Fazila Ashraf Community Champion

Hi @Sahoo Manas (SEIT) An automation like this helps?

Hi @Fatimah Welcome to community! Could you look at the jira logs and see whether there is more information to the error? Do you assign using the standard jira assign feature or during a status change in the transition screen? If it is a transition, are there other custom post functions?

Hi @Mamikon Papikyan Refer to doc https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-screens/#api-rest-api-3-screens-screenid-delete 404 -> Returned if the screen is not found.

Hi @Steve Priole Haven't tried your use case but could you verify whether the user from the user picker have access to the project as customer?

Hi Pinky Could you make use of the notification helper and check whether it hints at the cause? Diagnose why a user is or is not receiving notifications for an issue: 1. Choose cog > System. 2. Select Notification helper. Refer to https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/…

Hi @Shakiba Osouli How do you currently validate whether the comment is mandatory? If you are using scriptrunner, there is a behaviour that can help with this customization. See https://scriptrunner.adaptavist.com/6.20.0/jira/recipes/behaviours/require-comment-at-state.html

Hi @Hans Pesata Tested this out in my test JIRA. When i started typing WEB in the create dialog project selection section, i could get only projects that starts with WEB Could you check whether in your case 'PRE1:PRE2.WEB' has project key with WEB? May be that's why it was listed?

Hi @Luke Murray The product access section gives you this info

Hi @Nouf.Alshabanat Could you elaborate the problem you are facing in doing so? You can delete the issue link from the ticket and link it to the other ticket from UI? Are you seeing any errors?

Hi @Md_ Zahurul Islam I am not sure whether you can do a current user's group which is dynamic. But if you know the group already, you can do something like below: assignee in membersOf("jira-administrators")

Hi @Wolfgang Meiers Ensure the user has the "Work on Issues" permission in the permission scheme. It's possible that the user is not in the group, or not in the project role. Ensure that time tracking is enabled globally. Check whether the issue is 'Closed', or the workflow has put the issue in a state that is uneditable.…

Glad that the issue is resolved! @Usha Rani , you can choose to 'accept the answer' so it can help the members with the same issue to direct to possible correct answers

Hi @Usha Rani Is the field 'Attachment' added to the create screen? Do you have 'Create attachment' permission in the project? Also check whether the attachment field is hidden via the field configuration schemes

Hi @Dalibor Rokyta Internet is not necessary to update the license or install the plugins. You can download the plugins and license to your local machine and update them in the jira application via browser. Hope this helps!

Hi @Deepanshu Log work wouldnt be the right option for that.. Log work actually means the effort spent as actuals. I would suggest you to look at capturing time taken between status changes with customized status for each action you want to monitor.

@Mike Ballinger , So it is all good now? :) 

@Dasi Moto , Developer license are for lower environments. For migrating your production to a new target, you can use the production license in the target but do note to disable the old instance. Refer…

@Dasi Moto , if you are not planning to upgrade but only migrate, then you should be able to install the same version of jira in the target server and import from backup of the source JIRA.

Hi @Keith Jones Unfortunately i do not think it is possible yet. See and vote for https://jira.atlassian.com/browse/JRACLOUD-62125 for atlassian to develop this feature.. I also think https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/ might help you

Hi @Harmeet Singh Refer to https://confluence.atlassian.com/jirakb/cannot-import-epic-link-from-csv-due-to-incorrect-format-829030416.html Are you adding the existing epic also to the csv file during import?

Hi @Mike Ballinger Can you share the screenshot of the automation that you have set? I do not think the automation should actually fail if the value is null. For you question: Is there a way to detect that a field exists? -> you could add another condition to check whether the field has some entries already. 

Hi @Kishan Shukla Have you already looked at the instructions in https://docs.gitlab.com/ee/integration/jira/ ?

Hi @David Meredith Could you remove the custom field from the edit screens or transition screens to prevent it from being manually edited?

Hi @Farhan Faqeer https://www.atlassian.com/university/certification/certifications/exam-acp-600 has the details about this exam. Note that when you register for the exam, you also get the course in https://training.atlassian.com/jira-project-admin which helps you to prepare for it. All the best!

Hi @Loh Kia May The affected versions are Affected versions: * version < 7.13.16 * 8.0.0 ≤ version < 8.5.7 * 8.6.0 ≤ version < 8.12.0 8.13.5 should have the fix

@Priyanka Agrawal , the screenshot is not visible to me.. Can you re attach it?

@Ronnie Shorto , For all the projects in the jira system, does this user have 'manage sprints' permission? Can you show how your board's filter looks like (with confidential data scrubbed ofcourse)?

@Ronnie Shorto , can you check whether the user has manage sprints permission to all the projects that is in scope of the board's filter?

Hi @Anumalla Nithinraj I suppose you are referring to the built in clone feature of jira and the 3rd party plugin feature of deep clone https://marketplace.atlassian.com/apps/1218652/deep-clone-for-jira?hosting=cloud&tab=overview One as i said is a built in functionality - that makes a copy of the issue in the project. On…

Ah.. so the status is actually changed in the screen and works. It is only that you want it to reflect without refreshing the page. With the way JIRA is built, a refresh is needed to fetch the updates and show it in the screen.