Dave LIAO Community Champion

Lunch as a perk is a pretty awesome perk (assuming the food is good). One of my past jobs had a pretty healthy lunch (catered) most days of the week.

Hopefully you can remove those for cleanliness! 

#pandemicpathfinder #pandemicpathfinders - you saw it here first, folks! Had to tag this article as "pandemic-pathfinder" 🤓

@silver.suld - is this still happening? Does your Jira have any third-party add-ons installed that may be injecting CSS and affecting the way styles are shown on your screen? * If so, ensure the add-on is not injecting faulty CSS * If so, ensure the add-on is enabled (and licensed, if it's not a free add-on), so it's…

@egregor x - to confirm, the garbled text should be appearing in Cyrillic?

@kiranmai genkolla - hi Kiranmai! Can you rephrase your question? For example: * If a user selects "deskside" from custom field A, then * Display a specific set of values in custom field B? Appreciate any insight!

@Sol Palma - take a look at this article from Atlassian about DMARC. They have a few suggestions that will help with email deliverability.

@Phil Borrell - hi Phil! Sounds like a coincidence. Locking down the "Create Issues" permission wouldn't prevent someone from seeing a specific admin screen. Can you share a screenshot?

@hrc3000 - start simple. From what I'm reading, you're looking to use Jira like a CRM: * Create an issue type called "Household". * Create custom fields to capture what you want - when creating fields, use numeric, select lists, or checkboxes. This type of data can be reported on, or queried against. Freeform data (like…

@Jimmy Seddon - looking ahead to 2021, also! It's been interesting so far. I like your 2020 retrospective. p.s. I also changed jobs during the pandemic - I wonder if there's a term for that? 👀 p.s.s. As a Doctor Who fan, I appreciate the last GIF.

@Monique vdB - thanks Monique for gathering the challenge lists, and pushing this program along! 🙏 @Erika Nunotani - hi Erika! I'm liking the Kudos iterations, especially as the Kudos pane and its gadgets/widgets/sections (what ARE they called) begin to look more "natural" and integrated into the overall Community…

I've never seen tracking info injected into incoming Jira Service Management emails (by Jira, that is), and it wouldn't make sense for Atlassian to add such info into the request itself (where it would be openly visible to anyone looking at an issue's "Description" field.). Atlassian (as many vendors do) does track how we…

@Ben Emmons - if you can, send one of those emails (the ones you send from NetSuite to Jira) to your own email address, and inspect the email's code. Do you still see the tracking URL there?

Hmm, I suspect those beacons are coming from your internal system. Can you give us any more details on that system? Is it an in-house application that your company developed, or a commercial product?

@Kieren - is it possible to opt-in to the new user management experience earlier?

RSVP'd - catch everyone next week!

@Tom Kakanowski - ha, those demo cards remind me of a Key and Peele skit, gotta find it...

@[deleted] - the Summary field can't be blank. However, if you want to bulk edit a bunch of issues to have the same Summary, you can use the CSV method to do this.

Looking forward to it, thanks for organizing! Now I'm reviewing the FAQs to see what questions haven't been asked... 😅

@Markus Pöhler - did you ever figure this out?

@minor Sibaja lopez - can you give more detail please? 🤔

@Terry Kennedy - make sure you add the desired custom field to the "Create Issue" screen for that project.

@minor Sibaja lopez - what kind of inventory? Can you give us more insight into the tracking you're looking to achieve? Speaking of insight, take a look at the Insight add-on from Atlassian. It's intended for asset management and might suit your needs.

@Nilesh Mehta - I recommend creating a new question (click "Ask the community") so your question gets more visibility. Offhand, I'm unsure if this is possible, as it doesn't seem like it's possible to reference CSAT/satisfaction info via the API. Hopefully I'm wrong!

@Hannah Chamberlain - hi Hannah! Unfortunately there is no way to customize where epic appears on your boards. The top board is a Next Gen board (as you stated), where epics appear flush to the issue name. Regular (current gen) boards show epics justified right, next to their issue IDs. As of now, there's no way to tweak…

Ha, my response was fast because I happened to be browsing Community when you posted. 😉 Anyway, ensure that the person trying to view those logs is also a project-level admin. Generally, this means adding them to the project (under People) and assigning them the "Administrators" role.

@SP Support - is the issue that you have a site-admin that can't access the admin page for Jira Service Management email logs? example: https://<your-company>.atlassian.net/secure/admin/SDMailInfo.jspa OR the project-specific specific page for email logs? example:…

@meredevelopment - any luck on this? Hopefully you were able to retire your accidental Cloud site?

@Dan Olson - no problem! Hmm, I'm still unsure why service needs to be selected twice (regardless whether there's direct user input or not)? I think I'm missing part of the use case here, but I haven't had enough coffee yet. 😅 Since you're using Jira Cloud, are you (or planning to) using Automations to handle "if user…

@Dan Olson - hi Dan! For the "Request new software" SR, seems like a cascading select list would work: * Parent list = Application name * Child list = Roles for that app If you want to get more complicated than that (seems like you want to), can you rephrase "But I don't know how to associate the Affected Service with the…