Olha Yevdokymova_SaaSJet Atlassian Partner

Hello @Giacomo Lupini If you’re open to using an add-on, you might find Smart Forms for Jira really helpful. This tool lets you create, share, and manage forms that can be filled out by both Jira users and non-licensed external users. Here’s how it could work for you: * Creating and Sharing the Form: * Build the form in…

With Smart Forms for Jira, you can enable everyone—even external users without access to your org—to submit forms and create Jira Product Discovery (JPD) ideas. However, if you’re using Power Automate, it might need a different setup I am not sure about it. There are great copilot in Power Automate maybe it will be able to…

Hello @Joric Gonzales Yes, it’s possible to achieve something similar in Jira Product Discovery (JPD) using Smart Forms for Jira While add-ons like Smart Forms aren’t directly available within JPD project views, you can set up form submissions to create new ideas in JPD with mapped fields and track the responses…

If you're looking to make an onboarding form accessible to all users, including those without a Jira account, Smart Forms for Jira might be just what you need! With Smart Forms for Jira, you can share forms externally via a direct link. This means anyone with the link can access and complete the form, even if they don’t…

Hello @spacesas ! For managing change requests, Smart Forms for Jira, developed by my team, could offer some helpful features to help. Here are a few ways it can help address your setup and requirements: * Form Submission and Draft Management: Once a form is submitted, however, it becomes locked from further edits to…

Hello! To address your question, while native Jira forms have limitations with file handling, Smart Forms for Jira provides enhanced options that could meet your needs. With Smart Forms for Jira, you can add an attachment field within the form, allowing users to upload files directly, just like an attachment in Jira…

Hi @Aymane jilali As far as I know, it is not possible to have requests within requests using native functionality. However, this article about Smart Forms for Jira might help you, as it offers the capability to do this with an add-on. With Smart Forms for Jira, you can use the embedding element to embed one form inside…

Hello @Nathan Winspear In Jira Work Management (JWM), there is limited functionality to track specific form submissions with user details and timestamps. Natively, JWM does not provide detailed tracking for who submitted a form and when within each issue’s history or activity log. You may want to try Smart Forms for Jira,…

@Admin IA yes, you are right, as far as i now, just as a link in a Related Resources or in your form

Hello @Admin IA You might want to try using the Smart Forms for Jira add-on for requests that need to display Word or PDF content. With Smart Forms for Jira, you can include embedded content as a form element, such as a PDF or Word document from any drive with open access. The form itself is versatile and can be shared by…

Hello @Dominika Trnková In Jira’s native functionality, there isn't a direct way to display the originally set SLA time alongside the actual time taken within a report. However, I recommend using the SLA Time and Report add-on by SaaSJet, as it provides a solution tailored for your needs. Solution with SLA Time and Report:…

Hello @Ross E. Snyder The SLA threshold breached trigger is sensitive in its operation. The settings for "breached" and "will breach in the next" work on real-time monitoring of SLA timers. However, it tends to re-trigger on tickets that have previously breached if conditions aren’t restrictive enough. To prevent…

@Bassel.Kharwat This article may have some answer to your questions as well, but yes, it is not possible to just move the tickets and use JSM as a ticketing system.

Hello @Bassel.Kharwat This isn’t possible natively, but you can achieve it with add-ons. One such add-on is Smart Forms for Jira, which allows you to create issues based on form submissions and map form fields directly to your Jira issue fields, similar to JSM functionality. You can also autofill form fields with existing…

Hello @Chris Quantrell It sounds like you're trying to set up an SLA that counts down to a specified due date, but you're having trouble getting the SLA to trigger as expected. In native Jira Service Management (JSM), SLAs are typically used to count time based on certain conditions (like "Time to First Response" or "Time…

Hello @Amit.Kumar3 To solve your specific case where you need to track the Assignee SLA and Ticket SLA across different groups and keep a record of the current assignee, assigned date, and SLA status for each, you may try to use SLA Time and Report, developed by my team. How to with SLA Time and Report for Jira: 1. Set Up…

