Rahil Hameed Atlassian Team

@Noel Rodriguez-Lebron the 'Send Customized Email' action is available to all customers except HIPAA customers. Please try again, and if you encounter any issues, don’t hesitate to raise a support ticket so our team can assist you.

I think I"m struggling to understand the difference between Journeys and Playbooks? @Susan Hauth _Jira Queen_ Journeys provide the ability to define an end-to-end flow of work by stitching together multiple work items across multiple projects. They provide a clearer way for you to visualise a work process that links…

This feature is really shaping up quite well. Any updates on timing for when Journeys will be covered in native site backups? Josh, are you referring to having access to this feature in Sandbox? Journeys should be available in Sandbox 

@Rune Rasmussen Thanks for your feedback! We’re working on visualizing in-flight journeys and adding more detailed reporting for specific journey steps. We’re also exploring better journey versioning to avoid creating multiple automation rules when updates are made.

@Michael Dominic we haven't made any new updates. Can you please raise a support ticket with all the details for the team to investigate. thank you!

@Nena Kruljac * The journey type filter in queues is rolled out to production. This filter is available if Journeys have been enabled in Feature Lab within your project settings. * Assets field mapping in journey config, along with conditional logic, is planned for release at the end of September. * You can currently…

@Nena Kruljac Currently, journeys only support automation rules that are created directly within the journey flow. For more details, refer support document Add Automation rules to work items in a journey type. Thanks for your feedback, we recognise this limitation and will look to improve it in future releases.

@Rune Rasmussen To delete a file from a rule, click the Trash icon on the file, then click Update to save your changes. Currently, files are limited to the specific action they were uploaded to. Files cannot be reused across different actions or rules; you will need to upload the file separately for each action or rule…

thanks @Brita Moorus we would like to hear your feedback on how we can improve journeys for onboarding and offboarding use cases.

@Harrison Ponce the Link element does not support smart values You can use a code snippet in the content section to create a hyperlink with smart values refer https://support.atlassian.com/cloud-automation/docs/use-smart-values-with-rich-text-editing/ 

Thank you @Olivia Nedved @Rick Westbrock @p_janevski for your feedback! we'd love to hear more about the specific use cases or scenarios where you find the cc and bcc functions helpful. In the meantime, please continue using the 'Send email' action in automation.

Thanks for your feedback, Tim! To clarify the use case for the Cloud-First Migration Execution Experience: the goal is to centralize all migration efforts in one place, making it easier to track and manage migrations—whether you’re moving Jira and Confluence together, or handling migrations through APIs or CMAs. This…