Fazila Ashraf Community Champion

@victor ulloa , When you say 'the old one was deleted', do you mean the email account or the atlassian account for the old email? Like @Staffan Redelius mentioned, most probably , the new email would have been created as a new account instead of updating the old account. Such duplicate account issues should be supported by…

Exactly. Unless you update the groups/users in the role, by default, all the Assets users in the site will have access to the objects. That is the default behavior. You can find this info in https://support.atlassian.com/assets/docs/what-are-roles/#Users--Groups--and-Marketplace-apps. After creation of the schema, you will…

Or is it that you are looking to get access to your jira systems to afuentes@empresasotero.cl ?

Hi @victor ulloa Is it that you are looking for this documentation about how to setup a new email account for request processing? - https://support.atlassian.com/jira-service-management-cloud/docs/connect-multiple-email-addresses-to-your-service-project/#Add-an-external-email-address-for-receiving-requests 

Ja not very straight forward for a simple cron @Gor Greyan gave the approach to handle this. Basically set the cron for every monday -> 0 0 9 ? * MON and add a compare condition like below: first value => {{#and(now.dayOfWeek.equals("Monday"), or(now.dayOfMonth.isBetween(8, 14),…

Hi @Troth_ Stefanie Not technically but you should be able to club more occurrences into one cron. What challenge do you face? 

Hi @Murillo Castilho Are you behind a VPN or Firewall? Could you check on the developer tools - console and network tabs for more details on the errors/messages?

Hi @Craig Smart Is this for a software or Business project? Team managed or company managed?

Hi @Roshan Shinde Welcome to community! When creating a new schema, all groups that grant product access to Assets will be automatically added to the ‘Object schema developers’ role. To restrict access, open the schema's Roles settings and remove the default group, replacing it with only the specific users or groups who…

@KEN BRADSHAW , Escalate to your local IT team and have them help you in finding your Atlassian IT admins. The migration , training and communication should be your org's Atlassian IT team's responsibility. If you do not find them at all , try to reach out to Atlassian support team…

Hi @KEN BRADSHAW Have you checked with your IT Atlassian admin team on what happened here? Are you a Jira admin or user in the Jira setup?

@Vũ Nguyễn Hương Nhi , It could be anything from currency conversion, taxes, prorates , credits etc. As @Matteo Vecchiato mentioned, Atlassian support is the right contact to give you verified info and official support on your invoice.

Hi @Christopher_Collins Like Nikola mentioned 'Action items' is the macro to use but as your requirement would have different users reusing them, you could create a template page and have eachusers have their own child pages with those checklist of action items to track and complete.

Hi @Ali Al-Khalili Welcome to Atlassian community! The community members do not have access to your site. You will have to reach out to your Atlassian admins to get access to your Jira site.

Hi @Patrick Possberg When you tried adding 'Automation for jira' to the project role, did you by mistake tried "Automation with Jira" as you mentioned in the question? Can you try the email address mentioned in KB…

@Marc -Devoteam- , i was curious too.. Havent heard of this before. Did a search and found that it is a subsidary of Atlassian . Assumed he might have some hosting related issues with that and redirected to support. And yes, @Jon Lundquist , any further detail about the app would help us understand better to help you and…

Hi @Kevin Gérard By my understanding, Jira Service Management (JSM) is built for internal teams (IT, operations, and employees) to handle incidents, service requests, assets, and operational workflows. Customer Service Management (CSM) is built for external customers post-sale, offering dedicated tools like customer…

hmm.. how were the html files & zip generated? With the latest ones, did you get the notifications? Have you tried one single simple html file with no image? Like below just to verify whether it is a source file issue or confluence issue? <html> <head><title>Test Page</title></head> <body> <h1>Test Heading</h1> <p>This is…

Hi @Sitaram It depends on the context. Do you want to track who/when requested, approved, granted the access? What kind of access the user has?

Hi @Radia Dev With no real work arounds, we still use the last seen with lots of buffer to skip such users entries. Unfortunately this also do not capture API token based actions as well. There is an open suggestion https://jira.atlassian.com/browse/AX-2044 which i recommend to upvote and watch.

Hi @Dirk Desmet Is it a problem only with this zip or for all the files you have tried? Does a single html page import generate proper content pages in confluence?

Hi @Sven-Nils_Kossow The embed doesnt work seemless out of the box. There are commercial apps like https://marketplace.atlassian.com/apps/1216789/onedrive-sharepoint-for-confluence that can help. As alternative, have you tried using confluence iframe macro and feed the iframe embed link of the sharepoint file to it?

Hi @Horimatsu Takuya Could you explain your question in detail? Do you want to disable Rovo in your site?

Hello All, I am not new to JSM but reached here due to the Kudos challenge :D My name is Fazila and have been an Atlassian admin for >16 years and had the privilege to see JSM being built as a product over the years. Hoping it will improve much further.

Hi @Jon Lundquist Atlassian community is a community driven platform of Atlassian enthusiasts. If you have specific questions or request to atlassian, it is best to reach out to their support via https://support.atlassian.com/contact#/ 

Hi @Annie HIP-KI Welcome to community! It is confusing indeed. In future you can try https://support.atlassian.com/confluence-cloud/docs/delete-restore-or-purge-a-page/#Deleting-a-draft--unpublished-changes--or-a-page-version to discard the changes. You can also delete the empty/no change version of the page by following…

Hi @dima Hope https://support.atlassian.com/jira-cloud-administration/docs/enable-smart-commits/ helps with your question

If it a company managed project, you can create different boards with different scope of issues (defined by the board filter). If it is a team managed project, unfortunately only 1 board is possible

Hi @deepan_kumar Welcome to community! What project type do you use? Business or Software?

Hi @Angela Hamilton Am so sorry for what you are going through :( Do you see in the billing section details about what/who changed? It is Atlassian support who can actually help you but sharing your exp could help us/you to understand more.