Rebekka Heilmann (viadee) Community Champion

I stumbled across the same thing today and not found a really good solution. It's odd, that the filter User function only works for Single User Picker?? I tried out creating another project role and only giving it limited permissions. The role needs at least "browse project" permission to get listed in the User Picker in…

Yes. I tested the rule myself. It worked for me. Some other guesses, as it's difficult to know for sure without having access to the issue, the board and so forth. - there is no active sprint when you execute the rule - you execute the rule on an issue, that is not part of the board's filter (which cannot be true, if the…

Hi @Rob "Efficiently" you would probably do it as a Docker Image (or similar). So configure what you need and replicate. Don't configure any users other than the local admin user. You'd only need to swap out the license key and it would work (theoretically anyway). Problem is: Database connections and such would all use…

The proper way would be to configure your custom email as outgoing adress as well and use Jira as your main tool. Why would you want to switch between JSM and Email? Workaround might be: put your custom email adress in CC when you reply to your customer. If your JSM Instance is set up to add replies as comments to existing…

There is a global setting in your JSM Instance. You'll find it under Settings (Administration) > Products > Jira Service Management > Configuration If that is set correctly, maybe this explanation helps you?: How the email request processor decides if an incoming email should be a new issue or a new comment in Jira Service…

Just like all other configs, issue level security is managed in a scheme. A project can either have scheme or not and that decides on the feature being "activated" and how. As it can make some things quite intransparent i would only ever use Issue level security if I absolutely have to. Otherwise I would always go for…

A Two-dimensional Filter-Statistic can give you Severity by month OR System by Month. I don't know of any "standard" gadget that can have two header columns structuring the data. However you could have two of those Gadgets, one for Evolution, one for Telestage (or possibly a third one to give you the total) and put them…

You'll also get the id with {{issue.team.id}} 

Happy to help - if that answers your question, please accept it as such, so other users can see it's been resolved. Also: if you need any more info/help on JSM, get in touch. We are an Atlassian Partner and can help with licensing, customizing and such. If you need someone local to you, you can use the Atlassian Partner…

No resolutions, just excited for lots and lots of exciting stuff happening this year. Some of which are a lot of Atlassian projects internally and with customers. (Also... lots of great trips planned ;) )

Either way, yes ;) If that answer helped you, please accept it as solution, so others know you're question has been answered.

have you read the documentation @Mayuresh Kamble has provided as well? Add custom email addresses for product notifications | Atlassian Support To be able to sent emails from custom domains you need to add that domain to your Atlassian Organization. I guess that didn't happen yet.

Yep - although syntax in Automation would be Trigger: Field changed - Start Date If: issue type = x (or Dropdown value= x) Then: Edit issue field -> add n days else if (...) Then: Edit issue field -> add n days else (...)

I don't exactly understand what info you want your users to put in and what that should result in to be honest. It almost sounds like your create screen doesn't contain any specific fields, hence why users are not giving you detailed info? It's easiest if you can show one example and screenshot the following: Issue create…

Hi @Ayush Lawania Go to project settings > Notifications > Notification Email and change it to your custom email adress.

Hi @Guruvachan Jain As far as I know, notifications on Rule Execution Failures are only sent by email: You cannot access the rule status from within the rule itself.

You mean the Support form? Were you logged in with your Atlassian Account? It shouldn't be free form but rather give you all sites that you have access to.

Hi @Chris Olofson I would say it depends on whether a lot of teams are using the same development workflow or if it is just one team that has this requirement, Also, things I always consider: * Is it different people doing the different steps or is it one person? * Do I need to differentiate the steps for reports or any…

Hi, {{issue.team.title}} will give you the Display Name. If you use "Log Action" and just print out "{{issue.team}} it will give you all attributes of the team field in the Audit Log, in case you need any more info.

If you don't have the option to just add it to your Confluence anymore, then best option is to contact the Atlassian support and ask nicely ;) Atlassian Support

You could use the Issue Collector (or use Jira Service Management) or just the normal create Screen. In all cases, a Jira issue will be created, as that is entity that all logic is based on. However, you can create Automation rules that will automatically close (or delete, but not recommended) issues based on the info in…

What do you want to achieve? "Visible" means, that this Portal (e.g. this Project) is visible in your JSM Instance's Help Center. If you change that, nobody will see it, customer or not. It looks like one of your project admins or Service Desk agents invited that person to join the project. 

You can access the team field like so: {{issue.team}} by issue.team.title you will get the name in clear text

What do you mean by "block"? Make them read-only? Is "domain initiative" a custom Issue Type in your instance?

Can you elaborate on what view you are referring to? Where in Jira are you and what exactly is confusing you? Maybe provide a screenshot? Blue and green are used in the context of workflows. Blue are Statuses of the Status Category "In Progress" and green is used for the Status category "Done", while grey reflects "Open"…

Can you give a little more info on where exactly you are and what you are trying to do? Kanban or Sprint Board? Epic Panel activated or not? Ctrl + Shift works for marking multiple issues in the backlog view, but only if they are in one "block". Not sure if that's what you're looking for

The field "Components" is always a multiselect. You can think of it as a way to order issues horizontal compared to vertical (Epic > Task > Subtask). Every component has a lead and a default assignee, so you can use them to order issues to people automatically, otherwise it is just another way to group issues. So it really…

You split the issue before you close the sprint, leave the original one in the sprint and create the new one in the backlog -> you'll find the option "Split issue" on right click in Backlog view. Estimation is updated on the original issue and therefore updated in the Sprint report. But: Because now you can close the…

Just a wild guess, but did you add the "Sprint" field to the Screen Config?

I checked our Atlassian Org and found, that it tends to be technical or deactivated Accounts, that appear in managed but not in Users. The Users Tab show only Accounts that already have access to at least one product. Managed Accounts are all Atlassian Accounts that use your claimed domain. (If you ticked "claim all…