Fazila Ashraf Community Champion

Great question! Thanks for asking and hopefully someone have tried assets for CRM and can share their experience. I looked at this few years back but the assets product was not very matured at that time. As the features have improved now, i am curious to know how it works out now.

Hi @chetan patil Could you check whether https://support.atlassian.com/jira/kb/not-receiving-e-mail-request-in-jira-service-management-using-exchange/ helps?

Hi @Rakesh Vishwakarma As @Staffan Redelius mentioned, you need to reach out to your jira admins. If you are not able to find/reach them, the best bet is to reach out to Atlassian support directly via https://support.atlassian.com/contact#/

Hi @thoughtworks_cui I am not able to reproduce this issue. Is it still an issue in your end? Are others in the confluence site also impacted?

Now it is in the top menu 'Create' button (like Create workitems) I was scratching my head for 10mins.. thanks to this discussion, i was able to check on other areas 

Unfortunately it still gave error now :( 

I had this issue yesterday but for opus. Switched between the reasoning model to make way and not get blocked. But yes, its still randomly breaks. Thanks for logging the ticket @Rebekka Heilmann _viadee_ !

ah makes sense that the rest calls (correctly) adhere to the restrictions applied. Was just hoping that it would identify the orphaned comments :) Hopefully the atlassian support will have a back door to fix the problem. Please keep us posted :) 

And if not, i would recommend to immediately raise a support ticket with atlassian team. 

Hi @Véronique Adriaensen Welcome to community! Sorry that you are experiencing this unfortunate situation. I havent ( thankfully ) had to handle this so far. Do you know whether you are able to fetch the comments through rest api? The idea i have is to find to change the restrictions from rest api calls, if they are…

Hi @Nada Ahmed What do you pass to these steps? Could you share more details about the automation steps configurations of 'use agent' and 'Comment on work item'?

I would recommend @Rebekka Heilmann _viadee_ 's answer. Using Atlassian (Rovo) MCP doesnt consume Rovo credits at this time. Rovo credits are by the Rovo feature usage. But Atlassian Rovo MCP is not actually a Rovo app feature. Also to note, i will not be suprised if they decide to bill this in the future. For TWG there…

@Gaurav Bhatnagar , Thanks! Is there a link to enroll to the EAP?

Fantastic! Highlighting use cases is awesome, as users often have the tools but have a hard time finding ways to benefit from them. @Alexander Nilsson , if i understand the article correctly, 'what it does' is the prompt to be used and the twg command is only a reference insight on what is called internally by the AI…

Hi @vishalkalra So your jira automation makes a rest call to snow and in response it gets the snow id and want to find the best way to store it in a jira field? like this

Hi @Michelle Kirk A quick answer that i can think of is an automation to populated the field with smartvalue of the user picker. e.g., {{reporter.emailAddress}} or {{Squad leader.displayName}} But that happens after the form is submitted. Will that help?

Hi @Clare Simpson Is it the same scrum board that was working earlier? Do you know whether the board's filter or project access changed recently? Is it impacting only you or also other users?

Sorry i dont understand. What 'you didnt'? On the message of admin review, have you checked with your jira admins and mailbox admins?

Hi @Maya Swami When you go to https://admin.atlassian.com/ , do you see the organisations? Selecting the org and then billing would help you identify the subscription. Please note that community is not same as Atlassian support and we do not have any access to your account/sites/subscriptions :) 

Hi @Charoenying_ Charuwat _Agoda_ Have you tried the browser troubleshooting steps in https://support.atlassian.com/atlassian-cloud/kb/jira-or-confluence-cloud-instance-is-running-slowly/ ?

Hi @Sanjeev Gnyawali When you added the gmail account to the project, did you have to authorize it? Have you tried https://support.atlassian.com/jira/kb/unable-to-connect-google-email-account-to-service-project/ ?

Hi @Corinne Guibert Generally the automation run async and there is no way to simply reorder the execution sequence of all of them. I have worked around important exceptional automations through webhook relays. Screenshots below to help with the general idea. Hope this helps!

Hi @Mario Yes, it can. You can connect the google docs as a knowledge source to the agent. Are you instead wanting the agent to validate the user shared docs from the sheet? Could you share more details please? 

Thank you @Dave Rosenlund _Trundl_ ! I used prompt like 'Goal: pull the Q&A dataset from <ABC> queue tickets to build Evaluation dataset for Rovo agent ‘<XYZ>’' and it just told to export the issues into CSV with description and comment. Was hoping that Rovo could more than sharing how to perform csv export for the…

Fantastic! Thank you for all the great work @Sarah Scaife and team ! Is there a sample prompt to go along with this pro tip? -> Pro tip: Use Rovo to pull the Q&A dataset for you with a simple prompt, right from your JSM queue.

Hi @Giuditta Badone You can find the automation usage limits for every plan in https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-are-my-usage-limits As you have tagged this question under free plan category, it would be 100 rules per month for your site. Edit: Sorry, the screenshot just…

Hi @arjun vaidya In addition to the information shared by Marc, here is the documentation on reactivating the site -> https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ It is important to note that 'Your app’s data is retained for 15 days (for free subscriptions) or 60 days (for paid…

Hi @Mario Interesting! Could you help me understand what this Rovo agent does? Does it only raise the request or also do other actions for the user in slack surface?

Was looking forward for such feature. Thank you! Earlier, we had enabled the survey in feature to test it out and was not actually working. Now the option is no longer in the features enablement section. Was there any changes made?

Fantastic articles on the most needed topics! Thank you for the great work!