Ansar Rezaei Expert

Did you check the log of automation? If you see this page in your instance, You can see what happens for each occurrence of calling this automation. Here You can click "Show details" to get more information: If it's not clear for you please give me a screenshot of that page.

You're Welcome. So please hit my answer as Accepted :-)

Hi For see field in request editing page, You should add that field to Create screen for that request type, As you did it before.

Is it a classic service desk project or Next-Gen one? The following guide is valid for classics. If you have any trouble, let me know. Add a new status to your workflow with the name "reply received". Workflow editing is available from here: https://<yoursitename>.atlassian.net/secure/admin/workflows/ListWorkflows.jspa and…

Hi @Massimo * The summary field is always required and need to have value, You can't do anything with it. * Project Key appear on different pages. You can see all of the project keys here:<jira-url>/secure/project/BrowseProjects.jspa?s=view_projects * Could you give me a picture of your ticket where you want to see the…

Hi You can continue with the current instance. When you want to change it, You create a backup of the current one, and when you restore it into a new Jira instance, server ID and Licence associated with the new installation.

Hi You can use Enhancer Plugin for Jira: https://marketplace.atlassian.com/apps/5139/enhancer-plugin-for-jira?hosting=server&tab=overview It has a custom group picker that you can filter it's values.

Hi You should check these: * If the confluence service running or stopped. To check this search and open Services app from Start menu and find Atlassian Confluence service there. If it's stopped, run it. * No other application running on the same ports on the same machine that confluence uses(8090 - 8091) * If you have a…

You can define a virtual transition that came back to the same status and with the name for example Edit Component. You should emove the component field from the Edit screen. Then create a screen with only component field on it. Then using this screen on virtual transition and restrict access to this transition using…

Hi You can have this functionality using this app: https://marketplace.atlassian.com/apps/1214172/extended-schemes-for-jira?hosting=server&tab=overview

Hi Go to the project setting. Your url something look like this: https://<yoursitename>.atlassian.net/projects/<projectkey>/settings/details Then delete the project from the top right of the screen.

Hi @[deleted] Did you see this page: https://confluence.atlassian.com/confcloud/import-a-confluence-space-724765531.html You should Export the space content from the source Confluence Cloud site and then Import the space content to the destination site. To Export Space content go here:…

I think you didn't complete your answer? So what happens? If it's not set, It's because of the indexing problem. You should call it before indexing post function(number 4 above). So by changing it's position, your problem solved.

Hi You have several options: 1- Create subtask under parent collaborative task per collaborator 2- Create a multi-user picker custom field and name it, for example, assignees. Left default assignee field empty and use this field to chose multiple users. 3- Collabtaros assigned task among themselves when they work on the…

Hi You did it well. As I see you choose Service Request Issue type for the request so you should add the new field to Service request create screen that you can find it here: <jira-url>/plugins/servlet/project-config/<project-key>/screens For editing new field you should come back to the custom field page, search your…

Hi You can use a specific label for all of this standups and list all of them by Content by Label Macro:

Hi Go to <jira-url>/secure/admin/ViewCustomFields.jspa and create a new select list custom field and it to the issue type of your project that you want. if you can't find which screen you should add, from following the link you can find screens of your project:…

Hi In the cloud, you could type slash / for the same functionality.

As you said, "...including third party app" I suggest this. By the way, you could design a simple table with two column. At each row, the first column contains issue details and the second column for your purpose. Another solution that comes into my mind is to let users comment on issues and bring the last comment (There…

You can design a simple form in using confiform plugin with just two fields, the first field is the Jira issue type, and the second one is the Comment field type. You could find a sample form here. Then you can set permission for it to customers just able to edit the comment field. If you need more detail let me know.

I check the Cloud version. The same exists, and you could find it in the project setting.

Hi Consider you have 'reply received' status in your desired workflow and have transitioned from the status which you are waiting for reply form customers, Go to <jira-url>/servicedesk/admin/<project-key>/automation and click on Transition on comment. There are lots of configurations there you can use. If you explain your…

Hi I hardly translate the message in the picture to English :-)) I think you create a business type of project. Boards are available for Software types. You should have a Jira Software license to create these projects.

Hi Which version of the Jira Service desk do you have? You have this option right inside the portal. Go to <jiraurl>/servicedesk/customer/portals and hit the Customize button, and there you could choose a logo for your Help Center. This is the main page for all portals. For each specific one you should go here:…

Hi Atlassian doesn't recommend modifying built-in files insides it's apps because you maybe face upgrading issues in the future. Did you try using some client-side solutions like usersyles.org?

Hi @Ahmed Zeb Could you specify if you have Automation for Jira plugin or not and when you want to send this email?

Hi This happened to my recent posts. Did you know How I can handle it?

+1

Well done! Thank you so much

Hi @Alex Medved _ConfiForms_ Is it possible to show a table view of issues with a query? I did the same you said and it shows all of the summaries in one field. Here is page source for it: <p>============================ Application Link==========================</p> <ac:structured-macro…