Olha Yevdokymova_SaaSJet Atlassian Partner

Hi @Katrina Lieber Hi! Thanks for bringing this up — it’s a common frustration we’ve heard from many teams using native Jira Software forms. With Smart Forms for Jira, we specifically work with this limitation. All forms created with Smart Forms are automatically available across all Jira projects. You don’t need to…

Hi @Kristjan Kure You’re absolutely right — collecting user feedback via a website form is often the first and most critical step in getting quality insights into Jira Product Discovery. 👍 ✅ What you can do with Jira alone Unfortunately, Jira Product Discovery doesn’t natively offer a public form to embed on a website.…

Hi @Dina Nikandrou 👋 You’re definitely on the right path using Microsoft Forms + Power Automate, but parsing email content into Jira issues can get tricky — especially when trying to map specific answers into Jira fields reliably. If you're open to another approach, I’d recommend checking out Smart Forms for Jira as a much…

Hi @Robin Tenfelde 👋 You're right — Jira Software (especially team-managed) doesn’t support intake from unlicensed users the way JSM does with its portal or email channel. Unfortunately, giving “Create issue” permissions still requires a Jira license, so that approach doesn’t help with employees who aren't licensed users.…

Hi @Saima Siddiqui 👋 The native Forms feature in Jira Cloud (formerly from ProForma) is gradually rolling out and already available in Jira Work Management and Jira Software (company-managed and team-managed projects). If you don’t see it yet, your admin can check under Project Settings → Forms. Public sharing is also…

Hi, @Kauana Rodrigues dos Santos 👋 You're right — with Jira's native public forms, you're currently limited to only those fields that are already present on the issue’s create screen, and custom fields can’t always be added or used as flexibly as you'd like — especially for more complex intake workflows. If you’re looking…

Hi @Arti Patil !Yes — that "You do not have permission to modify reporter" error usually comes from the form trying to set the Reporter field, which by default requires special permissions in the Jira project. Most standard users (even those who can create issues) don’t have rights to set or change the Reporter, which…

Hi @David Hauser 👋 You bring up a really valid point — the lack of real-time file validation in native Jira Forms can definitely lead to friction, especially when incorrect uploads cause delays and follow-up work. While Jira Forms currently doesn’t support client-side validation for file types or size during form filling,…

Hi @Kathryn Klarich You're absolutely right — contributors in Jira Product Discovery don’t need a paid license. As long as they have an Atlassian account and are included in your Atlassian Guard setup, they can log in via SSO and contribute for free (view, vote, comment, submit insights, etc.). If you’re looking for a…

Loved this breakdown — super cool to see week-over-week Marketplace trends getting some spotlight! It’s the kind of thing that really shows who’s gaining traction (and who just had a good week 😄). If you’re into this kind of data, you might like Marketplace InsightsIt’s a GPTchat-based tool where you can just ask stuff…

Hey everyone 👋 Jumping in as someone from the development team behind the Smart Forms for Jira add-on — and also someone who works closely with teams trying to streamline their request intake and workflows. Really excited to see public forms coming to Jira — it's a big step forward and definitely something the community…

Hi @Sami Shaik Atlassian is not requiring all existing Connect apps to migrate to Forge by September 2025. The upcoming deadline applies specifically to new Marketplace app submissions. Here’s what’s happening: 🗓 Starting September 17, 2025, Atlassian will only accept new cloud apps built on Forge. ⚠️ Existing Connect apps…

Hi @Emma.Sestito If you're looking to create custom fields in your forms, the Smart Forms for Jira app can help you go beyond the limitations of built-in Jira forms. It allows you to: ✅ Create fully customizable forms from scratch✅ Add various field types like text, checkboxes, dropdowns, attachments, dates, and more✅ Map…

Hi @Christine Martel You’re on the right track—and you’re definitely not missing anything. Jira Service Management (JSM) does offer native forms, but there are limitations when it comes to sharing those forms with non-Jira users or customizing them beyond basic structure. If you are okay with add-on, you can also take a…

Hi @Abhilasha Khare This is a common challenge when connecting Microsoft Forms to Jira via automation (e.g., Power Automate or a custom connector). Let’s break down both issues and offer a potential solution: Problem 1: No Jira Email Notification to the MS Forms Sender This usually happens because Microsoft Forms doesn’t…

