Jerrold - Empyra Expert

Hi @Mario Muetze I have reviewed your comment, and it seems that you are looking for a way to differentiate between external and internal issues by using different colors on the board. One possible approach is to assign specific card colors to external issues and another set of card colors to internal issues. It will look…

Hi Is your project a work management project in Jira? Because only in Jira Work Management we can change the color. It's not available for Jira Service Management and Jira Software projects. The link you mentioned is specific to Jira Work Management projects. Only in JWM we can edit the color specifically for each project.…

Hi It seems that the backlog may be disabled, which is why you are unable to see it. To enable the backlog, you will need to navigate to the project settings, select "feature," and then enable the backlog from there. Thank you.

The automation rule is functioning as expected for me, which is why I am asking to check all these things. Apologies for any inconvenience.

And Please ensure that the rule actor has the necessary permissions in the project. If the rule actor is Automation for Jira, kindly assign the Atlassian-addons-project-access role or update the rule actor to your name.

Could you kindly provide the audit log and review the workflow of TM-69 to confirm if there are any conditions or validators in place before transitioning to the "done" status? Additionally, please verify the scope of the automation rule. I have set my scope as global, but you can set it for the two projects.

After transitioning the CO-20 to the Done status, could you please refresh the page once or twice and then check it?

Hi You can try using the following automation. This automation operates by checking for linked issue types when a ticket is transitioned to the "done" column. If the linked issue type is "clones," it will then move the parent issue to the "done" column. Thank you.

Hi Automation can be used to pre-populate text in the description, but it will only occur after the issue has been created. It will not pre-populate text in the description while creating an issue (in the create screen). Here's how the automation rule works: When an issue is created, it updates the description field. The…

Hi The following link provides a clear explanation of how to reopen a board. https://support.atlassian.com/trello/docs/reopening-a-closed-board/ Thank you.

Hi This document provides a comprehensive explanation of the process for backing up a Confluence site for both Data Center and server. You can find detailed instructions at https://confluence.atlassian.com/doc/back-up-a-site-152405.html Thank you.

Hi The following automation rule works when an issue is updated. It will send an email to the email address present in the custom field. I have set the trigger as "issue updated." You can change the trigger as per your needs. In the action, I have chosen "send email," and in the "to" address, I have given the smart value…

Hi please consider trying the following methods - Trello Links such as a card or board links (trello.com/c/.... and trello.com/b/....) can be opened in the Trello iOS app if certain criteria is met. Some apps hardcode for the links to open in a browser, so they will not open in the Trello app. Here are steps that you can…

Hi Upgrading to Trello Premium offers a range of benefits and advanced features that can significantly enhance productivity, collaboration, and project management capabilities for your team. Some key advantages of Trello Premium include: Increased Automation: Trello Premium provides advanced automation capabilities through…

Hi Can you try removing the fields you mentioned from the issue layout? Each issue type has its own layout, so check which layout your custom issue type is associated with and remove the fields from there. Then, try to see whether the field is still showing. To edit the layout, go to Project settings > issues > Layout.…

Hi One potential solution to resolve your concern could involve the implementation of a tagging or labeling system for addresses within Jira. This would enable you to allocate specific tags or labels to each address, thereby indicating its respective collection. By adopting this approach, you can ensure that each address…

Hi To restrict users to only one active session and set up session timeout in Jira Data Center, it is typically necessary to configure this at the application level as well as potentially at the server or load balancer level. Here's a general guideline on how you can accomplish this: Session Management in Jira: * Jira…

Hi Selecting a different language on Trello To switch to a different language, log in to Trello, then click on your avatar or initials in the top right corner of the page to open your user menu. From there, click on Settings, and then click on "Change Language". Thank you. Para mudar para um idioma diferente, faça login no…

Hi You can try the following Automation rule The automation is triggered whenever the issue parent field undergoes an update. In such cases, the automation will verify if the epic associated with it is closed. If the epic is indeed closed, then the automation will proceed to reopen it. You can select what status to want…

Hi you can raise a support ticket with Atlassian to assist you in this issue Atlassian support - https://support.atlassian.com/contact/#/ Thank you.

Hi This task can be accomplished by utilizing automation. Through automation, we can efficiently update the description of multiple issues in bulk. To begin, we need to set up a trigger for the automation. We will schedule the issue and run a JQL query to identify the specific project where updates are required. The JQL…

Hi I am not sure if I follow your request correctly, but it seems like you want to create a copy of the plan timeline for documentation purposes on A3 size paper. If this is the case, in Jira Plan, there is a share option at the top. By clicking on the share option, you will see a screen where you can share the plan as an…

Hi @Clare Lawson Release is determined by the Fix Version/s field in your tickets. In order to add the related work, you need the "Resolve Issue" permission. This permission allows you to view and edit the fix version. By granting yourself the "Resolve Issue" permission, you will be able to add the necessary related…

Hi Yes, you can achieve this by using automation. The trigger will be when an issue transitions to the "Done" column. You can then use a branch to check if it has a linked issue of type "Clone". If it does, you can move that linked issue to the "Done" column. Automation rule - Thank you.

Yes, those changes need to be made by the administrator and they will affect everyone. However, the linking issues that we do are global. We can link issues from one project to another. I believe this is why they have kept it at a global level. I apologize, but currently there is no way to configure it only for a user or a…

Hi you can try this JQL project = (name) AND issueLinkType != "is blocked by" AND issueLinkType != blocks Thank you.

Zephyr for Jira is a popular test management plugin used within the Jira ecosystem for software testing purposes. Here are some reasons why organizations use the Zephyr plugin specifically within Jira: Integration with Jira: Zephyr seamlessly integrates with Jira, This integration allows teams to manage both development…

Hi, currently in Jira, when we click on "Link Issue", it shows a default link type. In your scenario, it is blocked because Jira displays this as a default value based on the order set in the settings. Jira sorts the issue link types alphabetically by their names. Each link type has a Name, inward description, and outward…

Hi, instead of replying here, I accidentally posted my reply as another answer. I am not able to remove that, so can you please check the answer I posted. Thank you

Hi, sorry for the late reply. What you have observed is correct. I recreated the automation in my instance and it showed the same error. However, this error only occurs for team-managed projects. When I tried it in a company-managed project, it worked perfectly. Another thing I noticed is that the automation throws this…