Dave LIAO Community Champion

Good work, all!

@Davin Studer - I see what you did there! ;-p

@Natalia Correa Sánchez - no problem, good luck! / No hay problema, ¡buena suerte!

@[deleted] - if you have a custom field for a second assignee, or wish to make one, Nina is correct: Jira only recognizes a single assignee at a time. You can still associate a second person to an issue for tracking/logistics. Hope our answers make sense. 😊

@[deleted] - hi Sandro! Unfortunately this isn't possible[1]. By default, cards only show one image, if an Assignee has been defined. You can add a second person field to appear on cards (like Reporter, or a custom field), but no image/icon appears. [1] it might be with a Jira add-on?

@Brunda - let's look closer at an affected issue. What do you see under its History? (View an issue. Scroll down to Activity. Click History.) Can you share any more info about your situation? I'm focusing on the information "loss/change", by the way, not performance. Regarding performance, I'm looking through this thread,…

Awesome, glad you were able to resolve your issue! 👐

@蔡青翰 - hi Dennis! To confirm, you're using Jira Advanced Roadmaps, part of Jira Premium? If so, how are you importing these epics into Advanced Roadmaps?

@Brunda - strange! Can you elaborate? For example: * I edit the Summary of issue ABC-100 from "Hat" to "Car". * A few days later, when I go to ABC-100, its Description has reverted to its old value, "Hat". If you go to the issue's history, do you see a record of the change you made?

@Natalia Correa Sánchez - ¡Hola Natalia! No existe un método para convertir proyectos Classic a Next Gen o Next Gen a Classic. Movería boletos a un nuevo proyecto. - Translated using an online translator, and sanity-checked using my personal knowledge of Spanish. Hi Natalia! There's no way to convert projects between…

@Vineet Kumar - hi Vineet! Can you give more detail on what you're trying to do? Is there documentation you're working from, or an example of this happening anywhere else? Appreciate any insight.

@Henry Bada - for the record (and I'm sure you figured it out by now!), the JQL to show Jira issues created more than a day ago, and where the Due Date field is empty is: created <= -1d and duedate is EMPTY order by created DESC Hope that helps others who have the same question!

Yay, gooooo team!

Nope, just go into your project settings like I mentioned in my earlier comment. ☺ 

No problem! I'm trying to figure out how to always get that prompt: * In my Service Desk projects, I can only add Shortcuts. * In my Software projects, I get prompted to choose between Shortcuts, Repositories, etc., then after adding a Repo, I only see the Shortcut prompt. One of these days I'll figure it out... ¯\_(ツ)_/¯

@Constance Hua - figure out your problem? If not, can you rephrase your question? 🙏

Ahhh - yeah, it's the Jira app's home directory, not yours. ^_^

@nina_schmidt - hi Nina! Who has access to the server to find and modify either the jira-config.properties or jira-application.properties files? If it's a sufficiently small list, I would reach out to those individuals to see if anyone made the change.

@sangsub.kim - after making changes to your jira-config.properties file, have you restarted your Jira app on your server?

If you don't get prompted for an item type, I'd go into your project's settings, then click "Development tools", then connect Bitbucket Cloud that way. Good luck!

@joe holdsworth - sorry to hear about your troubles! When you click "Add item", you should see a prompt to add either a shortcut, repository, or pages. Then after selecting repository, you'll see "Integrate Bitbucket" as the final button.

@GD_Google_Developer - your first question alone is an interesting one. Can you rephrase what "analyzing icons" means? 🤔

On the bright side, having a single issue view will make it a lot easier for support teams to help users. I'm heartened there's communication on a rollout plan (and hope that continues!), and that the plan refers to upcoming improvements. I think it's obvious here from all the feedback in this thread that many more…

If my answer helped, feel free to accept my answer! 

@Angela Beck - are your customers internal to your company, or external? (That is, do they have accounts in your Jira Cloud instance?) If they're internal, you can always create a Kanban board to show open support tickets, sorted by priority. There are many ways to handle sorting - sorting by drag-and-drop might be…

Glad you're good to go! 

@Rob - hi Rob! One option is to create a new test project, but choose "share settings with an existing project" (FYI, this isn't available on Cloud Free plans). Things like reports, SLAs, and request types, will be copied over to the new project. Of course, since project schemes are shared with the production and test…

@Alex Kuterman - hi Alex, is this still happening for you?

@Abhijit N - hi Abhijit! You can query for specific issue link types - is that what you're looking for? If not, can you rephrase your question?

@[deleted] - hi Pamela! * What are the major products/product lines/or categories that are being managed? You can use project components or a few custom fields ("Category", "Product Line", etc.) to categorize the work. * Create multiple boards for each product owner (PO). You can create a board and configure the board's…