Rebekka Heilmann (viadee) Community Champion

You need to replace the Value with whatever ID that Role has in your system. Go into Settings (Jira Administration) > System > Security >Project roles and click "Edit" on the Service Desk Team Role. Check the URL of your browser, as it will contain the roles ID.…

Aaah. Tricky :D glad you found it and thanks for letting me/us know!

Hi @Alexandra BRIOUDE Have a look at this thread: Solved: Disable comments for closed tickets, but enable in... (atlassian.com) You can edit the workflow's properties in the workflow editor: Add a workflow property | Atlassian Support I would suggest trying that out in a test site or at least a test project with a copy of…

I am with you as far as the "Bug" goes. I logged the field value and it definitely changes when adding and submitting forms. It's not logged in the issue's history though, so my guess is, that Jira doesn't store old/new values and therefore doesn't trigger This is how you access the "before" value and it looks like that…

Hi @Daniel Block that sounds like a bug. I am assuming you are testing with one and the same issue (or at least issues in the same project) in all views? This is a bit like "switch it off and on", but have you performed a ReIndex after the Upgrade? Sometimes that works wonders.

Hi @유보람 What kind of information do you want to put into Jira fields? Where is that information stored currently?

The field "Affected Services" is only available to Logged-In Users (that are customers in your project). So if you open your portal as Agent, you will see it. Incognito-Customers won't. You will either have to restrict your portals to logged-in Users or offer a different type of input for your users that you then could…

Hi @Pierre CARRAZ and welcome to the community! Have you checked if the following setting is correct: You find it under Settings (Jira Admin Settings) > Products > Jira Service Management. Default is no, it should be set to "Yes" if you want responses added as comments.

Hi @Greg Cook I assume you actually deleted the statuses as well as removing them from all Workflows? On Data Center I would restart the Server and do a ReIndex. You could kindly ask the Atlassian Support to do that for your Cloud site. I know they have the option from personal experience.

Can you attach a screenshot of the problem you are having? I am not following. Is your portal Open to everyone or do they need to log in?

Hi @Rupali Mohanty and welcome to the community! Have you added the "Affected Services" field to the Request type or are your Agents filling the field in the issue view and you want the users to see it once it's filled? "Request raised on behalf" is a system field that appears when a Service Desk Agent opens a Request in…

Hi @Frederick Lim and welcome to the community! If you go to the admin.atlassian.com page and choose your Organisation, under Directory > Users you should be able to find the user. Click on the name and you'll see all Products he has access to. You can simply remove Products or change the role for the product there. The…

No - you will get support based on your License type. Atlassian Support Offerings | Atlassian Support | Atlassian Documentation You cannot "force" the ticket to be routed to a specific team.

Hi @Marat Minnebaev and welcome to the Community! Have you added the Roles to the Permission Scheme that your project uses? I suspect you need to do so before adding someone to the Role in a project. Per default, a project role has 0 permissions in any project.

Hi @Sari Kachorovsky is the Standard search working? I would open a ticket with the official Atlassian Support, as you seem to be in the Premium tier. They will be able to confirm whether there is something up with your instance or Jira in General. 

The "watch your issues" option only automatically adds you as Watcher on the issues you are editing/creating/working on. You will have to edit You should still receive the notifications under the "Bell" icon on the website, even with deactivated Email notifications.

So, for different requirements you can do several things A) You are satisfied with the rule and it works for all future issues (as you only want the field copied in the beginning) -> leave it as is B) You want the field copied everytime the field changes: Change the trigger to "Field value changed" -> Tactic Leave the rest…

Hi @Hildon Gomes and welcome to the Community! What kind of Report are you expecting? On Sprint Boards you have Epic Reports that gives you something like that - however, your "Goal" Issue Type would need to be an Epic. View and understand the epic report | Jira Software Cloud | Atlassian Support Depending on whether you…

Hi @Maham Nadeem unfortunately, the membersOf function still doesn't work for teams. There is an open feature suggestion: [JRACLOUD-77746] The JQL function "membersOf" is valid only when used with the user Groups. - Create and track feature requests for Atlassian products. The second JQL works like so: "Team[Team]" = ID…

Hi @Nicole Miliano and welcome to the Community! for any advice on Automation rules it's easiest, if you can screenshot what you have so far. That will probably help us understand what you're trying to achieve as well, as i'm left a little bit confused so far ;) 

Hi @alex_petukhov and welcome to the Community! Have a look at this question: Not able to create new board (no project could be ... (atlassian.com) Those 3 projects, what type are they? It needs to be Software (or Service) projects rather than Business projects. I assume you chose the "create from existing project" option?

Hi @Leena Pratheepan can you elaborate on "does not work"? Does it not do anything? Can you share the Audit Log's Details i.e. "show more"?

Hi @Maroof Ahmed Malik The screenshot didn't upload - i guess you need to upload it via "insert photos" rather than copy paste it. If you are an Atlassian partner you can open a Migration support ticket with the official Atlassian Support Team. They will be able to help you with any technical issues.

Hi @Clair.Dobie and welcome to the Community! Is your question referring to the Atlassian support or do you want to configure your own Jira Service Management instance to route tickets based on Support Times?

Hi @Wakil BENAMOUR @Michael Bordash asked a similar question the other day: Solved: Compare two issue types over time? (atlassian.com) What do you mean by "sort by status"? Do you want to know what each of the issues current status is? You could have one gadget showing issue creation over time and one showing the current…

Hi @Pablo Rojas and welcome to the Community! Just to make sure I understand you correctly: you are watching issues and receive notifications on those issues in your App, but you don't get the same notifications on the Web-App? Notifications are set on Project basis. Depending on the configurations, watchers are notified…

Hi @[deleted] and welcome to the Commmunity! Assuming your Sprint board has 4 columns each with one status mapped and you just drag the issue across the board to transition it between the statuses? It could either be a Workflow config or an Automation rule, that automatically removes the Sprint value from the issue when…

Hi @Thangarajan Marudhachalam and welcome to the Community! Using the Workflow to achieve that is indeed the best option. You can add conditions to the transition, however there is only a check for subtasks, not for Epic children, i believe. I've not found a way to access the "old" status of the issue through Smart values…

The XML doesn't store any info on how the statuses were arranged in the Workflow view. Therefore they are arranged by a certain set of rules which you cannot change. Have to tried to export the Workflow as "Workflow" rather than XML?

Hi everyone, how do the Compass Components work with Services in JSM? I cannot find any connection so far, meaning at the moment I would have to manage a Service and its connections in JSM and in Compass.