Nikola Perisic Community Champion

Welcome to the community @Esme Wang ! There isn't a direct way of deleting the labels, rather: * Using the JQL to find the labels and delete the issues that contain these labels For example, for the Kanban Project, I have created some dummy labels and used the JQL to find them (you can use this query in your search, just…

Hello @Osama Al-Areky There is the similar issue that was being reported for Jira Software, but you can refer to it as well: https://community.atlassian.com/t5/Jira-Service-Management/403-Error-on-Jira/qaq-p/1773538 Long story short, there seems to be an issue with the billing of your organisation which also was being…

Ah sorry, Evert: There is the option "Channel access" which is redirecting to the Global permission of customer portal, which is not something that you are searching for. Workaround for this would be to add these stakeholders as customers (this doesn't take the license seat).

@Evert Morren Atlas Admin Hello, yes there is. To do this: * Go to your space settings * Choose the anonymous access Click on "Edit" and depending on the permissions you want to give to your stakeholders modify the options.

@Cengiz Gonen No worries. I also saw the status page from Atlassian that everything is fine from their side. Is this happening when you are deleting one issue as well or when you do the bulk action of deleting more issues? I also tagged Atlassian to see this issue as well.

Hello @Lakshmi Kumari Sure, here are the steps: 1. Start creating a new service desk project (choose the template) 2. On the second screen when you fill all of the fields, you need to check this box "Share settings with an existing project", when you click this you will get an option to choose a project:

I see, I also added a tag for Atlassian, someone should be answering to this. This also might be an issue with the Confluence app itself since the cross browsing doesn't work pretty well with Jira as well on Firefox. 

Welcome to the Atlassian community @Sumit Gangwar ! First you need to make sure that user has the Browse Projects permission within your project. Second, the API documentation for getting all of the projects is here: https://docs.atlassian.com/jira-software/REST/9.13.0/#agile/1.0/board/{boardId}/project Remember to…

Welcome to the community @Tara Moore ! By default, Jira Service Management doesn't have a certain limit for the access, only the limitation of the access for the users, since (at least for cloud) there isn't a metric that determines for how long the user has been active on the JSM. Currently, on the marketplace there isn't…

Hello @María Ferreño Serra , Have you tried to change the language of the Jira from your side first? You can do it from System -> General Configuration: Now since the virtual agent needs constant training (which you can define in the workflow in JSM for the virtual agent), you can define the answers on a different…

Welcome to the community @aditi.jha ! Sadly, this is not possible, because: * You do not have the premium version of Jira * Even if you did, the feature of Insights measures active users across the products in general like Jira, Confluence, JSM and the other apps There is no analytics for this, even the product of…

Hello @Veronika Dvorska , Have you tried adding that customer as a request participant: You should be able to mention them. Also, if that doesn't work, tell your admin to check the permission for that customer, more specifically the "Browse Users" permission and to see if that user has the project role that is needed for…

Hello @Anton Gustafsson ! To add the external users (guests), you would need to do the following: * Since these are the external stakeholders I am assuming that they not have an Atlassian account and they would need to go to the whiteboard without any additional logging in:* If that is the case then you need to allow the…

@Cengiz Gonen Are these error messages changing every time, because I saw that the error code was different?

Great timing @GNarsimhagowda - Empyra ! Just to add: * Go to Project Settings * Click Features * Scroll down until you see "Development" and toggle off the "Releases"

Hi @Madhuri Latha Bhumireddy ! This is a really interesting question. Steps that I have reproduced: * Checked the screens of my project - none of the screens contained the "Released" field - these screens did not contain any "View Screens" at all * This is happening to "Task" and "Story" issue types * Reviewed the "Issue…

Welcome to the community @Cengiz Gonen ! Couple of questions: * Is this happening on the cloud or on the server instance? * Which browser are you currently using? * Have you tried to clear the cache and also use the incognito mode? * Can you post a screenshot of the issue that you are facing?

Welcome to the community @Fernando Villarreal ! This issue happened here as well: https://community.atlassian.com/t5/Bitbucket-questions/Not-receiving-email-to-reset-Bitbucket-2FA/qaq-p/2348301 Another reference which is more accurate than the previous one was in here with the same screenshot from your…

Welcome to the community @Magdalena Płaczkiewicz ! Sorry to hear that you are experiencing this issue. Couple of questions: * Which operating system are you using? * Have you always faced this issue on Chrome or it started to happen recently? * Have you tried using the incognito mode in Chrome? * Can you post couple of…

When you add them as customers to the project, they need the license, but you won't be charged for that license. And yes, you can limit what users can do by modifying the permissions.

You would place a ticket for Atlassian telling that you want to use 20 agents and to upgrade to 20 agents. They will do the rest for you.

Hi @David Plesu , Yes you can use the free version, since you can have unlimited number of customers for any plan.

Sure @Gabriela Landó * Go to the Home of your spaces and with the filters click on "Trashed": 2. Click on the three dots of the space you want to delete and select "Delete permanently" 3. You will be prompted if you are sure to delete, click on "Delete this space"

Hello @David Plesu , Hope are also well! To answer your questions: 1.What is an agent? Agent - person responsible for resolving the issues that customers have requested to be solved (customer - anyone who submits a request). The 3 agents are the ones who have the role of "Service Desk Agent" 2. When you say a lot of the…

Hello there @Learning Innovation Kft. and welcome to the Atlassian community! A lot of people get confused about this and many get advice to get redirected here: https://support.atlassian.com/trello/docs/invoices-and-receipts-for-your-trello-subscription/ You may not be able to see Additional invoice details as this was…

I've added an atlassian tag, hopefully someone will reach out.

Hello there @Gestão , and welcome to the Atlassian community! There is no storage limitation, rather the limitation of attachment file size that you can upload to your card for premium it is 250MB is the max for an attachment. More information can be found here: https://trello.com/pricing

Hello there @Kristian Nørhave and welcome to the Atlassian community! By default, sadly, Trello doesn't have an option to change the color. However, the app named Planyway, can solve your issue by selecting the labels. In order to accomplish this: 1. Download the Planyway app from the Power-Ups 2. Set few issues to your…

Hello @Jonathan Baltus and welcome to Atlassian community! Yesterday, someone had this issue as well: https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-to-BitBucket-with-any-Browsers/qaq-p/2589591 @Patrik S could you please take at look at this as well? Or someone from the Atlassian team can assist…

Also, I am not affiliated with them at all, just saw their app, test it for the problem that @Alessandro Barbieri had.