Dave LIAO Community Champion

@Wildirson Pires Cintra Ferreira - O prazer é todo meu! (with machine translation support)

@Yatish Madhav - of course, if you have a specific question that hasn't been asked in Community, ask it, and I'd love to try to answer it 😂

@Yatish Madhav - hi Yatish! I moved this question from the Jira Service Management section of Community to the Atlassian Cloud Migration interest group, where I'm sure there will be more useful feedback for you. Take a look at posts in the group to get an idea of challenges others have faced. Good luck! 😊

@Brittany Joiner - I had no idea I could attach animated GIFs and have them animate on cards. #lifechanging

@Brittany Joiner I squee!

@Malka Jackson [Isos Technology] - I forgot that I had a leather case, too! I realized the phones were built like tanks so I eventually didn't bother with carrying the case with me.

@Justin Clark - is it possible that one of the users is not logged in with the user that you think they're logged in as? Say, if your company has domain aliases or some other reason why a teammate might have several user accounts? Just thinking through all the possibilities. 😊

@Patricia Albuquerque - Unfortunately it's not possible to export customer satisfaction comments out of the box in Jira. If you already have Microsoft BI connected to your Jira instance, refer to this comment in ticket JSDCLOUD-4317. It might give you (and/or your database administrator) an idea of which database column to…

I remember playing with one of these - early Nokia phones were ridiculously hardy. I think I saw a YouTube video showing someone running over (with a car!) a Nokia candybar phone, and the phone surviving... ah, here it is

@Patricia Albuquerque - hi Patricia! Go to the Jira project you want to see satisfaction info for, then click "Reports" (in the left toolbar), then choose "Satisfaction". Hope this helps!

@Gerhard Schmidlechner @Choon Keat Seet @Matthew @Patrick Schuh [brainbits] @Jaime Capitel @Darryl Lee @Brant Schroeder @Laurens Coppens @Alex van Vucht (GLiNTECH) @Gonchik Tsymzhitov Thank you all for chiming in, and supporting each others's responses)! 🙏

Can they both try to add the same user(s) as participants? Do you know if either user is working on the ticket from the agent view, or customer portal view?

@Numa Jequier - excellent, glad to hear. p.s. Have a croissant for me - or get yourself some amazing Cambodian food (I love Bambou d'Or in the 13th) - I miss both of those things from Paris! 😊

@Numa Jequier - hi Numa! Try this JQL instead: project = CSM and issue in linkedIssues("NALO-94") The type of Jira project (Software, Business, Service Desk, etc.) doesn't impact the JQL used.

@Justin Clark - hi Justin! Do the users have identical permissions for that Jira project?

@Carlos Ramirez - can you rephrase your question? You can have separate SLAs that operate on different calendars based on specific criteria. Specific criteria could include the organization that the reporter is part of, like so: reporter in organizationMembers(organizationName) -- where organizationName is the name of the…

Maybe for Atlassian Team '21? I'd love to see a recording of a meetup like that. ♥

@Wildirson Pires Cintra Ferreira - for your JQL, try inclusive logic, like so: status changed to (RESOLVIDO, Fechado) BEFORE "2021/03/01" AFTER "2021/02/01" Not sure what date range you need, but hope this helps. FYI I used machine learning to translate what I think is Portuguese? 😊

@Grace Chang - takes a rockstar to know one!

@Community Manager - in five months it'll be two years since we met! Ahh, in the Before Times... 😂

@Malka Jackson [Isos Technology] - your post made me laugh as I read "drop kick". 😂

@Monique vdB - thanks for the recognition! I've been meaning to contribute to the group, and now that I'm part of this Community (officially), I appreciate that little extra bit of encouragement. Congrats to the whole team for doing what we do - whether or not we're paid to do so, it's obvious that we're all delivering…

@nina_schmidt - your username is extremely lucky! *******

@Chris Fortmueller - as you might know, there are two types of mail handlers - the one you can implement for any Jira project, and then the built-in mail processor that Jira Service Management has. You can read more here: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/…

@Linda Milne_Togetha Group_ - Ingress is basically Pokemon Go with some mechanics differences. I feel like Pokemon Go is Ingress Lite. 😂 That's my understanding, anyway... Zombies Run! is just a fun way to get lots of running in. That game doesn't care whether you're running on a treadmill or in a specific direction. I…

Ditto? 

@Ulrich Agricola - interesting! Can you verify if there are truly more than three results with forschung in it? 

@Frank Santiago - hi Frank! First, I'd suggest learning about time tracking, then configuring time tracking in your Jira instance if it isn't yet: https://support.atlassian.com/jira-cloud-administration/docs/configure-time-tracking/ After your team has tracked time on issues, go to your Jira project, then click Reports,…

@Dirk Ronsmans - that 7777 trainer prefix is nice! 

Trainer request sent!