Dave LIAO Community Champion

@MichelleBushong - review Atlassian's documentation on watching issues. To note, ensure that whoever is trying to watch a particular issue has permission to watch issues within that project. Hope that helps!

@MichelleBushong - hi Michelle! Are you trying to watch an issue, so you can receive updates via email? Can you attach a screenshot?

Oh, whoa, totally didn't notice the new quiz section. It's "above the fold" on my large monitor, but not entirely. 👀

@Taranjeet Singh - I'll let you know as soon as I play with Data Lake! 😉

@Taranjeet Singh - my default's eazyBI since it has a closer integration with Jira (on-prem and Cloud). Data Lake itself includes integrations with major BI tools - what tools are your company and/or clients using? Hopefully there's an intersection between what's included and what's being used. :)

@Michael Lagergren - hi Michael! Any lessons learned you can share here (two years later!)? Hope all's well!

@Alyssa Warren - hi Alyssa! If you've heard any stories or learned any lessons since last year that your team would like to share on the Enterprise community, please do. 🙏 Personally, I've served many organizations that use Jira Service Management, and it's interesting to see how JSM fits at different places, either as the…

@Brant Schroeder - hi Brant! Curious, how did your comparison turn out (if you can share)? If you're still looking, have you considered Cloud's various plans (Standard, Premium, Enterprise) and features against your organization's needs?

@Tom Kakanowski - welcome Tom! The more, the merrier! I'm also interested in the same subjects that you work in - organizational communications, enterprise agility, accountability and growth! My focus is configuring software to support organizations at scale, and aligning software to support business processes. If you're…

@Alaiza Ghin - hi Alaiza - are the fields you're trying to find as measures or dimensions imported properly (or at all)?

Please write back if they're able to pinpoint what the issue is! I feel super invested now 😄

@[deleted] - that's a weird one! Reach out to Bluehost support to confirm if you've added the TXT record in the right place/format/etc. If dnschecker doesn't see the entry, Atlassian wouldn't either.

Si tiene una nueva pregunta, use el botón "Preguntar a la comunidad" en el encabezado. (¡Esperamos que su problema haya sido solucionado!) Via Google Translate

Si tiene una nueva pregunta, use el botón "Preguntar a la comunidad" en el encabezado. (¡Esperamos que su problema haya sido solucionado!) Via Google Translate

Here are instructions for Jira Cloud! https://support.atlassian.com/jira-cloud-administration/docs/export-issues/

@[deleted] - also, as a sanity check, put in your domain here: https://dnschecker.org/all-dns-records-of-domain.php and confirm you see the TXT record present?

@Karen Wille - no problem! I don't 100% understand your setup, but if there's specific questions that come out of your configuration effort, search Community! If you don't see a relevant question that someone else may have asked, of course create a new question.

@[deleted] - instead of @ , try replacing that with the actual domain's name (it's a stretch), e.g. catsareawesome.com

@[deleted] - if you're on Atlassian's free plan, free community-supported support (from volunteers like me!) are your primary option. Can you screenshot your TXT record in Bluehost, so I can sanity check it? Feel free to crop judiciously or redact any entries you consider private.

@[deleted] - bummer! A few hours max should be sufficient time to try again. I would suggest the HTTPS method of verifying then - way easier if you're your domain server admin (or know one).

@Karen Wille - hi Karen! Regarding: "One of my team has set up JIRA Service desk." - did they change your current Jira project to now have a service desk portal? Regarding: "When a client logs a ticket to the JIRA service desk it is being set by default as Fusion Internal Security level and they cannot see it." - for that…

@Tuan Anh Hoang - Summary is the short title of an issue (Story, Epic, etc.), like "Build front page header". Hope your CSV template was a success! 

Gotcha - Bluehost's DNS config is pretty straightforward (I've actually used them before!). Have you tried removing the TXT record, then re-applying it? Sanity check: Your host record should be "@" (no quotes) as you mentioned. And you can re-paste in the atlassian-domain-verification value as you did before.

@[deleted] - hi Ken! Where are you configuring DNS? Are you with a service like Cloudflare, GoDaddy, etc.? If I* have personal experience with your service, I can tell you how I've configured my TXT records. * or someone else on this forum

@ben friedman - there's no way to change this text without employing a third-party add-on (if one exists to do this). What text are you looking to replace that with? Is the goal to make it clear who the agent is replying to, if it's an internal customer (for example). 

@ben friedman - hi Ben! This currently isn't possible, and there's no workaround that I'm aware of. I'd consider adding a help prompt to your Description field to let customers know they can manually add markdown (asterisks for bold, for example). There's an open suggestion to get a markdown editor for customers, you can…

P. S. I definitely suggest opening a ticket with Atlassian to check into your issue. I'll also escalate this thread to them as an FYI

Strange. Can you get to the Notification Scheme list (the list of all your schemes) on the admin page? Shortcut: Tap G-G on your keyboard and start typing "notification"

@Phil Borrell - as a workaround, can you click "Summary" (in your project's settings), and see what Notification scheme is configured for your project? Try clicking into the scheme from there. If that works (or not), it sounds like a bug you're experiencing where you can't get to the notifications scheme for your projects…

@Phil Borrell - try clearing your cache and cookies and load that screen again? Try in an incognito window? Can you get to the notifications section of other projects you administrate?