Harrison Ponce Community Champion

Hi @Dena Campasano , unfortunately it seems that this is a known limitation and only is showing Slack conversations. The following suggestion points this out, and I would recommend giving it a vote, watch, and comment: * JSDCLOUD-15351: Need portal conversation link in virtual agent * Other related suggestions/bugs We also…

Hi there @Bridget Caci , great question! As @Ana Livia Rocha Silva pointed out, that request type is being captured in the "All remaining work items" condition which does have an SLA set of 16h, which is why it's still showing up. You can wipe out that remaining work items SLA target to be empty ("No target") or…

Maybe it's me, but I'm also getting Notion vibes from the new nav/UI. Not very cool to be a copycat. We loved a lot of things because they were uniquely Atlassian and they worked in the context of everything Atlassian. This is jamming the square peg into a round hole.

Agree that it should only be the apps you currently own showing up in the search tabs. It's already tough enough trying to do organizational change management, but when I have large groups of users who are not tech savvy and trying to get them up to speed, little bumps along the way like "oh ignore that" and "ignore that,…

+1 on the JSM front!

Sure thing, as long as your trigger is pretty solid, you can pull off adding to the beginning of the summary by doing something like pictured below. When you use the {{issue.summarry}} smart value, it will copy what is currently there and then you can add to it, either with hardcoded values or through other smart values…

Hi @Emmanuel Muñoz , interesting use-case! Can you describe some more where the company value would be determined automatically from? Any screenshots or sample process flows would help as well!

Hi @Arunachalam Rm , nice use-case to help automatically make the summary a little more descriptive and helpful! For the XXX app, where would the automation pull that value from? Is it stored already in some custom field that you want to pull from?

Hi @Brad Lackey , I know that Epics and issue types higher than that (which would include your initiative if it is at level 2) became supported to link and sync. This page does mention epics and above. When you say the links keep breaking, do you mean that the link disappears between the Atlas project and the Jira…

Also looking for an update :-)

Seems like the "Watch" just gives us that weekly roundup, but I agree that there should be more options for folks to opt-in for more if they want to, like you can with the product groups!

@Jeanne Howe hmmm interesting observation and great question! I know that I am watching several groups here via Email and/or RSS feeds. After digging a little more, looks like the watching ability is only available for product groups and not other community discussion groups. I'm curious if this is easy to enable for those…

Awesome (well not technically awesome...lol)! There are also some open JAC suggestions about resolving this limitation, if you'd like to vote, watch, and comment: * JRACLOUD-83496: Allow all custom field Select List options to be displayed in the Issue view (without the limit of 100) * JRACLOUD-84062: Ability to see all…

Hi @Hunt, Adam , welcome to Jira! Form attributes are not reportable like other Jira fields. If you want to be able to see form values like you do in dashboards, lists, etc. you have to link the form field with a Jira custom field. Not a super satisfying answer, I know. :-(

Hi @Jim Knepley - ReleaseTEAM - Hmmm this is curious. It seems this is a feature that will come with the new navigation UI update. In our sandbox, where the new navigation is enabled, when I go to bulk change some issues, I see "Change parent" as an option in Edit. But in our production site on the old experience, I do not…

Hi @Joe Zaynor , would you mind sending a screenshot - blurring out any information - of where you are looking at? If you're building the automation how I'm thinking, you might be running into one of Jira's most annoying quirks, which is a limitation on how many options show down in a select menu via scrolling. We get…

Hi @Jeremy Boles , great question! We ran into this as well and just work off custom fields and that has been working fine for us. More control over how we want to use and engage. I did previously vote and watch these JAC suggestions for that feature (or related), if you would like to as well: * JSDCLOUD-13559: Ability to…

We are very disappointed that the display site title feature is broken in the new navigation and instead of working on it, your team changed the JAC issue from a bug to a suggestion. Displaying the site title next to the logo for look and feel has been a long-standing feature and the option is even available in the new…

Hi @Andreas Marinou ! Interesting use case here. Can you provide some more context around what work you're doing with pages? Are these Confluence pages? Where is the URL stored today? Is it always one per issue?

Hi @VLTKIM , great question! Out of the box, there isn't a way to open from Jira Cloud to Outlook directly or to download the .eml file directly from the issue. If you're a project administrator of a JSM project, you can go to Settings > Channels & Self-Service > Email and view the incoming email logs. In that spot, you…

This support page describes it quite vaguely but from what I have seen, you can use it in some areas for automation. It's super unclear which areas allow the use of project lead and which don't, but I've stumbled upon them randomly. We use it more for information purposes on who we should work with, but of course wish it…

Thanks for reposting @Darryl Lee ! I would've missed it otherwise. Seems like they moved up the timeline; we're on Premium and were anticipating June/July '25 from the recent Nav webinar

Is this for new navigation only? I'm not seeing this view of child issues as a table on my Epics or other parents issues. We are on the old navigation currently.

Hi @Varsha Patel @Kristin Perchal @Matt Kroeger - the Look and Feel setting for the navigation to display the site title beside the system logo does not seem to be working. This is quite important for us as the products (especially in the new navigation) look more and more similar. I thought this might've been just my…

Thanks @Varsha Patel @Kristin Perchal ! @Matt Kroeger The new navigation is cool and all, but the feature for displaying a custom product title is not working. This is pretty essential. For a lot of our users, the systems look very similar, especially for those that are not tech-savvy. Having the ability to display a…

We've had this problem as well. You can only prevent your domain users from spinning up new sites/organizations if you are on Enterprise plans of their products. What we discovered is that users are being bombarded with ads and promos which direct them to Atlassian support pages which have links to "Try this…

Great question! They notified folks in November of the new UI and its Beta launch that you could opt into. Since then, it's been hard to follow the pieces of communication. They've come in Community posts, emails, etc. The timeline was also unclear. I got an email (screenshot below) on Feb 3, 2025 that the new navigation…

Hi there @Jared Grywacheski - great question! We have both the new and old UI across our sandbox and production sites. In both, I cannot reorder the starred queues, without un-starring them and re-starring them in the order I want. I combed through the open JAC suggestions for JSM regarding reordering starred queues and it…

No worries at all! It happens to the best of us. The number of times I've done something like this is more than I care to admit lol Keep rocking your validators!!

We've also noticed that the fields in Jira forms are heavily limited. One workaround might be to do a custom people field for and then have an automation on the backend to copy that into the Reporter field.