7-10-or-higher-972352808.html

Hi @Marilyn Wo You can update the portal settings -> Service project information -> Name Update: I realize that comes only after login and not in the login page :( So the best we can do is to update the help center title and the welcome message to inform the user where they have landed.…

Hi @Pritam M By reporter, do you mean a user who is a customer and doesnt have the product license? Do check on the customer notification setting of the JSM project to troubleshoot.

Hi @Szymon Ptak The service desk customers can view tickets (theirs or shared with them) only through portal. Are they not able to view via portal or in JIRA application?

Hi @Brad Lackey Glad it fixed your issue. I do not see that as a bug though but as a feature. This behaviour gives me the flexibility to scope different description text to the same field in different project/issue type context.

@Brad Lackey , apart from the custom field's configuration, do look at the relevant field configuration (from the project's field configuration scheme) and look at he field's description there as well. the field's description in the field configuration overrides the field's global description value.

Hi @gz1024 Welcome to community! Do check with your manager whether you have the necessary permission to 'Add comments' via the permission scheme. They can also use the permission helper to understand what permission you lack to perform this action.…

@Mario Tello , welcome to community! Refer to https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html for the upgrade guide. You have tagged this question as cloud. Cloud being Saas, no manual upgrades needed.

@zeng qing , in your script do you use any specific automation user account to action the transition? If you are letting it authorize as the current user or a general user, i do not see a way to differentiate. The history will be only record the user account, timestamp and change details and not further details on the…

Hi @Marcin I understand it as 'Licensed' users. I see that it as a way to categorize in which scale the particular jira instance will fall under. E.g., 2000 user license would be a large scale and not small/mid or enterprise

If my answer helped, you can choose to 'accept' the answer :) Future searches on this topic could easily land on this page

@Dort Teo , you should be able to disable it back from the 'Project settings'-> features section. The enable instructions in https://support.atlassian.com/jira-software-cloud/docs/enable-the-backlog/ can help you find the disable button as well.

@Melvin Sng , If this helped, you can choose to accept the answer. So future searches can easily land on the relevant answer page

@Ya Liu ,How are you planning to code the trigger action part? Unless you have an external plugin purchased, it is not possible by default.

Hi @Melvin Sng What you are looking in the URL is Space Key. It is currently not possible to change the space key. Vote and watch -> https://jira.atlassian.com/browse/CONFSERVER-2085

Hi @Dort Teo Welcome to community! You are right. These 2 backlogs are 2 different things. The backlog section you see in the board is where the product backlog gets listed and can be groomed from there to plan your sprints (in scrum) or 'Selected for development' (in kanban). Read more…

Hi @Jason Ferris Confluence will still work but the application link between the application would be highlighted as 'incompatible' and the built in features of linking these 2 applications would break. Example, the confluence link feature in JIRA will not search the confluence pages based on the url/text you enter. The…

@Tomi Ilori , it is possible to interact with JSM via reset API. I have already given you the supported documentation link for the same. openbanking.atlassian.net looks like a JIRA cloud instance. Atlassian would handle the infra of this Saas application but the access management will still have to be done by the…