Fazila Ashraf Community Champion

Hi @Tomi Ilori Welcome to community! You can refer to the JIRA JSM cloud rest api documentation in https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ For access to the target instance, you should still connect with the application admin of that JIRA instance.

@Ya Liu , Could you work around using workflow transition button to perform the automation you want to code? If not, look at the scriptfragments from Scriptrunner to customize the UI -> https://scriptrunner.adaptavist.com/5.6.9/confluence/CustomisingUI.html

Hi @Claire Welcome to community! This is currently not possible. Vote and follow the feature request on this -> https://jira.atlassian.com/browse/JSWCLOUD-7992

@Ali Aydın , as they are installed in 2 different servers, the service desk installation do not know anything about the jira software licensed users. You can add them as customers in the jira service desk instance or buy additional license of core/software for JSD instance and authorize them as collaborators (if that is…

@Vielbert Victorio , it is not possible. Also note that 'Delete issue' permission is a project level permission and not a board permission. Board is only a view to work on a scoped set of issues from project/s.

Hi @Vielbert Victorio Welcome to community! In the Permission scheme, you can grant the permission to roles/groups/application access/project lead/a particular usre or issue specific reporter/assignee. It is not possible to achieve the dynamic permission assignment to an issue by custom rules

Hi @Patrick Roos In cloud, the 'Field required validator' is available in the workflows. You can use that and make the comment mandatory.

Hi @Amira Suresh Could you explain your question in detail? Are you using any plugin for the planned and actual data or they are just fields?

Hi @Kyle Roberts-york Yes, The SLA information is available for use only to users with Agents license. See the description of https://jira.atlassian.com/browse/JSDSERVER-853 

@Kyle Roberts-york , i am curious to know how you have given the dashboard access to the Service Desk customers :) And the SLA are currently not available to customers via portal. see https://jira.atlassian.com/browse/JSDSERVER-325 (says affects cloud also) May be that is related and the code to change it needs could make…

Hi @ammaraporn ' An extract from https://confluence.atlassian.com/jirakb/jira-software-how-to-search-for-a-sprint-using-jql-779159065.html Hope this helps!

Hi @ammaraporn Welcome to community! What the ID of the Sprints “Primary Banking1-R1-Sprint 16” and “Platform 2: R1-Sprint 16” ? When you add those sprint IDs to your query -> project = ONEAPP AND issuetype = story AND sprint in (14044, 14056, 14038, 13966, 14065, 14042, 14028, 14032, 14002) , doesnt it return the results…

Hi talmeida@vistaprint.com Are you not able to edit the Priority value of a ticket? Is it available in the edit screen? If not, you will have to connect with your JIRA admin to add priority field to the edit screen to make it editable 

Hi @Rangeesh Sankar If you are the site admin, you should already have access to your instance with your set email address and password.

Hi @Katja Bing You will have to add transition screen to the status change transition and add the required fields to that screen. With that configuration, the given screen with the fields will pop up when the status change is attempted Refer…

Hi @菊池竜也 JIRA works well from browser. But if you would like to try a client, check out https://almworks.com/jiraclient/overview.html

@Catherine , note the OR operator in ("Epic Link" != 1233 OR "Epic link" is empty) The 4 issues that you expect to be returned for your query 'labels = Dev_Review AND "Epic Link" != 1233' , do they all have a proper epic link?

Hi @Catherine Can you try labels = Dev_Review AND ("Epic Link" != 1233 OR "Epic link" is empty)

@wipl , does it happen for all users? If i understand correctly, you are able to search for the issues in the filters but not able to open them. Is that right? Did you try running integrity checker?

@wipl , can you explain the issue in detail? What error do you see? Is that only for a particular project / dashboard /agile board? Did you try to reindex already?

The standard time is determined by the profile setting timezone. Make sure that other users are also updating their timezone accordingly. Time logged for an account that has GMT+5:30 cannot be viewed same value for the person who has GMT-1:30. JIRA will have the same standard value in the database and convert it in view to…

@Contexys , you will just have to append your additional clauses 'status != implemented and status in (qualified, planned, assigned) ' to your fixversion query

@Vaibhav Bansal , it depends on the timezone set on the user profile's settings. Make sure that your account is in UTC. Then the other users' will see the time converted from UTC to their preferenced timezone

Hi @Babu Rajaram A board can hold tickets from one or more projects. It depends on the board's filter. If your filter says something like Project category = "ClientA" then all the projects in that project category will be in scope of the board. Project in ("ABC", "XYZ") will pull in all the tickets from these 2 projects.…

hmm.. i just read about trusted role.. that is also a powerful role.. I wouldnt be comfortable giving that access to the users just so that they can start the sprint.. Glad that it helped your user.. But i would suggest you to dig more

@Stanislav , but that doesnt make sense.. If only site administrators can start the sprint, then how many users will you add as site administrators?! Note that it is a powerful role..

@Gokul Pradheep , there is no extra charge on the mail server usage. The documentation for configuring jira cloud to send email is in https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

@Gauri Velankar , did the "Email" request type is associated with the email channel? See https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html#Receivingrequestsbyemail-Choosearequesttypeforemailrequests for instructions.

@Gauri Velankar , are there other fields that are marked mandatory. Are you checking on the correct request type? This error is a common one and gets fixed with updating as the error message says.. 

@Gauri Velankar , what is the full error? Does the request type for the email channel have subject and description in it?