Liam Do - DevSamurai Atlassian Partner

Hi @Ryan Moore , Could you please confirm whether your current project is a Business space or a Software space? In Jira, open the Space settings and look just under the space name in the left sidebar – it will indicate the space type (Business or Software). If you’re using a Business space, the Features and Backlog options…

Hi @Melissa Alves , It sounds like your company’s email/domain change caused Loom to treat you as a completely new user, so your old videos are still tied to the old email account/workspace. I’d try two things: * Log into Loom with your old email in an incognito window and see if your videos are still there. * Contact…

Hi @Rachel Cornwell , Welcome to the Community! When you see “no workspaces are eligible”, it’s usually related to how billing/admin is set up. * Make sure you’re an admin for the workspace you want to upgrade. * Go to https://admin.atlassian.com/billing → Subscriptions and try upgrading from there instead of inside…

Hi @Ernest Osborn , Welcome to the Community! The Trello List Wrap feature you’re using comes from a third‑party Chrome extension, not from Trello’s official product. Because of that, Trello itself doesn’t control how the collapsed lists look or behave. To adjust or fix this behavior, you’ll need to contact the extension’s…

Hi @Rosa Fossi , Welcome to the Community! Thanks for sharing your template – that board looks really useful for job tracking. At the moment, Trello doesn’t have a self‑service way for users to submit their own boards to the official Template Gallery. The gallery is curated by Trello, and from what I’ve seen it hasn’t been…

Hi @Deb , Could you please clarify which version of Loom you are using (Chrome Extension or Desktop app) and describe the specific error or issue you're facing? If you have a paid plan, you can contact Atlassian Support directly for further help: https://support.atlassian.com/contact/#/ Best, Liam

Hi @Ziv Ariely, Welcome to the Community! I completely agree with Arkadiusz, you don’t need to worry about being charged if you never entered your payment details. As far as I know, Atlassian products allow you to start a free trial without entering payment details. After the trial period (14 days for Loom), your plan will…

Hi @Mel Statner @Korea , You can refer to this doc to cancel your Loom description: Downgrade or cancel your Loom plan If you have already integrated your Loom account with the Atlassian system, refer to this: Cancel a subscription If you're still having trouble after trying these steps, it's best to contact the respective…

Glad I could help! If this solved your problem, marking this as the Accepted Answer would be greatly appreciated. Thanks! 😁

Hi @Kirstine , Yes, you don’t have to redo everything from scratch as long as you upgrade again to a plan that includes Custom Fields. You can refer to this statement from Trello documentation: Add a Custom Field to a card (near the end) What happens to Custom Fields on the Free plan Custom Fields aren’t available in Free…

Hi @Colin Adno , That prompt is asking for a verification code from an authenticator app because two-step verification (2FA) is enabled on your Atlassian account. You can use any standard authenticator app, for example: Google Authenticator, Microsoft Authenticator, Authy, etc. You can read this doc to learn more about…

Hello @Shubham Gauttam - Optimizory, Welcome to the Community! Hope you have a great time here 😁

In that case, I would recommend you contacting Atlassian Support for the best assistance: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hi @Twana Watson There is a learning path of Trello Fundamentals you may want to take a look at: https://community.atlassian.com/forums/Training-Certification-articles/Atlassian-University-Series-Trello-Fundamentals/ba-p/2213853 If you want to discover all Trello courses to find which suit you best, go to here at Atlassian…

Hi @Brett Nelson, Welcome to the Community! If you want to delete your Atlassian account, first make sure there are no active Cloud subscriptions/organizations (like Jira or Confluence) tied to your account (especially if you’re the billing admin). You can follow these instructions: 1. Cancel any subscriptions you manage…

Hi @V3 , This is the Atlassian Community forum, so we don’t have enough access to your Trello account or email logs to properly diagnose what’s happening from here. Since you’re on a Premium plan, the best next step is to contact Atlassian Support directly: Atlassian Support Hope it helps 🙌

Hi @Manuela Catalini , You can contact Atlassian Support directly to get the best assistance for payment issues here: https://www.atlassian.com/company/contact/purchasing-licensing#/ Hope it helps 🙌

Hi @Marie-Astrid de CAZANOVE, If you no longer have access to the old email address on your Trello account, Trello support cannot change the email for you for security reasons. In this situation, there are unfortunately only two options: * Regain access to the old email * Contact your former employer or email provider and…

Hi @Mandar Mangrulkar Jira Cloud keeps everything in sync across all devices by default – the web app and the mobile app use the same data. If you’re not seeing updates: * Refresh/clear cache* On desktop: hard refresh the browser (Ctrl/Cmd + Shift + R), or clear cache/cookies and log in again. * On mobile: pull to refresh,…

It's the Live Doc feature in Confluence for me. Since I spend a lot of time on documents, it makes working with others much simpler. It’s much faster now that we don’t have to click Edit or Save anymore. 

Hi @Amit Mishra, It depends on how the TESTPLAN issue type (work type) is configured in your Jira: * If TESTPLAN is a standard issue type (not a sub-task), it sits at the same hierarchy level as Story/Task/Bug (level 0) – typically a child of Epic and parent of Sub-tasks. * If TESTPLAN is configured as a sub-task issue…

Hi @Kristie Thompson, It seems that you are currently tracking the card update through the Activity section from the Board menu. You can try these workarounds: 1. Use the Watch board to get notified of most changes in your board: * Go to the board. * Open the board menu → Watch. (Docs) * This will notify you when: * cards…

Hi @Joan, Welcome to the Community! It looks like you are using the Loom Chrome extension. You can try following this doc to fix the microphone issue: * Troubleshoot microphone issues in your Chrome extension recording Hope it helps 🙌

Thanks and congrats to all the winners! 🎉 I use Confluence a lot to document my work – from writing articles and making plans to creating docs – and Rovo has really taken that experience to the next level. Everything feels quicker and smoother with an AI companion that’s so deeply integrated into the system. Thanks to the…

Hi @Katherine Harrison, It’s quite hard to handle real-time updates on documents in Trello without using some form of cloud storage. Trello itself doesn’t live‑edit Word/Excel files – it just stores or links to them. If you want real‑time collaboration, the best approach is to store your files in a cloud tool that supports…

Hi @Rochelle Schupbach , This issue is most likely caused by your browser blocking third‑party cookies, which can break the OAuth install/consent flow. Please try the following: * Open Gmail in an incognito/private window or a different browser, then try connecting again. * If it works there, the problem is usually a…

To recharge I usually swap my work devices for my PlayStation, it’s the best way to kick the anxiety. Other nights, I just want to fill my cup by snacking and rewatching comfort shows like Friends or The Big Bang Theory 😁

I got your point @AZQA. I see many other people have the same thought as you here. I did find a request ticket that matches your case (TRELLO-680). You can vote for and start watching it progress toward a fix or any workaround from their product team. Hope it helps 🙌

Hi @AZQA , In the current Trello card editor, description edits are not applied to the card until you click Save. Closing the card keeps your draft for you but does not update what collaborators see. You can check if a card has any drafts with a 'Unsaved changes' label when you click on it. Hope it helps 🙌

Hi @Ragavan You can refer to this official doc from Trello: Troubleshooting a slow board This article is also helpful for your case: https://community.atlassian.com/forums/Trello-articles/Boost-Performance-in-Trello-Unleashing-the-Power-of-Dashcards/ba-p/2442074