Eduardo Anflor - MindPro Atlassian Partner

Hi, @Diana Tkachenko Welcome to the Atlassian Community! Based on your description, your team works within pre-defined time-based activities, right? Do they log time in Jira to measure their work? Do you need to measure how much they are working on each activity and for each team? If you could put your activities in a kind…

Hi, @Edward Mossa It seems you are looking for an Agile dashboard to show the results and progress of your sprints. Jira does not offer enough gadgets out-of-the-box, so you need to get an app to leverage the level of information provided. Mindpro Dashio can help you with that. It offers a set of agile and custom gadgets…

Hi, @Abhishek You can do it very easily. After configuring the gadget, in edit mode, click on the title, and the system will allow you to edit this field: If you are looking for more advanced gadgets, check out the Mindpro Insights app. This app allows you to add custom gadgets to Jira dashboards and offers more features…

Hi, @vineeta rawat Jira only returns up to 1,000 issues in the gadgets filter by default. Could you please inform me what is your need more specifically? There are apps in the marketplace that allow to bring more issues in the gadgets. If you look at Mindpro Insights, you can bring up to 5,000 issues in the custom gadgets…

Hi, @Peter Walowen Many different apps in the marketplace help users to build reports. If you are looking for something simple to use, please, take a look at Mindpro Insights. This app allows any user to build reports in a few clicks, using pre-loaded or custom gadgets. Using your example, you can track time spent on…

Hi, @alexander.wanger In addition to that, you could give the agents the ability to create sub-filters from a pre-defined queue, so the team could be able to share these filters or keep them private for internal management. In this way, they could create team or incident sub-filters from the main queue. This can be reached…

Hi, @Mehmet A _Bloompeak_ In fact, I need to know how to calculate the breaches, as in one of the above answers. Time in status is not the case, I need to know the criteria the API uses to classify time to first response as "met" or "breached". Because the OOB report does not seem to be accurate, since it only counts open…

Hi, @Gizem Gökçe _OBSS_ all SLAs were set prior to creating the issues. I created a new project to test this. What I see is that some apps have a "breached ongoing" category for SLAs in issues that are still open. And a "Breached" for the issues already closed. Anyway, Jira Report is only counting the Time to first…

Hi, @Gizem Gökçe _OBSS_ Thanks for your reply. In fact, my case is that the issue were done after the Time to First response SLA has breached. I mean, I lost this SLA, but I met the Time to Resolution on time. So, as per my experience, the system should count one SLA met and one SLA breached for this issue. However, it…

Hello, Tai Anthony. I'm not sure I understood your questions. Could you please be more specific?

Hi, Muhammad. Thanks for your contact. The contracts can be created with monthly recurrence and, in this case, all values/hours are tracked on a monthly basis. So, if you have a maintenance contract to be consumed in this way, that would help you. Is this your scenario? Please, let me know if you have any questions.…

Hi, G subramanyam. Thanks for the feedback. Have you tried the app? Is there something I can help you with? Please, let me know. Regards

Hi Mike, Thanks for your contact. Contractspro Cloud does not have integration with Tempo. It has its own time tracking system. We are working on New features to be released soon. You can check the roadmap on mindproapps.com/roadmap. Regards, Eduardo

Hi Kalos, The server version uses Tempo accounts, teams and customers. The new Cloud version is independent and will have its own time tracking system in a short future. We plan to have an import from Tempo as well. Regards, Eduardo

Have you tried this app? It uses Tempo accounts to create contracts you can setup as billable and non-billable and also get reports from it: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

Hi, Maybe this app can help you: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

The good part of ContractsPro is that you can control recurring contracts and also split the work in an account among different teams. This helps especially the delivery managers on understanding where the efforts are being spent.

This app may also help on that. Some of the features are related to link contracts and services to worklogs and future features will add custom notifications: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

This app may help on that. Some of the features are related to link contracts and services to worklogs and future features will add custom notifications: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

This app may help on that. Some of the features are related to link contracts and services to worklogs and future features will add custom notifications: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

This app may also help on that. Some of the features are related to link contracts and services to worklogs and future features will add custom notifications: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

This app may help on that. Some of the features are related to link contracts and services to worklogs and future features will add custom notifications: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

I would check with your Tempo admin. This looks like something related to permissions.

Agree. ContractsPro has good charts in real time, populated from Jira worklogs. This can be useful to you.

Please, take a look at this. It may resolve this problem: www.mindproapps.com