Fazila Ashraf Community Champion

Hi @Nicola Farina From the given information, i assume you use the 'Connector for Salesforce & Jira' app from Appfire vendor Please reach out to Appfire support team via https://marketplace.atlassian.com/apps/1214214/connector-for-salesforce-jira?tab=support&hosting=cloud

Hi @Annette Steinrücken Could you give a sample of that filter? And tell more about the field 'Epic fix version'. Is it just fix version or a custom field? Is my understanding correct that the filter results in issues linked to the epic and not the epic itself and you expect the fix version of the epic mapped to the linked…

ah, So your site is impacted with the outage but the system health page is not reflecting this? I would raise this as a bug with Atlassian support via https://support.atlassian.com/contact#/

Hi @Emil Cholakov Is your Atlassian site is on free plan or paid plan? Are you still facing the issue?

Hi @chris sieverts Not in the audit log but we have a system health page in the site to look up for incident impacting us -> https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Introducing-System-Health-open-beta/ba-p/3146876 It is still in Beta though

Hi @Ashish Gururani Totally understand your frustration! As @Arkadiusz Wroblewski mentioned, we as community members do not have insights in to Atlassian support queue or the internal processes. I triggered an option to alert Atlassian support to have a look at your community post. But it cannot guarantee a fast response…

Hi @Amanda Bai Welcome to community! Check out the workaround in https://jira.atlassian.com/browse/JRACLOUD-92947 to see whether you can use it.

Hi @backoffice Please reach out to atlassian via https://support.atlassian.com/contact#/ 

Hi @Rhys Duindam This is not a configuration issue but the design from Atlassian to display articles from confluence pages. I would recommend to raise an improvement or suggestion with them

As you are in free plan, atlassian support wouldnt involve. :( If you do not want this free site, i would recommend you to delete the organization before deleting your user account

Hi @hq Check in admin.atlassian.com , for any product paid subscription where you are the billing admin. You can change it to another user or cancel the subscription before you proceed to delete

Thank you @Tomi Sofowora ! [proper bow]

Thats unfortunate :( We are working with Atlassian on an issue that even with 'View all on call schedule' permission assigned to the account's custom role, a licensed IAM service account cannot list all the on call schedules through rest api.. Really hoped that the issue can be worked around with Atlassian service account.…

Hi @Tomi Sofowora , @Shalini Pradhan , Was this sorted out? I have the same issue. Using a Service count to access JSM ops end points and receive {"code":40301,"message":"Account does not have access to Opsgenie." , even with the account having JSM agent license. We do not have opsgenie in our site anymore. Happy to raise…

The email format supports html. I generally use AI to draft the rich text content and convert to html format for this send email option. :) This option is only for site admins to send out comms. It is not for Agents. I am not exactly sure of your communication scenario but if it is related to Incident communication, i…

Hi @Anujah Siva Welcome to community! In addition to the portal announcements, i use the site admin's 'send email' feature to notify all users on important email communication * Navigate to Administration (gear icon) > System. Scroll down on the left-hand menu to find mail and click "Send email". In the "To" field, you can…

Hi @Abilash It is possible and depends a lot on your setup , custom process and complexity. If your portal and project is open to those vendors as externals, then you can design the Request forms with the list of questions you want them to fill in and share the link with them. Based on the vendor's response, your security…

Hi @Jamil Koujar Are you looking for instructions in https://support.atlassian.com/organization-administration/docs/disconnect-a-product-from-rovo/#Disconnect-an-app ?

Hello @Adil Mohammad Did you ask this question in 2025 and was not answered? Thats surprising and unusual! Have you sorted out this issue already?

Hi @Mohmadaseem Mohinoddin Shaikh Your site admin can check and grant you necessary access to your atlassian site. Please reach out to your confluence admins.

Hi @Tomasz Kedziora Welcome to community! You have tagged the deployment type as Server. Are you the admin of your Atlassian site? If not, please reach out to your admin to check on your Jira license and access.

Hi @Sudarsana Goddellagala Yes, If you are already in enterprise plan, you have guard standard and any pre-reqs that need guard standard is met.

Fantastic! Gonna give it a try now

This is amazing! Super helpful summary

Thank you @Alfredo Huitron ! Will these skills also be available to be added to an agent?

Hi @Aruna Vijayan Sailaja Experienced the exact same what you described today and was so frustrating :( Seems to be due to the bug -> https://jira.atlassian.com/browse/ROVO-370

Thank you @Christian Beaulieu ! Very helpful! Do you have the end point for org admin audit log instead of the Jira app audit log? 

Hi @Nicolas Conder My site had this message and we had to update the app. Could you double check whether it is up to date in your site?

Hi @Sherif Mansour Thanks for the updates! Great work! Question: When you say 'Atlassian intelligence' is now Rovo, would they be consuming Rovo AI credits now? :(