Olha Yevdokymova_SaaSJet Atlassian Partner

Hi @Valiantys Support In Jira Service Management (JSM), a request type must be visible to at least one group or organization in order to be accessible, even via a direct link. If you remove all groups, the request type becomes completely inaccessible, leading to the "This request doesn’t exist" error. ✅ Alternative…

Hi @Nur Fatin You’re right that Jira Automation works after issue creation, so fields in Jira Software Forms won’t auto-populate dynamically while filling out the form. However, if you want to control which fields appear based on prior responses, you can achieve this using Smart Forms for Jira. ✅ What You Can Do with Smart…

Hi @Stoney deGeyter It sounds like you need a way to allow external users to submit tasks via a form without giving them full project access, while also ensuring that attachments (images) are properly added to the created task. ✅ Solution: Smart Forms for Jira You might find Smart Forms for Jira useful, as it helps with…

Hi @Greg You're on the right track! Since Jira's native JQL doesn't support direct comparisons between the assignee’s account ID and the form submitter’s account ID, you’ll need to handle this within Jira Automation. ✅ Solution Using Jira Automation 1️⃣ Ensure the Form Captures the Requester Add a User Picker field in the…

Hi @Tori Sampsell If you're looking to show available training time slots inside your form so requestors can select a time before submitting their request, you might want to check out Smart Forms for Jira add-on developed by my team. ✅ How Smart Forms for Jira Can Help 🔹 Use the "Embed Field" to Display an External…

Hi @Frances Suazo When using Smart Forms for Jira, you can ensure that all issues generated by a form are automatically assigned to a specific project during creation. Here’s how you can do it: ✅ How to Ensure Issues Are Created in the Right Project 1️⃣ Go to the Smart Form Settings Open the form you’re using. Navigate to…

Hi @Birthe Hendrix Your use case—automatically creating tickets from emails and following up with structured forms when more information is needed—can be effectively managed using Smart Forms for Jira add-on developed by my team. This setup ensures that all forms related to a ticket remain linked within the same issue,…

Hi Julia @ 55 Degrees By default, Jira Service Management (JSM) Forms require users to log in, even if you've enabled the "Create a shareable link" option. JSM’s customer portal allows external users to submit requests, but they still need to be added as customers in Jira. If you want to allow completely unrestricted…

Hi @Nick Winwright Since the users providing UAT feedback don’t have Jira access, Jira’s native forms won’t work for your case. However, you can use Smart Forms for Jira to collect feedback from non-Jira users while ensuring that each response creates a bug in your backlog automatically. How Smart Forms for Jira Can Help…

Hi @Pranjay Chauhan If you’re using Jira Service Management (JSM) and want to allow customers to submit requests without being added as billable users, you typically need to use the JSM Customer Portal—but that still requires them to be added as customers in Jira. To bypass this and enable truly open, unrestricted form…

Hi @Frances Suazo By default, Jira Business Project Forms are only accessible to licensed Jira users, meaning non-Jira users won’t be able to access or complete them. However, if you need external users (such as customers, vendors, or stakeholders) to fill out forms without requiring a Jira license, you might want to try…

Hi @Mathew Lederman You’re right—this question comes up often, but the answer isn't always clear. Forms in Jira Software projects are only available to licensed Jira users, unlike Jira Service Management (JSM) Forms, which can be shared externally with customers who don’t have Jira access. If you need to collect responses…

Hi @Yannik , I see you're trying to pull checkbox values into the ticket summary using Jira Automation. While radio buttons work fine since they return a single value, checkboxes return multiple values as an array, which might be causing issues in your automation rule. ✅ Alternative Solution: Smart Forms for JiraWith Smart…

Hi @Aleksandra Cieslak ! Thank you for your insights! It’s great to see interest in making Jira workflows more dynamic and efficient. I checked out your add-on:) Smart Forms for Jira focuses on form management, automating request handling, and keeping forms in sync with live Jira data. It’s all about structured data…

Hi David, You can absolutely create a custom form in Jira that allows your clients to request software enhancements or new functionalities. Jira itself provides Forms in Jira Service Management (JSM), but if you need more flexibility—such as custom design, possibility to embed on website and structured submissions…

