Rebekka Heilmann (viadee) Community Champion

You're very welcome :) 

As @Marc -Devoteam- said, this is most likely a 3rd Party App. You will have to check the options of whatever App you are using for that. I guess you have to add languages manually to that. Not sure if the App is regarding the translations you provided via the "standard" JSM functionality. The Vendor will probably have a…

@Marcus Jones I see you are a Community Leader now - do you have any info on what the "Certificate of Achievement" is?

Hi @Andrew Q. You can restrict setting the Due Date with the "Schedule issue" permission. If you grant that to a Project Manager role but not to the Developer role (if they are already in different project roles), Developer won't be able to set the Due Date. With Automation you can check for changes in that field and…

You're welcome. If you can click "accept answer", so other Community members see your question's resolved? :) Thanks!

Hi @Maximilian Mata and welcome to the Community! Usually Customers will set their prefered language in their Atlassian Account (Profile). If they are not logged in, the browser's language will be used. I've never seen this dialougue before. From where did you open that?

Hello @artelus this is the Atlassian Community. Neither of us has or can gain access to your Organisation. You need to open a request with the official Atlassian support: Atlassian Support

Hi @Info Promptlaw and welcome to the Community. You will need to edit the Issue Type Scheme that's associated with the project. Have a look here: Associate issue types with projects | Atlassian Support

Hi @Rohit Sharma and welcome to the Community! There is no limit on Issues. The only "sizing" limits as of today are on Users, Emails, Automation rules and File storage (Attachments). You can see any limitations in the pricing overview: Jira Pricing - Monthly and Annual Subscription Cost per User (atlassian.com)

Hi @Arunkumar Mohan is there a specific reason why you need a table? The "Child pages" macro can be set to show direct children only. What is the end goal with the table? Maybe there are some other options if we know what you want to do exactly.

Hi @Michelle B I don't think there hasn't been any update since this post: How can I associate a Issue Security Scheme to a T... (atlassian.com) There are feature requests providing that option for Team managed Projects (prior "Next-Gen"). Considering that "Team-managed" projects are meant for Teams and within those there…

Hi @Arvind Iyer and welcome to the Community! In what view do you want to see the information? Issue view, Dashboard, Filter result? You can create a custom field and populate that with the "Resolver" when the issue is resolved. Have a look at this Community-Post: Solved: Question regarding "Resolved By" tickets…

@PJ Zaiac Thank you so much for a quick response and fix! The only other badge that seems to be bugged as of now is the "Leaders' favourite". I don't think I already fufilled all of it, but should at least have one in any category. It says 0 in all though. I know I had answers voted and posts liked by several members…

It depends on the integrations. Some are linked to a project itself, some are linked by mentioning the project key. Some will be more integrated than others. If they are integrated per API than that might be affected as well. So you would have to find that out for your specific integrations. Maybe there already is some…

Right. The Link between SUPPF-709 and ECOSUPP-2214 is an "Issue link". "Issue links" can be established between any Issue Type from any Project (as long as you have permissions in both) and is described by the Link names than can be set for the whole Jira site. This type of link is NOT hierarchical. The Link between…

Hi @Elif Alverson The Re-Index happens in the background but could result in some minor performance issues. Nonetheless, I would do it in quieter times. The main concern is any existing Weblinks, for instance in Emails from Jira. If you do not have other integrations (Code Pipelines and such) other than that, there…

Could you maybe just provide screenshots of where your Issue Link? I am struggling to understand which structure you currently have. Is it: Parent-Issue is Parent of Issue ; Issue is parent of Sub-Issue (Sub-task) OR Parent-Issue is Parent of Issue ; Issue is Linked to Sub-Issue (other Issue) If you go into the "Sub-Issue"…

Hi @Pejkó Sándor are you speaking of a Parent/child relationship or actual Issue links? There is a difference between linking issues (hierarchy independent) and linking Epics to tasks or tasks to Subtasks (Parent-Child relationship). However, none of it copies content other than a link to either issues by default. You…

Hi @Terry Gupton with JQL you can find out if the Assignee was Empty (= Unassigned) on/before/during given dates: assignee was Empty on "2024/01/18" I don't think that will suit your needs though, as your report will have to have "flexible" dates or dates that depend on Created, (i.e. x days after issue was created). I…

Hi @Hessel.Friedlander and welcome to the Community, there is no way to achieve that with JQL. A workaround might be to use a Dashboard and a 2-dimensional Filter Gadget. You can have Status and Assignee on the axis. You can sort that by "Total" which would give you the number of assigned issues per person in this case.…

Hi @Adam Walczak the Status Page itself is not always 100% accurate. Just because the Marketplace component is working, doesn't mean every functionality is, if integrations (in your case - Jira) are not. Installing the App has little to do with marketplace itself. They worked on the issue affecting Jira and - at least for…

Hi @REITER, KIMBERLY and welcome to the community! Firstly, can you confirm you actually are talking about Dashboards and not Boards? To cite @Nic Brough -Adaptavist- : " A board is a view of a selection of issues, that you can use to see and update them. It displays them in columns, with each column representing a step in…

Hi @Maria Valdes there shouldn't be any limitations on issue links, even in the free tier. Are you using the "Link issue" function? There is a difference between linking issues (hierarchy independent) and linking Epics to tasks or tasks to Subtasks (Parent-Child relationship). For the latter, Epic is a System issue type…

Hi @Lopes, Bonnie Q sorry for the late answer. This is under Project settings > Issues > Collectors. So no major change in function or accessability it just moved within the settings.

Hi @Andrew Jezard Any project set up in the same Jira Service Management Site will have their portal in the same help center. You can hide portals (i.e. projects) in the help center or restrict them to customers in the specific project but you will not be able to have a completely seperate view for one of them. Depending…

It worked now. I used {{issue.Affected Services.name.split(",")}} No need for a variable - that was a Layer 8 problem ;) - I didn't know that Automation appends Log messages into one output if there is no action in between. Now I just need to figure out how to copy the the corresponding Affected Service to each Sub-Task ;) 

Hi @Xavier Sharing Dashboards and Filters is a Global Permission set in the Jira Administration: Manage global permissions | Atlassian Support Can you check whether that is enabled?

Hi @Bill Sheboy It's not a custom field. Affected Services is a System field that is connected to the "Services" Feature from JSM. If I change it to {{issue.Affected services.split(",")}} it doesn't return anything at all.

Hi @Jeferson Carlos dos Santos You can use the Dashboard feature for Reports like that. The Report feature within JSM is restricted on Service KPIs. I would suggest using the Two Dimensional Filter Statistics. You first need to create a filter first, that would probably look something like: project = MyJSMProject and…

Hi @bartlomiej.jochym You can check whether the Author is a customer. In this case, the Author of the comment also triggers the event so a simple user condition works: