Liam Do - DevSamurai Atlassian Partner

Hi @Marie Alafaci, Unfortunately, Trello doesn't currently support custom reordering of labels. However, there is a workaround that other community members have found helpful. I noticed several people have asked about this same issue in this thread. In it, @Nicholas Denes pointed out that labels are organized by colour…

Hi @nagata shumpei , Jira Cloud's CSV import does support importing attachments. You can attach files to issues created (or updated) via CSV import by following this document: Import data from a CSV file (under Importing attachments) The files need to be hosted somewhere your Jira Cloud site can reach via URL (e.g., a web…

Hi @Stefani , There's an active incident with Trello. You can see more details about it here: https://trello.status.atlassian.com/ Hope it helps 🙌 Liam

That's also something I'm thinking about. Trello is managed differently from other Atlassian products like Jira and Confluence. Unlike those products which are site-based and tied to your Atlassian organization by default, Trello uses a separate Workspace model — so it doesn't automatically appear in admin.atlassian.com.…

HI @jiaren , Welcome to the Community! It seems like the account you want to reactivate is managed at the organization level (Atlassian Organization). You can try to reactivate your user account via http://admin.atlassian.com/, following this document: Deactivate a managed account Hope it helps 🙌 Liam

Hi @Georgy Charyev , Unfortunately, keyboard navigation between database cells is not currently supported in Confluence Databases. This is a known limitation, and there's an existing feature request to add proper keyboard navigation support: CONFCLOUD-79738: Support usage of Confluence's global shortcuts when focus is on…

Great course for Confluence beginners. Thank you, team!

Hi @rui.guo2 , The ability to delete content you created in a team space is controlled by a specific space permission called 'Delete own'. Your space admin may have updated the space permissions, or the permission configuration may have changed. Here's what to do: Ask your space admin to check the space permissions: Go to…

Hi @ITSupport , Welcome to the Community! I found these 2 documents would be helpful in your case, that you may want to take a look at: * How to manage Trello in your organization * Verify a domain to manage accounts To regain managed user access for Trello, you'll need to re-establish control of that organization. Here's…

Hi @Hung Tran, From the post I mentioned, here are what I can point out for your questions: * If a parent Goal has NO Success Measures:* For existing Goals before the update, progress can still roll up automatically from Sub-goals * For Goals created after the update, sub-goals will no longer contribute to progress. *…

Hi @Yetimo Art, Instead of routing Outlook emails through your Trello Inbox, you can send them directly to a specific board. Each Trello board has a unique email address that creates cards automatically on that board. To get the email address for your board: Open the board Open the board menu Select Email-to-board Copy…

Hi @Kyle Gunby, Welcome to the Community! I’d suggest contacting Loom Support for this one: * Need help with your Loom account? Here’s how to contact Support (and get help faster) They'll be able to troubleshoot this for you. Hope it helps 🙌 Liam

Hi @Hung Tran , Atlassian Goals has shifted toward an OKR-style model with Success Measures (and linked Metrics). This change affects progress calculation: * Progress now primarily comes from Success Measures/Metrics on a goal (averaged across them). Sub-goals often no longer automatically contribute to the parent’s…

Hi @Jason Etters , You cannot change your work account's email to your personal email because it's already tied to your personal Atlassian account — this is expected behavior. Trello doesn't support merging two accounts into one. However, there are a few ways to consolidate your boards onto your personal account before you…

Hi @高嗯嗯 , Trello does support offline mode in the mobile app. Here's how it works: * Download and log in to the Trello app on your mobile device (iOS or Android) * Once all boards are fully loaded, you'll be able to access those boards without an internet connection (in some versions, you might be required to enable the…

Hi @1220attr , If you only use Trello and no other Atlassian products, you might not have a dedicated "Atlassian site URL." In that case, there's another route to reach out to the support team to avoid entering the site URL: * Go to https://www.atlassian.com/company/contact/purchasing-licensing#/ * Select Others → Enter…

Hi @Trần Đỗ Khánh Vân , To create a new Workspace: * Select your profile icon in your Trello header * Choose Create Workspace You can see more details here: Create a new Workspace Hope it helps 🙌 Liam

As far as I know, for security reasons, there's no possible way to do that without your old email.But you can try contacting Atlassian Support and describing your case to see if they could help: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hi @Marian M_ Powell , You can follow this document to change your email address: https://support.atlassian.com/atlassian-cloud/kb/change-atlassian-account-email-addresses/ However, based on your provided information, you'll still need access to that old email address to verify the change. If the old email was from an…

Hi @Lothar , Yes, this can be normal depending on how your account is set up. There are a few reasons Atlassian might log you in without asking for a password: Your organization uses SAML SSO: If you're already signed into your company's identity provider (e.g., Okta, Azure AD, Google Workspace), Atlassian authenticates…

Hi @Simon Browning , Because your Trello account is still tied to your old email address, you'll need access to that inbox to verify the change. If the old email was from an organization, try reaching out to your IT/admin team to temporarily reactivate the mailbox (or set up forwarding to your new address). Once you can…

Hi @Antonio Bonev, On a Free plan, if you don't access the site for 120 consecutive days, Atlassian considers it inactive and will deactivate it. After deactivation, your data is retained for a period of time (between 15 and 60 days, depending on your subscription and billing experience) to allow you to reactivate. If…

Hi @1220attr , Is your new email address already associated with another Trello or Atlassian account? The Trello document states: It is not possible to change an email credential to an email address that is already in use with another Trello account. If that's the case, you can follow the steps under "Can't change…

Hi @Elodie Dabin , You can follow this official document to cancel your Loom plan: https://support.atlassian.com/loom/docs/downgrade-or-cancel-your-loom-plan/ Hope it helps 🙌 Liam

Hi @dI , In this case it sounds like your account may be managed by your organization. I’d first suggest reaching out to your IT/admin team to check whether they deactivated your Atlassian account and if they can reactivate it. You can find more details…

Hi @Daniel ABDULAZIZ, Welcome to the Community! The answer is yes. A good way to approach this is to create a custom Rovo Agent that’s specifically instructed to create Jira work items based on a user story (and optionally link them back). This keeps the workflow repeatable and consistent for your team. Atlassian’s…

Hi @Mohamed EL-Okbey , Based on official docs, deleting the Workspace is permanent, and there is no undo. But the boards within the Workspace won’t be deleted. Instead, your boards in this Workspace will be closed; only the Board admins can see and reopen the boards. You can read more details…

Hi @razzlegames Welcome to the Community! A 403 in the browser (especially on the comment/update endpoint) usually points to a session/auth or network filtering issue rather than a normal 'cache' problem. Since the mobile app works, I’d try logging out, clearing site data for trello.com + Atlassian login, and testing in an…

Hi @Hope Leonhardt , You can edit a checklist directly on the card, but you can’t edit an automation-generated “template” checklist in one central place and have old cards update automatically. To change your process, you have two options: 1. Update existing cards manually Hover any checklist item to: rename, reorder,…

Hi @dI , Welcome to the Community, Try asking your Workspace admins to reactivate your account from the Workspace members section by selecting Reactivate. You can see more details on the Reactivate section here: What is a deactivated user? Hope it helps 🙌 Liam