Fazila Ashraf Community Champion

@Dilyan Yanev , i meant like adding "AND not status changed AFTER startOfDay(-10d)" to ensure the status didnt go to any other status after the between dates of previous clause

Hi @Dilyan Yanev Welcome to community! Could you try adding an additional clause that "not Status changed" with the day criteria of -10d in the first rule? The idea is to ensure that the STATUS stayed the same.. Hope this helps

The json is not a code but input to the end point. You could also log the details to the audit log using https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action 

Hi @Jeya The information in https://confluence.atlassian.com/jirakb/customize-jira-login-page-225122084.html might give you a start. That is for the general login but i suppose you could look for portal login files in the includes directory.

Hi @Prashantha You have to add the field "Parent link" to the Epic and update it with the initiative ticket. More details in https://support.atlassian.com/jira-software-cloud/docs/link-issue-to-a-parent-in-advanced-roadmaps/…

Hi @Muhammad Aqib Welcome to community! I would recommend you to check on https://confluence.atlassian.com/jirakb/common-causes-for-jira-server-crashes-and-performance-issues-203394749.html#CrashesandPerformanceIssuesTroubleshooting-known_causes for troubleshooting.

Hi @Diogo Rodrigues As Json is data only input, comments are not possible. Could you detail the information in the rule description instead?

Hi @Jack Yang The Automation app user rule actor cannot be added to user groups. You will need to configure any transition conditions with project roles in order to provide the appropriate permissions. By default, the automation rule actor is in the atlassian-addons-project-access role. Refer to this info in…

Hello @rbalamu2 Yes, the limits are listed in https://support.atlassian.com/cloud-automation/docs/automation-service-limits/ 

HI @Stephen Chisholm Please check whether you have jira service management license?

Hi @Samuel Smiles P To configure the board and any of its settings, you must be either: * a project administrator for the location of the board * a board administrator for the board itself Refer to https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/ And yes, that is the default…

It is really risky to make any delete operations on any system :( Is re-migrating from the original source an option?

Hi @Marius Skoglund Could you check on the rule details to see if the project scope of the automation is set correctly?

Could you start a trial of Standard plan and make changes to the permissions? If you dont find a trial, i would suggest to change to standard plan , fix the permissions and then request for change back to free plan.

hmm. could you try to access the instance from your mobile through your mobile internet? Just to rule out a network firewall block issue.. If it still appears in phone, could you look at the browser developer console for any errors?

Hi @Rajesh Shah Are you able to see the projects in the administration section? https://URL/jira/settings/projects/manage

The public jira item is not from your organization? As you are not watching, it could be some other automation or notification system sending you the emails

Hi @Vishnu Vardhan Chenna Parent status validator doesnt work for Epic - story relation yet. Open request - https://jira.atlassian.com/browse/JRACLOUD-70259 

Hi @Obruche Odjada Welcome to community! By default you could close the parent even if the subtasks are open. If you are not able to do that, there might be some customization preventing you. Can you check on your workflow validators/conditions?

Hi @Muhammad Ramzan_Atlassian Certified Master_ Many thanks! How to check for other REST api endpoints that are not documented or publicly visible?

Hi @Tamara If i understand you right, you have to set the condition first, like if Client = A then Clone issue to "Project A" (instead of 'same project as trigger') Let me know if i misunderstand or miss something.. 

ok. So it is not the same problem as in https://confluence.atlassian.com/jirakb/unable-to-add-or-invite-a-jira-service-management-customer-1103077626.html You receive a success message for the invite but the user doesn't get the email? If so, can you ask the user to check in spam or whether they have any email client rules…

Hi @Alexandru Mihuleac Could you validate the customer permissions section? https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-customer-permission-settings-for-email-requests/ 

Hi @Feras Alshalabi Where are you adding the customer? What is the error/problem while trying to add this customer?

Hello Eric Checkout the reporting category addons in https://marketplace.atlassian.com/categories/analytics-reports It is better to avoid using any addons unless you have a real necessity for a given requirement. Addons create a lot of dependencies :) 

Can you confirm that there are no subfilters on the board? May be a reducted screenshot will help to give you more guidance :) 

Instead of transition properties, can you update the step properties as mentioned in the KB

Hi @Sreenadh Have you checked out https://confluence.atlassian.com/jirakb/issues-are-editable-in-closed-state-218268664.html ?

Hi @james_Douglas673 Welcome to community! Is the problem only with quick filter? If the JQL is run as a normal search does it give those 2 stories? If its only with quick filter, mostly the filter or subfilter of the board already filtered those 2 issues out..

Hi @Malte Redmann There was an add-on bundled in JIRA cloud few years before to help with this use case. But not anymore :( https://confluence.atlassian.com/jirakb/jira-timesheet-reports-and-gadgets-removal-from-jira-cloud-792504481.html has atlassian's suggestion on alternative apps. Check them out. I am…