Boa tarde! Em cenários em que você tem dois objetivos de SLA com o mesmo tempo, mas condições diferentes, o Jira não combina automaticamente esses dois objetivos em um único SLA. Cada objetivo de SLA é tratado individualmente com base nas condições configuradas. Se ambos os objetivos forem acionados ao mesmo tempo (por…

oh, got it @Sonika Maddinapudi It seems that native Jira automation doesn't fully support your use case, as I sont know the trigger you're looking for to copy the SLA target date to a custom field regardless of the SLA outcome. You still may try to use our add-on SLA Time and Report, cause it gives you a flexibility to…

Hello @Sonika Maddinapudi In native Jira, there’s no direct way to copy the SLA due date into another custom field once the SLA is calculated. However, you can use Jira Automation to achieve a similar effect by setting up a rule that triggers when the SLA is completed and then copies the data into the custom field. Steps…

Hello @Ilyass Strik I can suggest trying Smart Jira Forms developed by my team. With Smart Jira Forms, you can create fully customizable forms and embed them directly on your WordPress website. This solution allows external users to submit information that automatically creates Jira issues, populate form items based on…

Hello @Mike Brossart If I correctly understood your needs, you may try the SLA Time and Report add-on to set up and track two SLAs for a single incident—one for Minimum Restoration (workaround) and one for Full Restoration. Here’s how SLA Time and Report can help: * Single SLA with Multiple Goals: Instead of creating two…

Hello @İclal Aslan To track your SLA performance more efficiently, consider adding the SLA Gadget Dashboard from SLA Time and Report to your Jira dashboard. This gadget provides real-time insights into your SLA metrics, helping you track SLA compliance and performance at a glance.

Oh, sorry, missed the tag🤗

Hello @Mohamed Saad Taha If you're setting up SLAs in Jira Software and need more advanced tracking and automation capabilities, SLA Time and Report developed by my team can help you manage these effectively. Key Features for Jira Software SLAs: * Flexible SLA Settings with Multiple Triggers: Set multiple custom triggers…

Hi pgolebiowski@tacitknowledge.com If you are okay using add-on, you can try SLA Time and Report for Jira Cloud add-on, which simplifies SLA managing in Jira and JSM. Steps to Configure SLA for Multiple Teams Across Time Zones: 1. Create a Custom Calendar for Each Team: With SLA Time and Report for Jira Cloud, you can…

Hello @Nguyen Thanh Tien From the screenshots, it looks like your current setup sends separate Slack messages for each unresolved ticket. To compile all unresolved tickets into a single Slack message, you can use the "Lookup Issues" action in Jira Automation to gather all unresolved tickets and send them in one message.…

Hi @Iris Ayelin If you are okay to use add-ons Smart Jira Forms offers a more controlled and secure way to allow ticket creation without requiring login credentials. Here’s how you can leverage it: * Publicly Shareable Forms with Secure Submission: * Smart Jira Forms allows you to create forms that can be shared publicly…

Hi @Michael Crane If you are okay with add-ons Smart Jira Forms can bridge the gap between your external applications and Jira by allowing you to create publicly shareable forms that automatically create Jira tickets when submitted. Here’s how Smart Jira Forms can handle your use case: * Publicly Shareable Forms: * Smart…

Jira’s native time tracking lacks the ability to distribute time and compare sprints based on custom calculations directly. If you are okay with add-on I can suggest you workaround using Time and Cost Tracker developed by my team. Workaround Using Time & Cost Tracker and Jira Filters: * Create a Custom Field in Jira for…

Hi @Camila Lorena Reyes If you are okay with add-ons, Smart Jira Forms, developed by my team, offers a way to handle your use case. With Smart Jira Forms, you can create intuitive, shareable forms that allow unregistered users to submit requests, which are then automatically converted into Jira tickets. Key Features for…