Rebekka Heilmann (viadee) Community Champion

Does the Customer have other Requests with a different Type or project? The Status name can be set per Request Type. If not I'd have to create a test case on my instance to check myself.

@Apryl Harris it looks like it. There are a couple of free options: Confluence apps | Atlassian Marketplace This specifically looks promising: Source Editor PRO for Confluence | Storage XHTML ADF | FREE | Atlassian Marketplace

Can you check Administration > Products > Jira Service Management > Organizations ? My screenshot is from the Customer Section in one Service project. There are no further settings needed. It even works between Company and Team managed Service projects on my instance.

Where did you change what exactly to Open, In progress and Closed? 

Hi @Manon Mackey No, you can't. The list will show all Status names that you are showing to the customer per Request Type configuration: You can rename statuses and sum up to show the customers less, but that will apply to the Request detail view as well as the Request overview and therefore the dropdown.

Hi @Jeremy Sikkema and welcome to the Community, have you restricted the Portal access to customers only? Is your Microsoft Account added as Customer to the project? Not sure where it is "connected" to in this context?

Hi @Brock Jolet I can't say how to change the trigger but here's some info on how Rule executions are measured: * Rules which don't execute an Action will not be counted towards the limit. When the Conditions in your rule aren't met, it won't count. * Log Actions (Automation Log) don't count as "Action". Therefore, if your…

It's always best to provide context to screenshots as a) there are several places that look similar and b) Cloud is changing daily ;) I would assume that your Jira is in Dark mode in general, as my Editor appears in "normal" white. There is no feature to set single features/views to a different mode.

Hi @Jared G 1. Yes. Behind the field "Organization" lies the functionality of sharing Requests with colleagues. Customers will be able to choose whether to share the Request with everyone in their org or no - if set up correctly. 2. Organizations are shared between projects 3. I suggest simply asking the Vendor that…

Hi @Dao Bacon and welcome to the Community, I assume your JSM portal is restricted to Customers only? (no public access) Do you need a One-Time Report or a regular thing?

Hi @ozama motohiro and welcome to the Community, where is this "task list" stored. Are you working in a Jira Software project to manage the "normal" tasks or are you referring to all Requests in your JSM project? Customers can only see Requests that have been raised by themselves or (if set up) by someone in their…

Hi @Carla Ann K. Rowland are you sure this isn't a Marketplace App? I only know of the function to share with the Organisation (When Orgs and Customers are managed by the Service Desk Team) or add single Request participants. I've never heard of "Read only users". Unfortunately my Demo instance is currently not available…

Hi @Pascal Tanzer and welcome to the Community, this is not standard Jira functionality. What Marketplace App are you using? Is it this one?: HTML editor for Jira issues | Atlassian Marketplace

Hi @Chris S_ and welcome to the Community. With default Jira you cannot create a filter achieving that as you can't limit the results in terms of number of results or other conditions. What are you doing with these issues? There might be Dashboard Gadgets that go in the right direction, but unsure why you need the filter…

Yes. Team Managed projects are designed to work independently only for one Team. Therefore the Board will always show all Issues in the project. You can however show issues from Team Managed projects in a Company Managed (or personal) Board.

@Peter Makki I believe so. I don't think logging out of any IdP-connected Application ever logged me out everywhere. I rarely log out at all though so maybe I simply never noticed. Might have something to do with the IdP Settings though? What are you using there?

Hi @Jay can you post the whole rule? If the Regex works (I've not checked that) ... The rest of the syntax looks fine. Usually no need for a step in between.

Hi @Christiane Klockmann This "selection" is saved in a Jira field I assume? SLAs apply to any issue that the JQL returns. You can freely define the JQL and therefore apply different SLAs to different issues.

Hi @Karishma no, you cannot restrict Request Types in one portal to only some customers and once a Request type is hidden, it's hidden for all. You would need to set up a second project and restrict that Portal to Customers only. You can then add a subset of the other project's customers. Customers from both projects will…

Hi @Peter Aldana For one JSM project you can only listen to one incoming Email-Adress which is either the Default or a Custom adress.

Hi @Michal Klucz Are you looking for the Email log feature? Project settings > Email requests > View logs (it will be underneath the Email-Adress) You can filter for Date and Status. I guess they'd be Rejected?

Hi @Bhargav Sai Pilla and welcome to the Community, does the Approver have a Jira Software and/or JSM Agent License?

Hi @Marcel Wimmer and welcome to the Community! Have you checked out this Article and Thread?: Jira Service Management - Portal-only account Sing... - Atlassian Community There are a lot of questions ans answers in the Thread especially. It is two separate configurations for internal and external users. Some users said…

It's not really obvious and the few places where it is documented are indexed poorly, as a Google search doesn't nessecarily find them ;) Now there is another Community thread that will be able to help others.

Hi @Weam and welcome to the Community! I wasn't able to test this as our Test instance doesn't send Emails at the moment. But, I found this old thread: Use value of 'request participants' in a comment (atlassian.com) You could either try to customize the Email sent (Project Settings > Customer notifications) and add…

Hi @william.fulwood I don't think you can move these as they aren't actual fields (or else you could find them under Custom Fields in the Administration).

Hi @Oskars Pētermanis Have you deleted it permantly? When you delete a space it is moved to trash first. You can check by going to "View all spaces" and fitler for the "trash" category. If your space appears there, click the (...) and choose "delete permanently"

Hi @Apryl Harris no, you can't do that with Email Handlers. Have you had a look at Issue Collectors? Use the issue collector | Atlassian Support They are customizable and probably have a better UX than Email-Templates. You can integrate them on any website.

Hi @Thierry Bouvet I have not. I know that Extension for Jira Service Management | Atlassian Marketplace provides that functionality, but there will be more than this one App.

I see - @Joël Kemnitzer For the field to be used as Approver (if you mean the default "Approval" function in the workflow), you will need a User or Group picker. In your case I guess Multi user Picker is best. The Users will have to be added to your Project (I believe Customer is sufficient) for them to appear in the User…