Joanna Thurmann Atlassian Team

@Tracey Bakewell You can turn off the customer notifications that are auto-sent from JSM. Take a look at the image. To set who customers can automatically share new requests with, Jira admins can change the Global settings .

Glad to hear ti!

For more on automation, see this well-timed nice post from Rachel Wright: Jira Automation Ideas

Here is Sam's reply from ealier. "The label functionality is the only real way to manage/filter your rule list at the moment. There is no way to add the date of rule creation to the rule list. This is a good idea though, I will add this to our upcoming projects to work on for the team. Cheers!"

Also remember that you can use "Log Action" to add more information to the log, e.g. what issue is being processed, some value on that issue, etc. See Automation actions

@Tracey Bakewell let us know once you got it working! :-)

Here are th handy links for automation: * Automation - Getting Started Guide * Jira Automation Rule Playground (template library) * Automate your Jira Cloud processes and workflows * Automation triggers * Automation conditions * Automation actions * What is a rule actor? * Run rules as another user * Import and export…

@Tracey Bakewell This rule should work. Tomorrow, we have a free webinar all about Automation. Register even if you cannot attend, so that you can access the recording later. Good luck. Power Up with Jira Automation --> Register Here

@djones Here are some examples: attachments * where in an issue can you add attachments, how do they display * what permissions are required links * what different types of "links" can you have on an issue * where in an issue can you add links * how do they appear (inside a field or in each in their own named sections) *…

@WW fantastic write-up. And thanks for your input @Matt Doar. They are most commonly referred to as self-reflecting, loop, or looping transitions. On the exams, they are called "self-reflecting". 

 @Jimmy Seddon 

@Katherine Lisman There's a free skillbuilder course: https://training.atlassian.com/issue-security-in-jira. And the accompanying badge exam (if/when you so choose to take it). https://www.atlassian.com/university/certification/badges/exam-asb-152 And…

@kudupudi nageswar - we have a Certification Accelerator Experience as part of Atlassian Team '21. There will be study groups for ACP-100, ACP-120 and ACP-620. I highly recommend it. https://events.atlassian.com/team21/training

@Amina CHAYEB I agree with Jimmy above; the ACP-620 is already available. With respect to other certifications, here is a good page to review https://community.atlassian.com/t5/Training-Certification-articles/Looking-ahead-to-new-Certifications-and-Badges-in-2021/ba-p/1624679

@Syed I hope you're aware of the Certification Accelerator Experience at Team 21. ACP-620 is one of the exams and there will be plenty of sample questions as part of the experience.

Me, three. :-)

@Malka Jackson [Isos Technology] - glad you're aware of the Accelerator. Well, hopefully you can get a buddy or several to get a jump start on ACP-120.

@Malka Jackson [Isos Technology] Have you heard that we are offering a first-of-its-kind Atlassian Universit Certification Accelerator Experience? It's exactly for this purpose; for groups preparing for the ACP-100, ACP-120 and ACP-620. But it's only for Team ’21 attendees. Find out more about the experience here.

@Gonchik Tsymzhitov - if you click the link above Atlassian University offered this free webinar, you can play it on-demand. Best wishes.

@Linda Milne_Togetha Group_ - yes, they are.

@Michal Patoprsty - yes within a day or so. Check back tomorrow.

To all aspiring Jira Jedis, Watch the webinar to see a few brand new Jira Software sample exam questions. And laugh when you notice that I myself failed the Star Wars trivia question. I tried to write a metaphor about Baby Yoda—you know to keep the whole Star Wars theme going—without watching the full Mandalorian series…

Sí, simplemente regístrese. Luego, puede volver y ver la grabación a pedido.

Hola, La respuesta depende de si utilizará predominantemente Jira en el centro de datos o en la nube. Para el centro de datos, el ACP-600 es de hecho el mejor lugar. Para Cloud, es ACP-620 (https://www.atlassian.com/university/certification/certifications/exam-acp-620). Marque ambos. Además, mañana es un seminario web…

@felix.weber Thanks for the comment. You have found the documentation I would have sent :-). 

@Dirk Ronsmans not out of the box, but perhaps you could use an automation rule to do the calculation of elapsed time and set a custom field value on a ticket.

Congratulations, Kat, and thank you for all your assistance!

Hi @Shankar Dharmaraj - here is a reply from our dev folks. 1 . Those fields (Epic Name/ link) are platform things, unrelated to ARJ. The behaviour here seems to be intended. I don't know a way to get the name in an export. 2. Cloud doesn't have the JQL function to get the parents of an issue but Server/DC does have one…

We're excited for those who joined the "JQL Basics" Team Tour training day session in AMER, EMEA and APAC. Anyone can post your JQL-related questions here. We would be happy to help you.

We're excited for those who joined the "Power Up with Jira Automation" Team Tour training day session in AMER, EMEA and APAC. Anyone can post your automation-related questions here. We would be happy to help you get the most out of Automation in Jira Cloud.