Eduardo Anflor - MindPro Atlassian Partner

Hi @Takiar, Vishal (B2B - Infosys) Native Control Chart and CFD cover the basics, but if you want flow metrics (throughput, lead time, cycle time, WIP, etc.) side by side on one dashboard without building JQL filters for each, a Marketplace app is indeed the practical route. If you are open to that, I recommend Mindpro…

Hi, @Darryl St_ Pierre This is a common gap — Jira Service Management doesn't expose synced identity-provider attributes (department, title, manager, location) directly to request forms or as out-of-the-box smart values, so most teams end up gluing together automation rules plus REST calls to the directory API just to…

Hi, @Godwin-Rousso_ Justin Welcome to the community! I believe the information you are looking for is not fully covered by native Jira gadgets today, especially in terms of hierarchical visualization and easy access to all team members. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at…

Hi, @Akankshya_M _Amoeboids_ It really depends on the process your company follows and the reporting needs managers have. For example, the most common metrics customers request from us are related to progress and volume. Charts like Velocity, Epic/Sprint Progress, cycle time, and Throughput are used to deliver this…

Hi, @Emma Phillips If you are open to a marketplace solution, I recommend Mindpro Sync (I work at Mindpro). The app lets you sync all the main attributes from Azure AD/Entra ID (including extension attributes) and map them to Jira read-only custom fields. This means you can use these fields not only in automation but also…

Hi, @Porzelt Dominik STAM Jira Dashboards do not provide this ability out of the box, so you need to look for a marketplace app to add this information. If you are open to that, I recommend Mindpro Graphy. I work at Mindpro, and I believe this tool can help you, at least with your main needs. The app allows everyone to…

Hi, @Umang dayal Welcome to the community! I am not sure you can meet exactly these requirements with Jira's out-of-the-box functionalities. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe the app can help with this scenario. It allows anyone to create and share…

Hi, @Ed Maschler Welcome to the community! I am not sure you can meet exactly these requirements with Jira's out-of-the-box functionalities. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe the app can help with this scenario. It allows anyone to create and share…

Hi, @Cascapera Davide I am not sure you can meet exactly these requirements with Jira's out-of-the-box functionalities. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe the app can help with this scenario. It allows anyone to create and share dashboards with dynamic…

Hi, @Ellen Gruebbeling I am not sure you can meet exactly these requirements with Jira's out-of-the-box functionalities. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe the app can help with this scenario. It allows anyone to create and share dashboards with dynamic…

Hi, @ckopanon I am unsure if you can get this information out of the box in JSM beyond the basic stuff. Also, the available reports are graphically limited and do not offer a good customization level. If you want a more advanced option, you need to look for a marketplace app. If you are open to that, I recommend Mindpro…

Hi, @Scott McDonald I am unsure if you can get this information out of the box in JSM beyond the basic stuff. Also, the available reports are graphically limited and do not offer a good customization level. If you want to send this information to your manager, you may need to look for a marketplace app that offers…

Hi, @J S S S Bharath I am not sure you can meet exactly these requirements with Jira's out-of-the-box functionalities. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe the app can help with this scenario. It allows anyone to create and share dashboards with dynamic…

Hi, @Jose Souza Currently, this option is not available by default in Jira. If you are open to trying a marketplace solution, I recommend Mindpro Lineup. I work at Mindpro, and I believe the app can help with this need. The app has two permission levels. One defines the groups that can create/edit queues (admin level), and…

Hi, @khushboo_puri Jira Analytics may not offer the specific ITSM gadgets you are looking for. If you are open to checking a marketplace solution, I recommend Mindpro Graphy. I work as a product leader at Mindpro, and this app was designed to cover scenarios like yours. You can easily build dashboards that you can share…

Hi, @Michaela Welcome to the community! The Jira OOTB Dashboards do not allow this export OOTB. If you are looking for a tool that is easy to use and allows you to create custom dashboards and export them, I recommend Mindpro Insights. I work at Mindpro, and I believe this app can cover your scenario. You can easily create…

Hi, @Dima Kiselev Welcome to the community! The Jira OOTB gadgets are a bit limited. If you are looking for a tool that is easy to use and allows you to create custom dashboards, I recommend Mindpro Insights. I work at Mindpro, and I believe this app can cover most of your scenarios. You can easily create dashboards from…

Hi, @Chasovskikh Kirill If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe it can help you with your use case. The app allows you to create agile dashboards easily (from a template or a blank screen) and share them with internal users via the customer portal. The…

Hi, @Anima Gupta In addition to what the other members said, company-managed projects are the only ones you need to set a resolution to consider the issue resolved. Team-managed projects do not use that concept, and you only need to transition the issue to a "Done" status to consider it as Done. Regards, Eduardo

Hi, @Anima Gupta Welcome to the community! Correct, the DC works with a different (and outdated) structure, where all projects use the same standards behind the scenes. While team-managed projects are simpler and do not require many configurations to start, company-managed projects have some requirements, such as the need…

Hi, @Humberto Gomes Jira Dashboards do not provide this ability out of the box, so you need to look for a marketplace app to add this information. If you are open to that, I recommend Mindpro Graphy. I work at Mindpro, and I believe this tool can help you meet your main needs. The app allows everyone to create dashboards…

Hi, @Zohaib You need Atlassian Guard for this purpose. However, it only provides access to a few attributes. You can get them via API; however, there are limitations to what you can do with them. If you are open to a marketplace solution, I recommend Mindpro Sync (I work at Mindpro). The app lets you sync all the main…

@Ed Harwood These additional attributes have the same limitations I mentioned before. You can bring them into user profile, but cannot use them in a custom field, for example. Also, the information is not recorded in Jira, so you cannot use these attributes in a JQL. With Mindpro Sync, you can bring the data and store them…

Hi, @Ashley Honeycutt If you need to query the fields and use them in other places, like dashboards or other reporting apps, I recommend Mindpro Sync. I work at Mindpro and believe the app fits your use case (at least I think it covers most of them). The app lets you sync all the main attributes from different identity…

Hi, @Pichanan Yamwongwarachai If you are open to trying a marketplace solution, I recommend Mindpro Graphy (I am a product leader at Mindpro). The app allows you to create easy-to-use dashboards, and you have 50+ available gadgets to choose from, including custom and asset gadgets. The gadgets are interactive, which means…

Hi, @David Martínez López If you have Atlassian Guard, you should be able to sync the basic information from your identity provider, but I believe you cannot import it into custom fields natively. If you do not have Atlassian Guard or want to bring more than just basic attributes, you may need to look for a marketplace…

Hi, @Julian Haines I am unsure you can get this information out of the box in JSM. Also, the available reports are graphically limited and do not offer a good customization level. If you want to send this information to your manager, you may need to look for a marketplace app that offers something more advanced. If you are…

Hi, @Christina Taylor Welcome to the community! I believe the JSM Reports do not offer this possibility out of the box, so you may need to look for a marketplace app to cover this scenario. If you are open to that, I recommend Mindpro Graphy. I work at Mindpro, and this app can help you with this use case. It allows users…

Hi, @nida ergenç I believe Jira cannot provide these features out of the box to you. Maybe you need a marketplace app for this. If you are open to that, I recommend Mindpro Sync and, optionally, Mindpro Graphy. I work at Mindpro, and I believe these solutions can help with your use case. First, Mindpro Sync can connect to…

Hi, @Melike Sevde Yildiz Welcome to the community! I am not sure you can meet exactly these requirements with Jira's out-of-the-box functionalities. If you are open to a marketplace solution, I recommend Mindpro Insights. I work at Mindpro, and I believe the app can help with this scenario. It allows anyone to create and…