Hi @Robin Grantz 👀 Regarding Smart Forms for Jira: We’re actively working on Assets integration and plan to release it in the Q2. This will include the ability to populate dropdowns from Assets, set conditions based on asset fields, and map form data back to Jira custom fields—including Asset fields. In the meantime, we’d…

Hi @Amish Prajapati You may have feature flags off or are missing necessary global permissions. So you may check if the feature is available in your settings. Alternative: Use Smart Forms for Jira Smart Forms for Jira add-on, developed by my team, gives you full form-building functionality in any Jira project, including…

Hi @Hamees Hesham Great question—there’s definitely some confusion around this topic. Direct integration between Google Forms and Jira Product Discovery (JPD) isn’t available out of the box.I think you’d need to set up something custom using Google Apps Script, webhooks, or third-party automation tools like Zapier. ✅…

Hi @Jonny ! Jira's native Forms currently doesn't offer a built-in way to copy forms between projects easily—neither through the UI nor a consistent API workflow. That’s a limitation, especially if you're building reusable forms across multiple teams. If you're open to using an add-on, Smart Forms for Jira makes this super…

Hello @Leo Abbas With Smart Forms for Jira, you can fully customize your forms to match your branding and design preferences. Here’s how: 🎨 Customize Form Appearance ✅ Change form colors, fonts, and styles to fit your company’s theme. ✅ Add your company logo for a professional touch. ✅ Embed videos and images directly into…

Hi @Jone It looks like the issue is related to Jira’s permissions on label fields. In Jira Service Management (JSM), label fields are designed for logged-in users, as labels are global across issues and require permissions to modify. This is why your anonymous users are getting the "User Unauthorized" error—Jira doesn’t…

Hi @West, Divina Understanding How Forms Work in Jira Software vs. Jira Service Management Jira Software Forms Forms must be linked to an issue type, meaning every submission creates a Jira issue. Best for internal use where you need structured input but want to manage tasks in a backlog or board. Doesn't natively support…

Hi @Pablo Gonzalez n Jira’s native functionality, forms are generally tied to Jira users, but if you need to make your form publicly accessible to non-Jira users, you can achieve this with Smart Forms for Jira. How to Make a Form Public Using Smart Forms for Jira Open the Smart Forms for Jira add-on Create a form or select…

Hi, Jira Software doesn’t natively support conditional field visibility on both the Create and Edit Issue screens, but you can achieve this functionality using Smart Forms for Jira as an alternative. How Smart Forms for Jira Can Help ✔ Conditional Logic for Dropdowns – Show or hide options dynamically based on previous…

Hello, @Sudhanshu Agnihotri Instead of asking users to input the Component field twice, you can configure an Automation Rule to dynamically update the Component field based on the product they selected in the intake form. How to Set It Up Remove the "Component" Field from the Form Since the product selection already exists…

Hi @Sandra Nestorova You're right—forms in Jira Software (Kanban) projects don’t function the same way as in Jira Service Management (JSM), where forms appear as structured, standalone elements instead of just fields inside issues. However, you can still achieve a JSM-like experience in your Kanban project while ensuring…

Hi @Michael McCullough Michael, I understand you're looking to copy custom forms between projects within your Jira site. While Jira's native functionality has certain limitations in this area, Smart Forms for Jira offers a solution to meet your needs. Why Choose Smart Forms for Jira? Cross-Project Compatibility: Unlike…

Hi @admin Since you're using Jira as a CRM, you can create a financial proposal form inside Jira using Smart Forms for Jira. ✅ How Smart Forms for Jira Can Help You Build a Proposal Form ✔ Create a structured table with fields like Item Name, Unit Price, Quantity, and Total Price.✔ Map form fields to Jira issue fields to…

Hi @Marc Mitchell You're right that native Jira Forms don’t transfer across projects when an issue is created in a new project. Even though you've set up automation to copy the issue, the attached form doesn’t automatically clone. If you need a way to ensure the form stays attached to the issue when moving between…

Hi @Mike Schwartz Jira Work Management (JWM) Forms automatically add labels based on the form name, which can clutter your issue labels, especially when duplicate labels appear. Unfortunately, JWM Forms don’t offer a built-in way to disable this automatic labeling. If you're looking for a cleaner solution without automatic…