Peter_DevSamurai Atlassian Partner

Hi @Clayton Coetzee , This issue is a part of Atlassian's A/B experiment for the new Filter experience in Advanced Roadmaps (Plans) rolled out in this November 2025. This is designed to be faster but quite a few teams find it less convenient because it acts more like a global search than a structured filter. But it's an…

Hi @Lauren Haworth , This problem has been known where the overlay sometimes fails to appear on hover. Atlassian has acknowledged it as a bug and you can upvote this CONFCLOUD-79567 for the team to address this faster. :) I hope everything works out for you! Best, Peter

Hi @Gaia Tamir Azran , Your method for a dedicated service account is what Atlassian recommends for Chatgpt MCP integration. You just need to make sure that this service user has browse permission on the projects/spaces you want ChatGPT to access. You can try the steps below to setup the service account with OAuth 2.0: *…

Hi @Taylor Bazhaw , I'm glad I was able to assist! Thank you for your kindness and hope you're having an amazing week! Best, Peter

Hi @Mike Baudais , I'm glad I was able to help out. Hope you're having an amazing week ahead! Best, Peter

Hi @Alan Rodrigo , That extra email is likely from the rule triggering on the parent story or subtasks firing recursively. The key is to create subtasks in a "For: Current issue" branch after checking it's a story, then send emails only in subtask-specific branches (avoiding the parent). The image provided is a little bit…

Hi @itsmesunil , The token from https://auth.atlassian.com/oauth/token is correct for general Atlassian APIs, but MCP requires additional JIT (just-in-time) authorization during the first SSE connection, which must be completed by a site admin. If that's skipped or fails, subsequent requests (even with a token) get 401s.…

Hi @Agnieszka Sienkiewicz {Appfire} , Unfortunately, there's no direct toggle or work-arounds to hide it. But hopefully, you can upvote a similar requests at CONFCLOUD-79291 for a toggle. Hope everything works out well for you! Best, Peter

Hi @Taylor Bazhaw , You can upvote similar requests at CONFCLOUD-78945 for event timezone options since there's no direct way to set an event's timezone to the calendar's during creation. You can work around by temporarily change your user timezone: * Go to your profile (top-right avatar) > Settings > Edit > Time zone >…

Hi @Mike Baudais , It seems that there were no major outage to Confluence nor Jira, but Firefox users have seen similar since updates. Disabling uBlock/DuckDuckGo is a good start. You can try few steps below: 1) Clear Site-Specific Cache (This one would typically helps): Firefox > History > Show All History > Right-click a…

Hi @mourad_karib , Because the browser cache stores local copies of website files like Javascript, CSS and images, clearing the cache will speed up loading on repeat visits. Firefox is forced to download fresh versions of those files from Atlassian's servers, which often fixes the problem without affecting other sites.…

Hi @Luís GÓIS , The mind map template has some limitations compared to Miro's drag & drop. The "snapping back" is due to auto-layout in structured modes. You can try workarounds below as Whiteboards don't support Miro-style drag-drop for hierarchy changes in mind maps. 1) Connecting "Constraints" as a Child of "Scope" *…

Hi @Yuda Saputra , Starting December 6th, 2025, certain JSM features are moving from Standard to Premium. But please note that downgrading to Free plan will limit features further so you should consider sticking with Standard if possible :) And to answer your questions: 1) Which specific features will we lose access to?…

Thank you so much @Tomislav Tobijas , this is why I love this community so much!!! 

Hi @Robert Leach , Heading anchors are automatic and show on hover (after saving the page) for easy copying, but manual anchors (via Anchor macro) only display their name in edit mode. Unfortunately, there's no setting to make manual anchors behave like headings (no hover icon or text-wrapping for the macro itself). You…

Hi @Audra Bonacki, Managed accounts in Jira Cloud Premium typically mean the user is synced from an external identity provider (IDP). This "managed" status locks direct edits/deletions in Atlassian to prevent conflicts as changes must propagate from the IDP. That's why you can't delete/reactivate or verify email manually;…

Hi @Rob Brooks , This will require a little bit manual work. It's not a bug but a design shift for better responsiveness. Unfortunately, in Standard plan, there's no global "default text size" setting to edit, it's a fixed system. This won't prevent migration changes but it might fix the post-conversion :) Hope everything…

Hi @Tobias Aditya , It's common for verification emails to get delayed or filtered, especially with business emails. You can wait 30-60 minutes to try again. You can either search your inbox (including spam/junk/promotions) for "Atlassian" or "no-reply@atlassian.com". Or you can use OAuth 2.0 or personal access tokens…

I'm glad I was able to assist! Have a great week ahead

Hi @Ahmet Fatih Ayyıldız , Cloning template Epics with selective subtasks isn't native in Jira Cloud Standard, as clone operations are all-or-nothing for hierarchies. For best choice, you can try out few apps below: 1. Clone Expert for Jira (Paid, free for instances with less than 10 users) * It lets you clone…

Hi @Vera Valshonok , Yes, due to recent change around mid October, 2025, smart links for Figma (and some other apps) now default to card view in certain contexts for better responsiveness. You can refer to the similar article that will guide you to revert: Set Default Link Style. / Display Inline style. * Click the Figma…

Hi @Ryan Chown , Since you're a Premium plan, those above requirements can be achieved. Regarding the form mapping issues, JSM forms must link fields to Jira issue fields (e.g., custom fields) for automation to access the data. Unmapped form elements are "display-only" and can't trigger rules. Once mapped, everything…

Yayy, I'm glad I was able to assist you with this! Hope everything works out well for you. Have a great week ahead!

Hi @Gal Fatal Yes, this can be achieved without apps but only for Jira Cloud Premium using Automation rules only. Jira doesn't natively sum estimates or handle non-working days in JQL, but automation can calculate the sum, add it to today (skipping weekends via plusBusinessDays), and compare to the Epic due date. If you're…

Hi @Liesbeth Munnik - van Wensen , Scheduled publishing is great for Jan 1st changes, but drafts don't auto-merge new live additions, leading to the issues you mentioned. But in your case of static pages for catalogs, you can switch to a Database for items: Databases let you store items as rows, then embed views on pages…

Hi @이승민 , Typically 120+ days without activity like viewing/editing pages, your pages are deactivated. As the Jira admin, you can reactivate it yourself without data loss (if not permanently deleted yet). Emails are sent before deactivation -> Check your inbox/spam for skdhfel8@gmail.com. Steps to Reactivate (as Free Plan…

Yes, and for those who are not familiar or tech-based, you can check out the Confluence Attachment Manager plugin to resolve this quickly as well!

Hi, you should establish the Knowledge Base on your current/old JSM. In Atlassian Cloud Premium, JSM templates can embed Confluence knowledge bases, but it requires a Confluence space on the same site.

Hi @nagata shumpei , That extension works best on Kanban/Scrum boards during drag-to-Done or status buttons; if you're using issue view or a custom workflow, it might not detect the change. You can try this quick troubleshoot: Ensure it's enabled in Chrome extensions > Confetti for Jira > Check settings (if any) and reload…

Hi @Akash , Since you have 1 license for JSM, you can link Confluence pages as a knowledge base (KB) to a service project, allowing unlimited external "customers" to view them via a private portal without Atlassian accounts or counting as guests. As yes, privacy is maintained, access is invite-only or approval-based, and…