Nikola Perisic Community Champion

Thanks @Ireen Heemels ! I also presume that the notifications are set by default (Project Settings -> Notifications). Raise a support ticket for Atlassian to check your email address for bounces, since this something that happens to the users on cloud when they are facing this kind of issue and Atlassian blacklists the…

The 500 status page indicates that something is wrong with the server which is on the Atlassian side.According to their status page, everything is operational. If this issue persists from your side after trying everything from above, please raise a support ticket.

In that case, it is not possible to have a default issue type showing for each board.

Hello @Lucas de Souza , Can you post a screenshot of the property that you have added to your workflow. Also this article: https://community.atlassian.com/t5/Jira-Content-Archive-questions/Block-Workflow-Transition-for-Reporter/qaq-p/1997857 mentions installing a JWME app that will expand the possibilities of editing your…

No problem Brigit, If you can mark this as accepted, I would appreciate this. Thanks!

Hello @Barkha Singh , Sadly only one link can be added to this image. Workaround would be to add links to the page directly for each phase, but I do not believe that this is something that you want to accomplish. BR, Nikola

Hello @Osama Al-Areky , Yes, there is an option for choosing a default issue type for your project. This is tied to the issue type scheme of that project, which you can find in Settings -> Issue type schemes -> Project key of your project and then the Default Issue Type dropdown: BR, Nikola

Hello @Birgit , Have you tried to clean your browser cache and also to access from the incognito mode? Also, log off and log back in and try it again. Do you get any response from the dev console in your browser as well? (like status codes of 400 or 500 - within that range) Try with different browser as well. If none of…

Hello @Ireen Heemels , Welcome to the community! Can you please post a screenshot of the settings for the notifications? BR, Nikola

Hi @Alison Wong , I just found an article that can solve your problem: https://community.atlassian.com/t5/Jira-Software-questions/quot-You-don-t-have-access-to-this-issue-quot/qaq-p/1544573 In here, there were some of the cases mentioned on why the user is receiving this error. Let me know if this article has helped you.…

Hello @Dan Turcanu , Welcome to the community, this is a mandatory field and when you raise the request you will see within the "Shared with" section the email of the person and the placeholder "Creator" Let me know if you can see this. BR, Nikola

Hello @Kathryn Reddie , As the article that you have linked suggests to try the Gallery macro, have you tried using it and did it solve the issue that you had? Let me know the results, BR, Nikola

Hello @Alison Wong , I've noticed that you are using the free plan, so the user is added through the site administration settings which is from the admin.atlassian.com and then selecting your organization -> Directory -> Users. Also, to double check, when you have invited the user to Jira, did you assign them the product…

Hello @Basak Kurt , Welcome to the community! For fetching the issue fields you can use: /rest/api/2/field For fetching the custom fields you can use: /rest/api/2/field/{fieldId}/context - where the fieldID is required in your path parameter. Hope this helps. BR, Nikola

Hey @Amir Noseri , I haven't found their number, here is the link to their support page: https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 BR, Nikola

Hello @Konrad Hagemes , Welcome to the community! Have you invited the user to your Jira site? with Invite option? Try adding them in incognito mode as well. If it doesn't work, as the error suggest, raise the Atlassian support ticket. BR, Nikola

Hello @Jonathon Crowley , Welcome to the community! I'd suggest to refer to this page, scroll down and you will find the answer provided by Brant. https://community.atlassian.com/t5/Jira-Service-Management/How-to-make-Issue-Time-Tracking-required-before-closing-or/qaq-p/1553635 BR, Nikola

I see, this must be for the server, since I cannot find it for the cloud?

Hello @Alison Wong , Welcome to the community! Have you checked if that users has the "Browse project" permission? Also, have you added them to the "People" section in the project? BR, Nikola

Hello @James Spencer , Can you please tell what do you mean by big picture? BR, Nikola

Hello, In order to organise your content, you can make a page tree like this: Bear in mind that "Back-End" and "Templates" are empty pages. This is how it is possible to create in Confluence. Back-End and Templates are examples. BR, Nikola

Hello @Matthias Fröhlich , Have you also checked the confluence-guests group permissions within the space as well? BR, Nikola

Hello @Fatima AALLA , New users are not automatically being claimed, so they would need to be claimed manually. You can find more info in here: https://help.okta.com/wf/en-us/content/topics/workflows/connector-reference/jiraservicedesk/jiraservicedesk.htm BR, Nikola

Hello @Tyler Sherrard , Welcome to the community! I'd suggest that you raise a ticket to Atlassian once more and explain that you have the premium license, even send them a screenshot from your product, which you can find on admin.atlassian.com and then selecting your organisation. Hope this helps you out. BR, Nikola

Hello @Mic , Since the XML format would be the closest to JSON, in that case I would convert to JSON. Try with this site: https://codebeautify.org/xmltojson Let me know the results. BR, Nikola

Hello @Ollie Roberts , Do you have any insights in dev console and the errors that are occurring? Also, have you tried using the incognito mode (since this clears all of the cache related to Atlassian)? If none of the options do not work and you still encounter this error, raise a ticket for Atlassian. BR, Nikola

Hello @Natascha Hartendorf , Welcome to the community! Since you are using this space for the anonymous access for external users, make sure that the "Admin" option is turned off. Hope this helps. BR, Nikola

Hey @Martino , So what I see from the status codes is that there are some conflicts with communicating with the app itself. Also, I've also looked around and found their documentation page: https://spacecraft.wikipage.io/ - they also have a service desk where you can report any issues. I would raise a ticket for them and…

Hey @Patrick Meeks , It is odd indeed. Have you addressed this issue to Atlassian by raising a ticket, since this looks like an issue from their side?

Hello @Terri Isidro , The permissions are tied to individual spaces, meaning that you would need to this manually for every space. BR, Nikola