Dave LIAO Community Champion

@Deepanshu Natani - Oh wow, I haven't conducted a 4Ls retro in years! Good suggestion. I love (the 5th "L") that this retro states "Lacked" instead of "Bad", which tends to push teams to suggest improvements instead of complaints.

@Vincent Luke - yep! For classic Jira projects: * Make a new screen with only the fields you need for Sub-Tasks. * Modify the issue type screen scheme for your project. Associate the new screen to the Create operation for the Sub-Task issue type. Related…

@Monique vdB - can @Liam Green and I get an #embrace-remote badge? I see he hasn't gotten it yet... I posted (back in March!) in this thread, and I stand by my tip. 😄

Woo, soon we'll be able to form an Atlassian Voltron! ⚡

@Alex Marchant - can you add screenshots here? I don't see any images in your original post...

@Souad Dagh - hi Souad, are you using Jira today?

ha, I never thought they were that huge... We do have huge rats though. 🐀

@[deleted] - thanks for sharing David! Seems like this is more freeware than shareware, right? That is, you're not asking for money. 😊 Have any of your code online on Bitbucket or GitHub? Would love to contribute to your project.

I live in Manhattan, so the only wildlife I see are pigeons, and somewhat regularly. I had coffee with a friend a few weeks ago in Central Park, and spotted a few red birds doing a fleeting flying "dance" above the water. 🐦 💃 

@stanley.s.stewart - go to: https://<confluence>/users/editmysettings.action ...replacing <confluence> with your Confluence URL, of course. Edit the second dropdown back to the flavor of English you prefer. Once you've restored your language setting, make sure your Confluence instance isn't entirely set to Chinese…

@Matt Doar - listed the official doc on "filter"! Props to him. :) Reading it, and I learned something today: never thought about excluding filter results using "NOT IN" / != ... I'm excited to come up with a practical use for that.

Make sure your teammates actually need to be at the meetings. 😉 If so, ensure you have specific questions/goals to answer/obtain during the meeting.

@Jack Brickey - hey Jack! Can you elaborate a little more on what you're looking for? (I can see how this would be fiddly to search for... )

@Matthew Canham - I was pleasantly surprised to run into this feature! It's a cool Quality of Life feature. Pinning fields seems to be a straightforward task. 👍

@Davis Thomas K - any topics you're looking to cover?

@Gui Ávila - anytime!

@Gui Ávila - workflows and projects still have a relationship. Consider this imaginary Jira project: * It has an Issue Type Scheme with the issue types Chore, Story, and Bug * In its Workflow Scheme, I've configured two different workflows, like so:* Workflow 1 - mapped to Chore * Workflow 1 - mapped to Story * Workflow 2…

@David Michelson - as you'd expect, the answer is "it depends"? Providing the controls for users dial their notifications to 11 - or just get the bare minimum notifications - is the first step to increasing user satisfcation. What's the next step? Maybe include tooltips depending on what people choose. If someone chooses…

@David Michelson - feature parity between the Slack to Jira Server/DC and Jira Cloud integrations would reduce potential confusion for customers who use one, the other (or even both!). Of course easier said than done.... 😏

@tommyw13 - the answer is neither ;-) You can't edit the outgoing mail address from that page, but you may configure Jira projects to email notifications on behalf of your company domain. Hope this helps.

@Todd Wilson - hi Todd! You can use Jira Project Automation (not JSD Automations) to perform this assignment. This article references the procedure: https://blog.codebarrel.io/set-organization-in-jira-service-desk-using-reporters-email-domain-e705be9d4717

@nagendrababupeddiboyina - any luck integrating ServiceNow with Jira? Just as described in this thread: * Create a normal user account * Grant the user account access to the Jira projects it should view and/or modify, then * Generate an API token the account can use for authentication

@Martyn - not that I know of, unfortunately. Even if you create a new service desk project based on an existing service desk project configuration, the defined customer organizations from the source project don't follow along...

@Martyn - great! Can you elaborate on shared pool? A JSD organization isn't specific to a Jira project - you can add one or more organizations to multiple projects as-needed.

@Martyn - yep, go to project B, click "Customers", click "Add organizations", then choose the existing organization from the dropdown.

@John McKiernan - good call! 

@Gaurav Nagar - hi Gaurav, any luck resolving this yet? On a Jira-Bitbucket Cloud, make sure the email on your Jira user matches an email on your Bitbucket account. Also make sure that (in Jira) Smart Commits are enabled for the repos you care about. Personally I can get Jira-Bitbucket Cloud to see Smart Commit comments,…

@Kat Warner - Good reminder Kat! After Google shuttered Google Reader, I paid less attention to consuming RSS feeds (in all senses of consuming). I guess it's time to dust off my old RSS lists - I wonder what would be useful to feed into various Slack channels? 💭

My tip? Do your part to avoid a glut of notifications. When I tell teams about Slack-Jira integration, they get super excited (as they should). Teams usually ask for all the notifications (e.g. issue create, issue updates, issue comments, etc.) to appear in their team Slack channel. When configuring Jira-to-Slack…

@Lindsay Czopur - agreed on the need for documentation! Never thought about the need to over-communicate (or putting it that way), but a remote-first workforce should always be straight with one another to avoid assumptions. Good luck being a steward of processes - it's a fight worth fighting! I feel that an Industry Group…