Fazila Ashraf Community Champion

Hi @Anthony Martin Please raise a feature request with atlassian support in https://support.atlassian.com/ for this requirement.

Hi @[deleted] In JIRA, the resolution date is populated by JIRA when the resolution is last set on the ticket. If you set an automation to update the resolution value, that should update the resolution date.

Hi @PeterN Where are you applying this script? Leaving the script aside, the standard practice is to auto-close the issue (either using automation for jira or scriptrunner script jobs) certain days after resolved. Till then the users can get to reopen the ticket. Why not use that? 

Hi @Gerrit Sußner Welcome to community! I assume that you use advanced roadmap for jira for maintaining the hierarchy between issues, if so, you can use it's feature of rolling up estimates to the parents? Refer to https://confluence.atlassian.com/advancedroadmapsserver/rolling-up-values-to-parent-issues-968677334.html

Hi @Marine Tm This subscription email gives you the link to the ticket, due date and description. You could also add summary? What do you think is missing with the visualization ?

Hi @Mia Söderström Do you have automation for jira? If yes, you can setup a rulle like in https://www.atlassian.com/software/jira/automation-template-library/auto-close-jira-issues If you have scriptrunner, you can setup a scheduled job to do the same like…

Hi @Martyna Dudkiewicz Welcome to community! What type of project are you using? Is it a next gen board or a company managed kanban board? The place to update on the kanban board is the 'Card layout'. As you mentioned you have already looked at it but couldnt do.. Can you explain why? Did you not see that option? One other…

As per the error message, in the current issue type behind the 'Request type' that is mapped for the email requests (report a problem?) has the field Product as required. If you make the field not mandatory, it might help. Check for it in the field configuration scheme of the project. Refer…

In the problem type, is 'Product' a required field? For email processing, there shouldnt be a required field.

@Jira Softera , are you using jira cloud (Saas) as this question is tagged? If not, What is the version of your jira? If it is actually server/DC version of JIRA, the instructions that you have to follow is https://confluence.atlassian.com/jirakb/troubleshoot-incoming-mail-in-jira-service-management-790960076.html Jira…

Hi @Jira Softera Instructions on how the email processing logs can be viewed is in https://support.atlassian.com/jira-service-management-cloud/docs/view-the-email-processing-and-connectivity-logs/ Do follow that and see whether it throws any errors

Hi @Suma Pralhad Kustagi This requirement wouldnt be a post function activity but a validator on the data that is entered by the user. It is not possible out of the box but if you have plugin like scriptrunner, you can look at adding these conditioned actions as a validator. Similar use cases…

Hi @Mithun MC Could you explain more on what you are trying to create? JSM do not have boards but queues. Are you trying to create a kanban/scrum board in jira software instead? Or by board, are you talking about a new project?

@Naveen kumar , you havent given the exact error that you had received. I am not sure whether it is related to upgrade or not. I dont think audit log here is a file but are entries in database. I would also recommend you to review the coverage level, increase the hard capacity limit and also backup from the database as…

Hi @Naveen kumar Refer to https://confluence.atlassian.com/jirakb/health-check-audit-log-capacity-1004953466.html for the details on each specific audit log capacity related health check messages and their solutions

Hi @Pramodya Gamaethige Are you the admin of the jira instance? If yes, follow steps below else share it with the admin. * Go to Settings -> Issues in your jira cloud instance * Go to 'Statuses' side tab under 'Issue attributes'. * In the listed statuses, find the SDONE . Edit it and rename it to Done

Hi @Pallav Gupta You should be able to get the interested tickets directly in Jira using the JQL -> sprint in futureSprints() OR versions in unreleasedVersions() To use it in your client via rest api, pass the jql via the call GET /rest/api/2/search Refer to…

@DeepakMurugesan , for simplified workflow, yes, there are conditions. Refer to Project pre-requisites in https://confluence.atlassian.com/jirasoftwareserver/using-the-simplified-workflow-938845286.html#UsingtheSimplifiedWorkflow-SwitchingtoSimplifiedWorkflow 

@DeepakMurugesan , I do not find any admin option to activate/control this for a project I created a multi project kanban board and still see these options. Would recommend you to create a new kanban board and check.

Hi @Aleksei Katrich When you edit the workflow, go to the transition and add the validator from the 'Validators' tab of the transition. 

Hi @Amna Test You will find more information about it in https://www.atlassian.com/blog/announcements/journey-to-cloud About Data center product -> https://www.atlassian.com/enterprise/data-center , it is an on perm solution like server but a multi node setup. The pricing is also different.

I am not referring to make the field mandatory across the ticket using the field configuration scheme. I am referring to the usage of validators in the workflow transition that would make the field mandatory only during the status change. If you have access to edit the workflow, try editing the transition and look for the…

Hi @Yana Stoliarova Unfortunately i dont think it is an easy to configure option. Something similar to this topic is there for confluence https://confluence.atlassian.com/confkb/how-do-i-change-the-keys-for-keyboard-shortcuts-228066005.html . I suppose it is similar for JIRA as well. But i do not think it will be worth to…

I have the same version of JIRA and in my kanban board, i see the backlog option to enable. So i can confirm that it is available in jira on perm instance and version.

Hi @Jo How about your board's filter query + and sprint is empty ? I mean that is to get the ones in the backlog and not added to future sprints also.. If you want to include future sprints items in the backlog section, you can also use + or sprint in futureSprints() Refer to functions…

Could you verify whether you are in a scrum or kanban board?

Hi @Ruhi Tanwar I assume you want a REST api to get the user from the given account-id Refer to https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-get

Hi @Aleksei Katrich You can use the workflow validator - "Field required" instead of an automation rule for this use case.

Hi @DeepakMurugesan The feature is available in on-prem instances also. Refer to https://confluence.atlassian.com/jirasoftwareserver/configuring-columns-938845277.html#Configuringcolumns-enablingkanbanbacklog for instructions and let me know where you are stuck?

ah.. i get that.. update it like below with 'Copy from issue'