Comments
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Excited for this!
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Hi Stéphane! Agree, it's a use case that can become hectic in terms of configuration. We'll relay this feedback to our Product team to review and plan around. Thank you for your insight!
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Hi Stéphane! I see the need for a more dedicated "Calendaring" function in your use case here for Assets. Today you're likely looking at the Attribute level for the Time value, but another option to consider might be creating another Object in Assets called "Time Slots" which could be an hourly slot per record. You'd then…
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This is awesome @Christian Beaulieu One thing to call out, for all new customers using JSM Premium and above, or existing customers who have recently moved to the new consolidated JSM + Ops Genie experience, this is no longer necessary. You can simply use Alert Automation to "Create Incident" and within that, there's an…
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Hi Susan! For #1) It's contextual. For example for a Service Desk, I may call an issue an Incident but for HR I may call it a Case. In general, the closer you stay to Atlassian/Jira naming as is, the clearer the communication feels between teams when collaborating. For #2) This document should be…
