Karim Belhadj_hcuami Atlassian Partner

Hi @Jordan Lynn , JQL history operators like WAS don’t work with dynamic values from Rich Filter controllers. They only support static, hard-coded values, so something like fixVersion WAS <selected value> isn’t possible. In Rich Filters, dynamic controllers can only be used with current-value operators like =, IN, etc.,…

Hi @akhil08agrawal , Atlassian doesn’t provide a direct support email. Support is only available through their help portal. If the chatbot blocks you, keep selecting options like “contact support” or “something else” until you can submit a ticket. If the site is still within Atlassian’s internal recovery window, only…

Hi @Mikala Forrester , In Jira, sprint names are generated from the project key, not the board name. Changing the board name (or board settings) does not affect sprint naming. In a team-managed project, the project key itself cannot be changed after the project is created, which is why new sprints keep using the old key…

Welcome @Ljubisa Rebic , This is actually expected behavior in Jira Service Management. Portal customers cannot browse or select internal users or groups. When the Approvers field is shown on the portal, customers will only ever see themselves, even if the approval step is configured with a group. The full list of…

Welcome @Md_ Abrarul Huda , This message means the user’s Atlassian account is not claimed by your organization’s verified domain. Even if the user only accesses your site, their account is still considered externally managed unless the domain is verified and the account is claimed. What to check: Whether the user’s email…

Hi @Jean Gustavo Horn , This usually happens when the card layout shows too many fields (or fields with long text), which forces cards to exceed the column width and causes horizontal scrolling. Things to check: Board settings → Card layout: remove non-essential fields, especially long text or custom fields. Make sure the…

Hi @akhil08agrawal , Unfortunately, once a Confluence Free plan is deactivated due to inactivity, the site content is usually no longer accessible or recoverable, even though you can still log in to your Atlassian account. There’s no self-service way to reactivate the free plan or export the data. Your only chance is to…

As mentioned in the post, here is the app we built for visualizing and managing dependencies directly inside Jira issues: 👉 Advanced Link Manager (Atlassian Marketplace) Happy to answer any questions or share examples if helpful!

We recently updated this article to reflect what we see more and more in real Jira projects today: link sprawl, inconsistent link types, and the difficulty of managing linked work at scale. One thing that surprised many teams is how much legacy data is already problematic. After installing Advancex Link Manager, existing…

Labels in Jira can be powerful but also chaotic when everyone creates their own.I’m curious how other admins handle this: do you keep label fields open for your teams to add new values, or restrict them for consistency?

Hello @Mia Tamm _Simpleasyty_ , Thanks so much, Mia! You described it perfectly , our goal was to turn Jira’s plain history into something structured, visual, and time-saving. We’re glad to hear it resonates with experienced users like you!

Hi @Ignacio Vera , This usually happens because Jira redirects to the default dashboard if you aren’t already logged in.When you log in first, the session is active, so the board bookmark opens correctly.To fix this, log in before using the bookmark, or update the bookmark to a direct board URL after login.If the issue…

Hi @Lisa Thomas , In Jira Software, the Team field you’re filtering on is likely not a standard custom field linked to your issues.Quick Filters only work if the field exists on issues and has consistent values.If you’re using Advanced Roadmaps teams, filtering on them isn’t supported directly in boards.Instead, use…

Hi @Gaurav Oberoi , Jira doesn’t currently support custom fields directly at the project level , fields are always tied to issues .For API-based tracking, you can use project properties, which store key value data but don’t appear in the UI.If you need fields visible and editable in the project screen, you’ll need a…

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Thank you @Carlos :)