Liam Do - DevSamurai Atlassian Partner

Hi @Jessica H , Welcome to the Community, Just an addition to @Radwan Almsora response above, you can learn more about the Link cards features here: * Link cards Hope it helps 🙌 Liam

Awesome initiative, @Peter_DevSamurai ! Thrilled to be alongside you in supporting the HCMC Atlassian community.

Hi @Spiro Al Batrouni , Welcome to the Community! If you are a Workspace admin, try reactivating a user in the Workspace members section by selecting Reactivate. If the Reactivate option is missing, it seems like the team members' accounts you want to reactivate are managed at the organization level. You can try following…

Welcome to the Community @Tejus J 

Hi @ricardo_feeburg , Welcome to the Community! Even if the main status page isn't showing active downtime anymore, lingering glitches can sometimes affect specific boards or accounts. You can try to check your automation rules and configurations to make sure they're still active and haven't been paused or tripped up. If…

Thanks a lot with the source @Yana Misiura_BrizoIT 😁 @Mariem Daghbouji _Vectors_ As a fellow marketer, I think these insights are gold. I feel like they should be easier for other marketplace partners to find, instead of getting lost in the partner portal docs, so I wanted to highlight them here.

Hi @Annie Hall, When you remove collaborators from a Workspace, the change may not take effect immediately. There are a couple of things to check: * If you previously invited people who never accepted the invitation, those pending invites still count toward your 10-collaborator limit. Check for any outstanding invitations…

Hi @Cheryl Huggin, Instead of forwarding, you can try composing a brand new email directly to the Trello board address. If only one card is created, the issue is specific to how your email client handles forwarding (likely the HTML/plain text duplication). Many email clients send emails in both HTML and plain text formats…

Hi @Lenka Benedíková , Thanks for the extra details. Unfortunately, the Category field has some limitations right now. The current order of categories is determined by the sequence in which they were created (new ones always get added to the bottom). There's currently no way to reorder them using the drag handles you see…

Hi @Anna Cichocka-Radwan, Unfortunately, according to the Trello document, deleting a card is permanent, and deleted cards can't be restored. You can learn more details here: Archive or delete a card (under 'Deleting cards') Hope it helps 🙌 Liam

Hi @Travis Tuytjens , Welcome to the Community! Could you try these approaches to see if the app works: * Temporarily disable any Antivirus, firewall, VPN, and network proxy settings. * Try logging in with a different network (mobile hotspot) to rule out network/proxy issues. If none of these resolve the issue, I recommend…

Happy to help! If this solved your problem, marking this as the Accepted Answer would be greatly appreciated. Thank you!

Hi @Lenka Benedíková , In team-managed business projects, categories are managed directly from the list view, not from the issue screen or Jira site settings. You can follow this document to create them: Categorize work items in the list view (under 'Add, edit, or delete a category') If this doesn't work for your setup,…

It is so hard to narrow it down, but here are my three absolute favorites: * Catch Me If You Can: A fast-paced, pure fun cat-and-mouse chase with prime Leo and Tom Hanks. * Interstellar: Breathtaking visuals, mind-bending sci-fi, and an unforgettable soundtrack. * Parasite: A flawless masterpiece full of unpredictable…

Thanks for catching that @Arkadiusz Wroblewski 😁

Hi @ClouddyVr , The 10-member limit on the Free plan is counted across your entire Workspace, not per board. So even though your board only has 7 members, your workspace likely has 10 members in total across all boards. To check your workspace members: Click on your Workspace name in the left side panel of Trello Select…

Hi @Dhruv Chauhan, Welcome to the Community! You can learn more about Rovo from this document: What is Rovo? Rovo is included in all paid Jira, Confluence, Service Collection / Jira Service Management, and Teamwork Collection cloud subscriptions. Hope it helps 🙌 Liam

Hi @Claudia Ardura, if you are looking for a no-cost method for this, using Automation as @Germán Morales suggests is the best way to go 😁

Hi @Claudia Ardura , Unfortunately, Smart Lists in Trello have limited field support right now. This is because Jira and Trello have separate user systems — a Jira assignee doesn't automatically translate to a Trello board member. I took a look and found a third-party Power-Up that might suit your case: Jira + Trello 2-Way…

Hi @Kristie Meyer, If you want to cancel your Trello free trial, you'll need to contact Atlassian Billing Support for help. This is stated in the Trello document: Change or cancel your Trello plan (under Cancel a free trial) To contact billing support about a free trial: * Open the billing contact form: Contact billing…

Hi @Paula Lima , Trello plans are per Workspace, not per user across the organization. This means: Your Standard plan applies to one Workspace only (the one you subscribed for) If you have a second Workspace, it will be on the Free plan unless you purchase a separate Standard subscription for it The 3 paid seats only cover…

Hi @Doug Clark , Welcome to the Community! It seems like the team members' accounts you want to reactivate are managed at the organization level. This is mostly the reason why the Reactivate button is missing. You can try to reactivate your user account via http://admin.atlassian.com/, following this document: Deactivate a…

Hi @Mariana Acosta, Welcome to the Community! Rovo is currently operating normally, so this may be a temporary glitch on your end. Here are a couple of things to try: Hard refresh the page: press Cmd/Ctrl + Shift + R to clear the cached version and reload Try accessing the Rovo Agent page from a different browser Hope it…

Hi @Francisco Pineda , Your Standard license does include Rovo, so it should be available. You can check with the org admin whether it's activated yet, by: Go to admin.atlassian.com Select your organisation Navigate to Rovo > Rovo access Enable Rovo for your site and choose which products (Jira, Confluence) should have…

Sorry to hear that. Since @Mike - Dreamsuite Consulting has already escalated this directly to Atlassian Support, you are in good hands. Someone from their team should be reaching out to help you resolve this.

Hi @Chawin T , Sorry to hear you're stuck in a loop! Here's the step-by-step to submit a refund request: Go to Atlassian Support Choose Billing, payment, and pricing Select Payment, then Request a refund It will ask for a URL, SEN, EN, or invoice number — since Trello doesn't have a valid SEN or EN, scroll down and choose…

Hi @Danielle Strong , Welcome to the Community! There's an active incident with Trello, so some features might not be working properly. You can see more details about its status here: https://trello.status.atlassian.com/ Hope it helps 🙌 Liam

Hi @Peter Baschan , Since this behavior seems like a caching bug within the macro itself, the best approach is to reach out to the app developer (Vertuna) directly. They will be able to investigate this behavior thoroughly. You can create a support ticket with them…

Hi @Prasanna , Since you have already opened a support ticket, you are in great hands. The Atlassian Support team is completely able to cancel your trial period manually before any charges occur. At this point, you just need to wait for them to respond to your ticket. Best, Liam

Hi @Prasanna , You can follow this document to cancel your plan: Change or cancel your Trello plan (under the Cancel a free trial) If you haven't added any payment method, your Workspace will automatically downgrade to the free plan at the end of the free trial. This is also stated in the document above. Hope this helps 🙌…