Piyush Annadate _ACE Pune_ Community Champion

My bad @Steven Janvrin , Board INSIGHTs isn't available for DC yet.

Hello @Ramesh Krishnan , Welcome to the Community ! Project -> Reports -> Sprint Report -> Open the closed sprint -> Make updates and Complete the Sprint. Here's the full details about reopen a sprint - https://support.atlassian.com/jira-software-cloud/docs/reopen-a-sprint/

Hello @Steven Janvrin , In Jira Service Management 5.3, asset and configuration management tool got a new name: Assets. While they moved away from the old name— Insight—Assets still gives you the same functionality you’re used to.

Hello @Piergiorgio , Welcome to the Community ! Would recommend for you to open a ticket with IT team or L1/L2 team at your company. Another is to scroll to bottom of your Jira site, configured if, there should be "Report a Problem" button in Jira.with that, you can submit a request there and that would send a notification…

I checked, and nothing on the discontinuation; until new version have changes and you upgrade.

Hello @Preethi , Welcome to the community ! If the customer details for particular customer is on a field - that would be on that work item only, you may need to do automation or other mechanism to copy again to new ticket. If you've assets, then you can fetch the assets location details and populate on the new ticket 

Welcome @Marat Popov 

Hello @Jermaine Aguilar , Welcome to the Atlassian Community ! Jira Service Management (JSM) jumped from version 5.x to version 10.x. -Up to 5.x: JSM followed a regular incremental versioning system (4.x, 5.x, etc.), usually in sync with Jira Platform versions. -From 10.x Onward as I can recall 2024 probably: Atlassian…

Hi @Shruthy Ravi , Welcome to the Atlassian Community ! Same question as of Dmity - what 'Saga' is? Is that a issue type or connection or data name? Charts via gadgets: Created vs Resolved Chart Pie Chart (e.g., by Assignee, Status, Priority) Two-Dimensional Filter Statistics Filter Results Average Age Chart Time to…

Hello @Marat Popov , I did a review once, never used though. Few details I can recall as below: -Connection Pooling: Reduces the overhead of establishing new connections by reusing existing ones, leading to improved performance and reduced resource consumption.…

Hello @Jy , By default 'Organization' field doesn't support smart values; you can use more action to add json. In the below screenshot, I've looped through the organization list of issue (customfield 10002 is my organization field); and added the organization ID to via additional fields.

Hello @Alexandru Magiaru , Atlassian Knowledge base just got an upgrade, let's have few time to pass by to check again with updates.

Just on a safe check, can you use the existing token and do a test search like a GET another issue and try again. As @Mikael Sandberg said, I heard something going away, but nothing on changelog yet https://developer.atlassian.com/cloud/forms/changelog/ Above API same as one mentioned here ?

Hello @Rosana Casilli , Can you confirm that token created from account is valid? It may be an issue related as below: - The account which created token may not have license or active anymore? - The token may be expired (Atlassian rolled out - any API created does have max 1 year of expiration date)

Hello @Kenta High Sugi , Welcome to the Atlassian Community ! New style of JIRA and the url you've sent doesn't have relation. Can you share the actual issue via screenshot?

Hi @TE , Simple answer - that depends on organization. They would hire someone who knows infrastructure + Application, else infrastructure team and SME different.

Hello @Ed Michael Salaysay , Welcome to the Community ! Anyone who submitted form should have received email about the issue created; if not, they can visit the side and check for the issues wherein user is reporter. 

Hello @Jogchem Andre Oord , Currently there's no option to disable or hide those native popup. You may vote on this though https://jira.atlassian.com/browse/JRACLOUD-77222

Seems you've got it, filter to have update and also the exclusion setting.

Hi @Hari Krishnan R @Michael Theißen-Beusen , There was an incident about 10 days ago related to Description field error. This may be something specific to the configuration on your sites, so I suggest you create a support ticket for assistance with this.…

Hello @KAZUHIRO KOIKE , You're seeing new issues created for every email reply — this is not an automation requirement actually, but a configuration issue in the email request handling settings probably. By default, JSM is designed to thread emails as comments on the same issue if: (Ref this) - The email reply retains the…

Welcome !

Hello @Jeren Wunder , What is the 'Request type' for TS-355? I assume that TS-355 has request type as something which is FALSE for first checks, and here in Automation, the IF is in the single line of automation, hence first fails, it won't run for next If. Try using Branches to run multiple IFs, OR use if-else condition.…

Sure @Joshua Stokes , Scenario: An org has enabled that any users with aabbcc.com domain can login directly; they don't need any invite or access request; and a group called as GROUP_XYZ. Now that groups is default access for that application in org, hence new users with aabbcc.com domain will get added into this default…

Welcome !!

Hi @Otto Mertz , Welcome to the Community ! Can you share the filter screenshot? [Kindly do not upload data that contains sensitive info].

Hello @Lipsa Mohapatra , Though user have permission as Manage Sprint in the project associated with the board - there could be a chance that the Sprint is associated with some other board. Trust me, I had similar issue and lot of head scratching, post all the checks I found that the sprint was create from another board as…

Hi @Alex Harrison , Stories disappears just after they are created/linked with EPIC?

Hi @Aleksandr Derugo , Seems the update for appovers is performing on a single initial changes; you have to update the approval with the department fields changes as well. Can you share the config at moment?

Hi @Nikki Wester , Welcome to the Community ! You may add your colleague to 'Request participants' or 'Watchers'. If your project notification have Watchers added, it would work; whereas Request participant will get all notification anyhow.