Hi @Jack Yang It seems you're running into two common challenges when automating issue cloning with JSM forms. Jira's native automation does not support copying attached forms from the original JSM issue to the cloned issue. Forms are tied to the original issue and aren't automatically replicated when the issue is cloned.…

Hi @Rob Horan Unfortunately, ProForma content cannot be directly migrated to Jira Cloud without JSM, leaving many customers in need of alternatives for their non-JSM projects. To address this challenge, I recommend exploring Smart Forms for Jira add-on developed by my team. This app offers a robust solution for managing…

Hi @Mykenna Cepek I understand your concern about the feature gap between ProForma on Jira Data Center and the native Forms functionality in Jira Cloud. Migrating with significant functionality differences can indeed disrupt workflows. If you're looking for a robust alternative that replicates and even expands on…

Hi @Leah Bell With Smart Forms for Jira, you can copy all the form fields responses into the Jira Description field. This ensures the information stays accessible, even when cloning issues between projects. Steps to Configure: * Access Smart Forms for Jira: * Open the existing form or create a new one. * Open the Form…

Hi @Ethan Page It sounds like you're looking for a way to provide helpful information or context to users on your Jira portal without relying on custom fields or embedding the information into forms that require extra navigation. Here's how Smart Forms for Jira can help—and a few alternative approaches if you'd like to…

Hi @Yana Gaivoronska Good day to you too! 😊 Yes, it’s absolutely possible to configure a setup for submitting expense reports, reimbursement requests, or general financial tasks using Smart Forms for Jira add-on developed by my team. This solution will allow your team to manage financial processes seamlessly while staying…

Hi @Lindsay Brook-Hartop Great question! The good news is that you can share a form outside of Jira without requiring your colleagues to have Jira licenses. Here’s how you can achieve this using Smart Forms for Jira developed by my team: How to Share a Form Outside of Jira Smart Forms for Jira allows you to share forms…

Hi @Martin Cleaver It sounds like you're trying to empower customers to submit multiple forms in a single screen, while maintaining the flexibility for agents to manage additional forms later. Smart Forms for Jira can help address this need by enabling customers to submit multiple requests through a single form and…

Hi Adam, Welcome to Jira! Forms in Jira are not typically "uploaded" in formats like Word or PDF; instead, they are created directly within Jira using form-building tools or apps designed to streamline the process. Built-in Jira Forms (Jira Service Management or Jira Work Management) If you're using Jira Service Management…

Hello @Simeon Vincent It sounds like you're looking for a more robust solution to handle your team's work intake process, and I completely understand your frustration with the current limitations of native Jira forms. If you're open to exploring an add-on, Smart Forms for Jira might be the perfect fit for your use case.…

Hello @Abby Memmesheimer It sounds like you're running into the limitations of using Forms for Confluence with public links. Here's a solution that might work better for your needs: Smart Forms for Jira, developed by my team With Smart Forms for Jira you can: * Embed Forms on Confluence: With Smart Forms for Jira, you can…

Hi @Adeline Brais ! f you're looking for a seamless solution to work with forms across Jira and Confluence, I highly recommend checking out Smart Forms for Jira. It’s a powerful app add-on for form creation, sharing, and integration between the two platforms. Here’s how it can meet your requirements: Key Features: * Create…

Hello @kacchanmode All articles here are accessable without the need to create account, maybe your professor provided you link for "request access to write an article" in this community it is limited. But everyone can read all articles that are posted here, you may try to search for article using search and name of your…

Hello @Fernando Olivar Currently, Jira Service Management doesn’t offer a direct way to cc others outside your organization when replying to a customer. However, there are a couple of workarounds you could try: * Use the Request Participants Field: * You can add external users as Request Participants in the issue. They’ll…

Hi @Samuel Ivko For your use case, Smart Forms for Jira could be a great solution. Here’s how it can help you securely share forms with specific users without requiring them to log in: * Link-Based Sharing: Forms created in Smart Forms for Jira can be shared via a direct link, making them accessible only to people with…