James - Seats Management Atlassian Partner

Hi @Hari Krishna , The challenge with this approach is that Jira Automation rules don't have native access to user login activity data. They operate on issue events and field changes - not the user management layer. So while you can create tickets on a schedule, the "check if user is inactive for X days" part can't be done…

Hi @Rajan Dangol To answer your question directly - no, Atlassian doesn't natively auto-deactivate users after a period of inactivity, and there's no built-in way to email users before deactivation. A few automation paths worth considering: 1. REST API + scripting - You can pull last login data via the Atlassian Admin API…

Good point, Arkadiusz. You're right that the slot-based billing changes the math -- removing a user mid-month no longer gives you an immediate credit. But I'd argue that makes proactive automation more important, not less. The key is preventing inactive users from entering a new billing cycle in the first place, rather…

Great question — this is something almost every Jira admin deals with eventually. Here's a practical approach: 1. Export your user list from Atlassian Admin (admin.atlassian.com > Users). You can see last active dates there. 2. Filter for users inactive beyond your threshold (60-90 days is common). Sort by last active date…

Hi @Priyanka, That's a common challenge. Jira's native automation can't fully handle deactivating users based on inactivity. For a more robust solution, our tool, Seats Management, automates this process entirely. It's built to help with cost-saving and compliance for standards like ISO 27001 and SOC 2. You can see how it…

Hi @Vidya VASUDEVAN , That's a common challenge. Jira's native automation can't fully handle deactivating users based on inactivity. For a more robust solution, our tool, Seats Management, automates this process entirely. It's built to help with cost-saving and compliance for standards like ISO 27001 and SOC 2. You can see…

 Hi @mfabris, You’re right—UserManager.getAllApplicationUsers() has been deprecated in newer Jira versions, and UserSearchService should be used instead. That said, managing this via ScriptRunner is becoming increasingly brittle with each upgrade, especially if you have read-only directories or want to exclude groups. If…

Hi @Mani, The issue you’re running into—"Cannot edit user, as the user's directory is read only"—usually means those users are managed externally (e.g., through Azure AD or another identity provider). Jira can’t modify users in read-only directories, even with scripts. If you’re looking for a cleaner, supported…

Hi Santhosh, Jira Automation doesn’t currently support detecting or removing inactive users directly. There’s no built-in way to fully automate this without external tools or plugins. Our app, Seats Management, solves exactly that. It automatically identifies inactive users across Jira and Confluence and can deactivate or…

Hey! 😊 If you're looking for a handy solution, check out the 'Seats Management' app! It’s designed specifically for automating the deactivation of inactive users in Atlassian products, and it can really help boost your efficiency and security. You can find more info on my website: seatsmng.com. Let me know if you have any…

Hi, This is available in this app, which you can install from the marketplace: https://marketplace.atlassian.com/apps/1230326/auto-users-management?tab=overview&hosting=cloud It will deactivate all inactive users you have periodically by the time you choose. It's secure, and uses Atlassian's Api's only

Hi @Olivia Case If you're looking for an easy way to automatically deactivate inactive users, you can install this app from the marketplace: Auto Users Management It will deactivate all inactive users you have periodically by the time you choose. It's secure and uses Atlassian's Api's only

Hi @Rik Helsen You can install this app from the marketplace: Auto Users Management It will deactivate all inactive users you have periodically by the time you choose. It's totally secure, and uses Atlassian's Api's only

Hi, You can install this app from the marketplace: Auto Users Management It will deactivate all inactive users you have periodically by the time you choose. It's totally secure, and uses Atlassian's Api's only

Hi @Prasad Eda You can install this app from the marketplace: Auto Users Management It will deactivate all inactive users you have periodically by the time you choose. It's totally secure, and uses Atlassian's Api's only